Service Representative Customer

GEORGE M. ZAMORATEGUI

**** ********* *****; Pico Rivera, CA 90660 562-***-**** *************@*****.*** PROFESSIONAL SUMMARY

Resourceful, flexible and knowledgeable Quality Assurance Inspector in all aspects of Quality Control offering 7 years of experience in a demanding work environment requiring high levels of precision. To obtain a rewarding and challenging position with a growing, forward-thinking organization that will encompass my skills and experiences. The opportunity to expand my ability to exceed consumer demands with an emphasis of obtaining a management position where I can begin to develop a management skill set. SKILLS

Strong Mechanical Aptitude & Troubleshooting, Quality, Safety Minded, Inventory Control, Hand Tools, Production, Manufacturing, Computer, Power Tools, Calipers, Tape Measure, Data Entry, ISO, Microsoft Office Suite

WORK HISTORY

Customer Service Representative, 11/2019 to Current Hydraflow – Fullerton, CA

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Approves or authorizes special price quotations.

Processing customer purchase orders.

Ensures compliance with federal, state, and aerospace industry regulations (e.g. FAA): ensures adherence to requirements.

Microsoft Office, Technical/Product Knowledge and Computer Competence Quality Control Inspector, 11/2014 to 11/2019

Hydraflow – Fullerton, CA

Effectively rotating between shop floor inspection, receiving inspection and calibration lab to keep workloads and deliveries on track to meet internal and external customer demands.

Inspecting supplier parts and production parts from the shop floor (100% first piece inspection) to meet customer specifications.

Rejecting non-conforming parts and work with engineers and suppliers to correct as needed.

Processing accepted parts through the MRP/ERP systems into inventory for shop use or customer shipments.

Calibrating and certifying various gages and equipment for shop use and customer orders.

Investigating and recommending new tooling and equipment for more efficient and safer production.

Perform source inspection to external workforces (Government, Parker Hannifin, Lockheed Martin, Boeing, Hamilton Sundstrand, Mitsubishi, Triumph, Raytheon)

Provide procedural guidance to technicians and delegated inspectors while training and assisting inspectors and technicians in proper work procedures and practices. Realtor, 05/2014 to Current

Mark1 Real Estate – Orange, CA

Prepare documents such as representation contracts, purchase agreements, closing statements, leases, and deeds

Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions

Advise sellers on how to make homes more appealing to potential buyers, increasing average selling prices by 16% from initial appraisals

Compared properties with similar properties that had recently sold to determine competitive market prices

Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms

Quality Control Inspector, 06/2011 to 10/2014

United Drill Bushing – Downey, CA

Documented inspection result; participated in disposition of product and verified product after rework was completed.

Recorded information regarding samples on company forms and identified samples with tags prior to testing.

Reviewed new product specifications.

Established and adjusted work procedures to meet production schedules, using knowledge of capacities of machines and equipment.

Strong communication skills and business ethics as well as good rapport with management and customers.

EDUCATION

Bachelor of Science: Business, 2019

University of Redlands - Redlands, CA

High School Diploma: 2009

Norwalk High School - Norwalk, CA

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