Frederick J. Ulmer

**** ******* ****, *********, ** 19372 adhvlj@r.postjobfree.com * 610-***-**** (mobile)

Application Support and Developer

Multiyear record of proven project successes with a high client satisfaction

Skills Summary

Senior Level 3 application support for a global workstation imaging service:

Design, develop, and implement scripts for application installation and repairs.

Document reported issues, and provide solutions for global clientele, improving overall client satisfaction rating by 25%.

8 years of software development using combination of VB or C#.NET, ASP, and HTML.

Develop and maintain tools utilized by a global user data sync backup service.

Professional Experience

Application Developer/3rd Level Support, Alphanumeric at GlaxoSmithKline, Collegeville, PA 9/2014 – 9/2016

Supported global imaging service using MS MDT, Powershell, and VBScript.

Presented build engineering information in understandable manner for non-engineering business unit audiences,

Troubleshoot and resolve global issues regarding distribution of build components to global build servers using Symantec CMS, reducing Help Desk requests.

Performed monthly QA testing on all hardware models, and documented code updates.

Developed QA active server page using HTML ans SQL to display image service success/fail rates in visual manner and to display if issue or service resolution met defined service level agreements.

Fulfilled requests for ad-hoc build analytical data on the build image service to display on a web page.

Liaison to vendors for issues that extended beyond scope of internal team, and resolved issues placed with vendor support.

Designed and maintained alert and reporting web site to track current information on build-related issues; to track progress status of issues; and to inform global clients of alerts, outages, or updates.

Application Developer, GlaxoSmithKline, Collegeville, PA 4/2000 – 9/2014

Created several intranet web pages, web services, and applications to accommodate company-wide migration from Windows XP to Windows 7. Monitored, recorded, and provided reports on what applications were installed on workstation that in turn automated the new Windows 7 workstation installation.

Saved over $50,000 in first 3 months by creating internal application license reclaim system providing method to uninstall underutilized application by user and return that license to common application licensing pool for reuse.

Developed/deployed several global applications, ranging from disk defrag screen saver, an automated method to update remote VPN user’s profile with an outside vendor, and several key applications to aid user through automation in Windows 7 upgrade.

Project Manager, PCRoomLink/Comanco Communications, Vineland, NJ 1/2000 – 4/2000

Managed teams of technicians deployed to install complete internet access plus hotel room billing system in various hotels and condos. Company went bankrupt in 4/2000.

Application Integrator, Comcast Metrophone, King of Prussia, PA 5/1996 – 1/2000

Managed several key applications used by cellular phone engineering team and billing departments to include AutoCAD, automated helpdesk applications, and several mainframe connectivity applications.

Deskside Support Engineer, IMS Health-Dun and Bradstreet, Plymouth Meeting, PA 4/1993 – 5/1996

Deskside Support Engineer, PriceWaterhouse, Philadelphia, PA 12/1991 – 4/1993

Computer Instructor, Valley Forge Military Academy, Radnor, PA 9/1990 – 12/1991

Education: B.A., Computer Science, LaSalle University, Philadelphia, PA 1990

Technology Skills: Windows 7/10, Apple OS X, Parallels for Mac, VMWare, HTML, ASP, VB.Net, C#.Net, Javascript, VBScript, JQuery, SharePoint, MS SQL Server, Symantec Client Management Suite, Camtasia, iMovie, Magento

Military: Captain, U.S. Army Reserves, Worcester, PA 1985 – 1995

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