ANDREW G. MEYERS

**** ********* *****, *******, ** 23518

757-***-**** adhvnz@r.postjobfree.com

Summary of skills and Qualifications

A top-performing Telecommunications and Information Technology (IT) professional with more than 20 years of military Telecommunications and Information Systems Technology experience. Experienced in providing Network Security, System Administration, Video Teleconferencing (VTC) Coordination, setup, and troubleshooting outages, and Electronic Key Management System (EKMS) support. Track record of successes in leadership, customer relationship management, and development & implementation of large, complex global IT and Telecommunications projects.

Held Top Secret Clearance 20 years of Naval Service. Clearance was updated in 2008 currently expired. Currently hold a Public Trust.

Excellent customer service, organizational and communication skills, multi-tasking capabilities; conscientious; excellent team player with proven leadership skills.

education

ECPI University, Virginia Beach, VA

Associates of Science Degree in Computer Information Science, June 2017

Concentration: Network Security

Related Coursework: Introduction to Operating Systems, Computer Applications, Database I, Networking I and II, Routing and Switching I, Advanced Routing and Switching, Windows Client and Server, Advanced Windows Client Server, Windows Active Directory, Computer Configuration I and II, and Network Scripting.

Hands on Classroom and lab experience working with Command Line Interface for routers and switches. VM ware, active directory, UNIX commands and systems, Deploying 2012 Server GUI, Server Core and WIN 7 Operating systems. Setting up Printers and deploying to users, creating organizational units or groups in Active Directory and setting NTFS and Share Permissions on each.

Classroom Experience on IPS (Intrusion Prevention System), IDS (Intrusion Detection System), and Web Interface Design.

Classroom Experience working with TCP/IP Protocols, NAT, RIP, OSPF, EIGRP, and OSI LAYER for the network and classes of Networks and IP-ranges. DNS and DHCP. WDS, WSUS Sub-netting and VLSM for network.

Employment

Service Source inc., FT. EUSTIS, Newport News, VA

Help Desk Support Agent/Training Technician/ATHD Shift Supervisor January 2014-Present

Currently supervise/mentor 3 training technicians with web ticket and phone call issues with users. Perform Quality checks on agents and review created tickets for user’s issues. Provide Monthly Training and conduct monthly and annual reviews for agents.

provide 24/7 single point of entry knowledge based customer support center for Soldiers, civilians, and other service members that enables responsive resolution of distributed learning courses and training information content at the point of need.

Provides timely responses to training information inquiries 24 hours a day, 7 days a week.

Uses advanced technology to support Soldiers, civilians, and other Service Members serving worldwide.

Oracle/Right Now cx.11, May system, Cisco Call Center System, Web Base End User Access, IDMS.

Receives and responds to 10,000 requests weekly

Provide assistance to other agents while troubleshooting tickets or issues users are having with ALMS (Army Learning Management System). The system for the Army Training Help Desk.

LIBERTY TAX SERVICES, VIRGINIA Beach, VA

Tech Support/Online Support Technician, September 2014-February2015

Supported franchisees in U.S and Canada for all tech support issues; remote WebEx into franchise computers to fix problems with their network devices and settings, printers, and Liberty tax software.

Supported customers for online support for tax problems answering emails, chats, and phone calls.

NAVY EXCHANGE (NEX), Norfolk, VA

Sales Associate in Electronics Sight and Sound, September 2013-February 2015

Setup all laptop computers moving them to the end caps for computers on sale for that week. Inventoried and stocked all computers desktops and laptops APPLE or other manufacturers.

Gave Premier customer service to armed forces and retirees when they are in our electronics/Sight and Sound department or anywhere I am at in the store helping them to the best of my ability.

United States navy

USS George H.W. Bush (CVN 77), Norfolk, VA

Communication Watch Officer/EKMS Custodian/LPO, September 2011-August 2013

Supervised a team of 29 technicians in the operations and upkeep of sophisticated military telecommunications systems. Delivered recurring training on telecommunications operations.

Created, configured and maintained user profiles and group accounts for Communication Systems while setting user and group permissions and restriction within Communications Systems.

Performed EKMS Vault Management and Oversight of 11 Local Elements (Tier III accounts) to include receipt, distribution and ordering of COMSEC keying material and equipment.

Successfully managed 1500 line items of classified and Controlled Cryptographic Item (CCI) equipment and computers. Maintained a ZERO discrepancy rating.

Naval Computer and Telecommunications Area Master Station Atlantic, Norfolk, VA

Communication Watch Officer, January 2008-August 2011

Led a team of 14 technicians in the activation of pier T-1, Super High Frequency (SHF) Commercial Wideband Satellite Provider (CBSP) and Defense Satellite Communication System (DSCS),

and International Maritime Satellite (INMARSAT) to support Navy and Joint worldwide operations.

Supervised and maintained communications for over 3,500 circuits supporting Defense Information System Agency (DISA) and Naval Tactical users. Configured Circuit Emulation (CEM) Routers supporting applications such as Gate guard, FCC-100, and Video Teleconferences (VTC). Configured, setup, and tested pier T-1 circuits for ships in port and in the Ship yard.

Coordinated trouble-shooting efforts for outages with satellite Earth Stations for both CWSP and DSCS for U.S. Naval Ships throughout the world.

Successfully managed 1500 line items of classified and Controlled Cryptographic Item (CCI) equipment and computers. Maintained a ZERO discrepancy rating.

USS Nitze (DDG 94), Norfolk, VA

Communication Watch Officer, October 2003-December 2007

Employed knowledge of electronic and operational system theory in applying diagnostic and restoral techniques. Operated in the Navy’s entire ELF, VLF, LF, HF, UHF, EHF and SHF systems and subsystems. Managed and programmed the HFRG (High Frequency Radio Group), TVS(Tactical Variant Switch), and NAVMACS II.

Responsible for training and management of 17 communications technicians, and the development of 20 Standard Operating Procedures for the Communications Division covering all communications circuits and systems onboard the USS Nitze (DDG 94).

Successfully managed 1500 line items of classified and Controlled Cryptographic Item (CCI) equipment and computers. Maintained a ZERO discrepancy rating.

USS Grasp (ARS-51), Norfolk, VA USS Valley Forge (CG-50), NCTSCU FAIRFIELD, CALIFORNIA

Radioman/ Information System Technician, July 1993-September 2003

Employed knowledge of electronic and operational system theory in applying diagnostic and restoral techniques. Operated in the Navy’s entire ELF, VLF, LF, HF, UHF, EHF and SHF systems and subsystems. Managed the Demand Assigned Multiple Access (DAMA) System.

Performed preventive maintenance and repair of Command, Control communications, Computer and Intelligence systems. Advised on capabilities, limitations and condition of communications equipment.

Responsible for prompt delivery of special handling messages and all naval messages affecting the ships mission, survival and tactical maneuvering orders.

Ensured all cryptographic equipment was accounted for without compromise or loss of any materials. Performed daily cryptographic code changes within in a timely manner maintaining communication continuity during all naval operations and exercises.

Professional Training

CISSP Lunch & Learn training (two months)

CISCO LAN/WAN Professional Training (1000 hrs. of CISCO training), Orange County, CA

Network Installation and Maintenance

Network Management

Information Systems Technician

Computer Information Systems Networking

Computer Systems and Organization

Electronic Key Management Systems (EKMS) Manager

Transmission Systems Technician (NEC 2379)

Global Command and Control System Manager(NEC)

Communications System Technical Control Operator/Supervisor (NEC 2318/2319)

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