Customer Service Office

Abigail E. Sanabria

**** *. ******** ***

Chicago, IL 60618 773-***-**** adhvo7@r.postjobfree.com Education

Albion College

● Bachelor of Arts in Communication and Ethnic Studies

● Minor: Spanish

● Cumulative GPA: 3.54/4.0

● CUM LAUDE 2020

● Dean’s List-Fall 2017 / Spring 2017/ Fall 2018 / Fall 2019 / Spring 2020 Experience

MARSHALL PUBLIC SCHOOLS August 2019 - March 2020

Director of Equity and Youth Development

● Mentor high risk middle school students who struggle academically, emotionally, and have a difficult time being in a classroom.

● Offer counseling and guidance, coordinate enrichment activities for the youth, and develop plans for individual growth.

● Communicated effectively and positively with parents, youth, staff members, community partners, and volunteers. Albion College

Overnight Host / SOAR Leader / Translator February 2017-March 2020

● Hold 100% liability for the safety and well-being of students.

● Escort and orient students to daily campus life by giving a small tour and introducing on campus events.

● Translate English documents and meetings for spanish speaking families. Vice President

Lambda Pi Eta- National Honor’s Society for Communication Majors January 2018- Present

● Lead weekly meetings of 40+ members and aided them in how to properly communicate with student’s during recruitment

● Responsible for organizing recruitment and special events to keep our members engaged with potential new members who were eligible for membership.

● Developed skills in leadership training, problem solving, public speaking, marketing, and organizational communication.

Vice President

Organization for Latinx Awareness September 2018-March 2020

● Serve students by fostering a positive atmosphere through the development of educational, cultural, and social programs that led to the understanding of the Latino community on campus and globally.

● Responsible for planning and organizing cultural events throughout the school year to promote diversity and inclusion of the latinx community on campus .

● Serve as a mentor in the organization for first-year latinx students to help make their transition into college easier. CHICAGO LASHES & HAIR EXTENSIONS

CHICAGO, ILLINOIS

Receptionist May 2018 - March 2020

● Maintain high standards of customer service during high-volume, fast-paced operations.

● Book appointments for clients over the phone by professionally answering phone calls and emails.

● Utilize problem solving skills by assisting dissatisfied clients and suggesting various solutions. Skills: Fluent in English and Spanish, Proficient in Microsoft Office (Excel, Powerpoint, Publisher), Ability to work under pressure, conflict-resolution oriented.

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