Pega Developer

Narendra Chennupati

Pega Developer

Email: ********.*****@*****.***

Phone: +1-313-***-****

Career Outlook

8+ years of IT experience in that 5 years of experience in PEGA 7.X with various banking & insurance PRPC applications.

Excellent Communication, Organizational and analytical skills, self-motivated independent problem solving and always willing to learn

Work closely with business analyst to analyze/understand business requirements to develop workflow using pega

Work with business analysts on feasibility of a features/additional functionality based on my own and team skills.

Demonstrated ability to work as a team player as well as independently

Worked complete project life cycle, requirement gathering, designing, implementation and unit testing.

Good learning of Application profile, application accelerator and direct capture object tools

Expertise in defining Process flows, Screen Flows, Data model, Properties and Class structure in PEGA PRPC.

Expertise in User Interface rules: Portals, Harness, Sections, Flow actions, Client side & Server-side Validation.

Good knowledge in creation of Activities, Declarative rules, Decision rules, Experience in RDB & OBJ methods, Data Pages, integration connector like Connect SQL, SOAP and Agent rules.

Proficient in Pega Implementation cycle which includes PRPC deployment, development, unit testing and troubleshooting of issues.

Good learning in reporting using Report Definitions.

Good knowledge in debugging pega based applications.

Good Banking domain knowledge and agile methodologies.

Academic Details Trainings & Certifications

Bachelor of technology in Information Technology 2011, JNTU Hyderabad

Pega Certified System Architect (CSA) V 7.1

Pega Certified Senior System Architect (CSSA) V 7.2

Pega Certified Decisioning consultant (PCDC) V 8

Technical Skills

BPM Product/Tool:

PEGA PRPC 7.1.x, TIBCO Business Works

Data Bases:

Oracle 11g

Tools and Utilities:

Oracle SQL developer, Soap UI, JIRA, Rally

Languages:

Java, Java script, HTML

Domain Knowledge:

Banking and Finance services, Insurance

Professional Experience

Project: Fraud resolution application

Client: Truist financial (BB&T), Raleigh, NC Mar'20 – Till date

Description: Fraud resolution application: As part of current implementation we are leveraging the existing CFC application in to new system called Fraud resolution application, Existing system is built in .Net application as a front end and pega used as a backend, In current implementation we are using pega smart dispute framework to leverage the existing system.

Key Responsibilities:

Working experience with smart dispute framework for issuers 7.48

Building end to end ACH flow process that suits BB&T client data

Working experience using pega PRPC 8.4.2

Customized ACH flow creation based on business requirement

Working on resolving the issues during Testing and UAT

Extensively used debugging tools like Clipboard, Tracer, and UI Inspector for troubleshooting

Coordinated daily Scrum Meetings, Sprint Planning, Sprint Review, and Sprint Retrospective

Worked with Product Owner and team in analyzing and understanding the requirements

Environment: PRPC v 8.3.

Client: Bank of America, Dallas, TX Dec 18 – Feb 20

Project Title: (EMBU- Enterprise Military benefits)

Description: Bank of America will provide special benefits only for US Military peoples who is working and worked in US and their family members.

Key Responsibilities:

Worked on Business Intelligence Exchange (BIX)

Involved in development using pega PRPC 7.1

Implemented activities according to business logic

Working on resolving the issues during Testing and UAT

Extensively used debugging tools like Clipboard, Tracer, and UI Inspector for troubleshooting

Coordinated daily Scrum Meetings, Sprint Planning, Sprint Review, and Sprint Retrospective

Worked with Product Owner and team in analyzing and understanding the requirements

Environment: PRPC v7.1.9, Oracle 11g.

Client: Automobile Association, UK

Project Title: CATHIE Sep' 17 – Nov'18

Description: AA is replacing their oracle form-based quote and policy creating application called TIERA with a new state of the art Pega application called CATHIE. The application serves as a broker between customer and actual insurance provider. The application is heavily integrated with the downstream TIBCO and SAP systems for all finance and pricing details.

Key Responsibilities:

Created reports using Report definition rules

Created Validation rules for performing business validation

Involved in development using pega PRPC 7.1

Implemented activities according to business logic

Working on resolving the issues during Testing and UAT

Extensively used debugging tools like Clipboard, Tracer, and Rules Inspector for troubleshooting

Coordinated daily Scrum Meetings, Sprint Planning, Sprint Review, and Sprint Retrospective

Worked with Product Owner and team in analyzing and understanding the requirements

Environment: PRPC v7.1.9, Oracle 11g.

Client: Moody's investor services, NYC, NY

Project Title: ORP (One Rating Platform) Dec’16 – Jul'17

Description: Green book is a manual process for data population and validation from the different documents. The whole process from update to moving the data to production takes all most 3 to 4 months of time. Green Book Maintenance is pega project to maintain the current system of green book application. Using the pega application whole process can be complete within 2 to 3 days.

Key Responsibilities:

Contributed for design and development of the core modules

To design reusable components meeting functional requirements and to achieve reusable foundation for future applications

To set and ensure the quality standards and consistency are maintained in coding, design and sub-product integrations through design and code reviews

Design and develop PRPC rules with guardrail compliance

To develop PRPC rules with pega recommended patterns

Assist, guide and help other team members when necessary

Environment: PRPC v7.1, Oracle 11g

Client: American Express, Phoenix, AZ

Project Title: CWCRM (Corporate Wide Compliance & Risk Management) Nov’15 - Dec'16

Description: As part of AMEX Corporate Wide Compliance & Risk Management (CWCRM) program, Compliance and Ethics Risk Assessment System (CERAS) is one of the major pillars supporting CWCRM.

CERAS is divided into two parts Data Mapping and Risk Assessment workflows. Data is received from upstream systems and Compliance processes are mapped to various risk mitigating processes. Now, for every mapped Compliance process Risk Assessment workflows and business rules are used to calculate Risk Assessment score.

Key Responsibilities:

Created reports using Report definition rules

Created Validation rules for performing business validation

Created Decision Rules like when condition Rules, Decision Table Rules, Decision Tree Rules

Extensively used debugging tools like Clipboard, Tracer, and Rules Inspector for troubleshooting

Coordinated daily Scrum Meetings, Sprint Planning, Sprint Review, and Sprint Retrospective

Worked with Product Owner and team in analyzing and understanding the requirements

Implemented critical workflows part of day to day business operations the workflows are crucial to success of the system, especially considering the volume

Creation of activities for implementing core business logic

Incorporated Sections and layouts in flow actions and harness

Created Data classes and DB tables for integrating with external systems.

Environment: PRPC v7.1, Oracle 11g

Client: American Express

Project Title: iCRUSE Nov'14 – Oct'15

Description: This project is to replace the QScore calculation logic in iCRUSE with the new model of QScore calculation from Global Decision Engine (GDE). For this we are introduced New REST connector. iCRUSE sends the request to GDE via Data Power and gets the response with QScore and few other fields. When there is an exception and the response from end point is not received, rating case is routed to the Error handling flow. A common error handling flow for rating case connection failures is defined. The new solution will incorporate reengineered case types, smooth integration with iCRUSE CRU/GIRM, with more scalable centralized platform.

Key Responsibilities:

Involved in analyzing business and technical requirements

Analyzed the Business Requirements and System Specifications to understand the application

Involved developing the PRPC components like layout, sections, harness, flows and flow actions

Delivering tasks on time following Agile-Scrum Methodology

Worked on Bug Fixes and Enhancements

Involved in development using pega PRPC 7.1

Implemented activities according to business logic

Working on resolving the issues during Testing and UAT

Environment: PRPC v7.1, Oracle 11g.

Client: Symantec

Project Title: Partner Net application Nov'13 – Oct'14

Environment: Tibco 5.8

Description: The existing Partner Net portal’s functionality is getting migrated to the cloud based SFDC system to better serve the Partners thus providing them with a single source view of Partner data. The technical challenge which arises is to ensure that the various downstream applications, Ordering and Reporting module and Sym Account web-services are in sync with the SFDC data and the existing functionality and architecture is least impacted by this migration. The primary technical challenge is to create new interfaces which will get the accounts/contacts/partner category data from the source system SFDC and retain the existing functionality of Sym Account Web Services.

Key Responsibilities:

Responsible to solve support tickets in remedy Tool.

Supporting the CRQ’s as per the Schedule, if any code changes happened will move to PROD as per the CRQ Process.

Daily Monitoring the Application logs and EMS queues.

Provide an initial response to the Customer –meet SLA response time.

Involving the calls if any business-related issues.

Provide operationally acceptable workarounds to customer issues.

Working with different teams to resolve Business related Issues.

Client Name: IBM India Pvt ltd Nov'11– Oct'13

Project Title: CRM Implementation

Environment: Tibco 5.8

Description: Etisalat is a UAE based telecommunications services provider, currently operating in 18 countries across Asia, the Middle East and Africa. Etisalat R2 transformation program focuses on increasing the efficiency and effectiveness of its CRM, Call Center and Order Management operations need to be improved as part business demand.

Etisalat Customer Information Management(CRM-SIEBEL)which provides information for Individual,corporate customers and manage all their information like Customer data like demographics, contacts, notes and attachments will be modeled in Siebel entities as Accounts, Contacts, Addresses, etc. Siebel System is responsible for managing customer Profile and CRM related actions. A part for emerging business requirement a well number of services added to the current CRM which interacts with TIBCO ESB.

Key Responsibilities:

Creating the design document based on the functional Architecture document.

Based on the design document and functional document developing Business Process.

Working on TIBCO CLE logging format.

Working on X-path extensively to do map the fields as per the mapping document

Error handling and logging is properly done in all the business processes.

Creating the mapping sheet on the basis of Target system and Etisalat Systems.

Developed various Business processes in TIBCO ActiveMatrix BW for various interfaces.

Testing the Code with different test conditions to find the business logic of the existing application

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