Human Resources Intern

nkiru.nwokoroku@NKIRU gmail.com 443-***-**** NWOKOROKU 5108 Hugunin Way, Perry Hall, Baltimore, MD 21128 Summary

Human Resource Management Graduate Student skilled in Talent acquisition, benefits/workers compensation and other HR processes. Organized, Personable and action oriented with solid analytical, problem-solving and presentation skills and a strong ability to communicate effectively. Skills

• Data Analytics - Excel / SPSS

• HRIS Applications Proficient

• Talent Acquisition, Hiring and Retention

• Team Development & Workforce improvements

• Creating a Climate of Inclusion

• Conflict Resolution

Experience

Assistant Branch Manager, Operations Access Bank PLC - Uyo, Akwa Ibom State, Nigeria 04/2019 - 01/2020

• Supervised a team of eighteen branch employees and made recommendations regarding performance evaluations.

• Produced general ledger and automated teller machine reports outlining financial data to assist management with making strategic plans and operational decisions.

• Trained and developed new team members in alignment with branch service standards and objectives.

• Managed communications during major technology outages, natural disasters, viral outbreaks, frame cloud outages and network device outages.

Teller Service Manager Diamond Bank PLC - Uyo, Akwa Ibom, Nigeria 05/2014 - 03/2019

• Trained new employees in bank policies and procedures to promote compliance with established standards.

• Pursued new retail and commercial account growth to enhance bank's market position and support the sales team.

Teller Service Representative Zenith Bank PLC - Calabar, Cross River, Nigeria 12/2012 - 04/2014

• Assisted an estimate of four customers every thirty minutes and remained poised and professional even in high- stress situations and when dealing with irate individuals.

• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

Education and Training

Georgetown University Washington, DC Expected in 12/2021 Master of Professional Studies: Human Resources Management

• Coursework in Business Ethics, Foundations of Human Resources, Total Rewards Management, Research Process and Methodology, Human Capital Analytics and Creating a Climate of Diversity and Inclusion

• GPA is 3.6/4.0

University Of Calabar Calabar-Cross River, Nigeria 07/2017 Master of Science: Crop Production

University Of Calabar Calabar-Cross River, Nigeria 11/2009 Bachelors of Agriculture: Crop Science

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