Manager Service

SHIVA SHANKAR. G

Phone # 769-***-**** M***, Monday Block, Akshaya January Flats, Thaiyur, Kelambakkam-603103

*************@*****.*** Chennai- Tamil Nadu.

OBJECTIVE

To obtain a position to utilize my experience in maintenance and reward me with a challenging position. The experience I have is to ensure that I strive to be better for customers and clients and ensure that the service department is working effectively to achieve satisfaction at work, intelligence and growth.

PROFESSIONAL SUMMARY

Attentive Automobile service manager with comprehensive knowledge of the automobile industry. Adept at providing an optional level of customer support that includes speedy resolutions to customer service issues. Specialize in managing an able staff to meet customer expectations.

CORE QUALIFICATIONS

• Substantial knowledge of vehicle repairs on various makes and models

• Establishes maintains productive business & client relationships.

• Strong ability to manage an auto service staff.

• Ability to diagnose the vehicle issues and present accurate estimates.

• Sound ability to articulate available service to customers.

• Easily comprehends work requirements. Exceptional problem solving and good leadership skill.

• Impressive ability to motivate staff.

• Ability to work flexible schedules.

PROFESSIONAL EXPERIENCE

Team Lead Military Equipment

2017- Sepember 2020 URS Federal Service Systems. U.S. Army base South West Asia, Camp Arifjan, Kuwait.

As a Team Lead I am responsible for scheduled and unscheduled maintenance and repair of equipment at minimal cost with quality and deliver on the time, continuous quality improvement, providing purpose, direction and motivation.

• Report all issues directly to the department manager.

• Provides updates to automated programs for internal/external tracking and reporting procedures according to the standard operation procedure (sop) and statement of work (sow).

• Create a positive environment that is fair, inclusive, and ethical.

• Plan and provide day-to-day guidance to accomplish the mission and customer satisfaction.

• Be sure have a clear understanding of what needs to be done and why.

• Set, enforce, and maintain high standard.

• Inspire and motivate the employees.

• Provide a safe and secure work place.

Front Office Manager

2014 - 2017 Kun Hyundai, Chennai, India.

• Ensured that warranty specifications were up held when work was performed.

• Managed vehicle repair request regular service appointments.

• Maintained inventory of replacement parts and prepared purchase orders.

• Prepared shop display of auto parts.

• Inspected vehicle repairs.

• Provided regular employee evaluation.

• Ensured compliance with shop standards.

Senior Service Advisor

2009 - 2014 Hyundai Motor Plaza, Chennai, India.

• Able to narrow scope of vehicle issues based on customer descriptions.

• Proficient at assortment of customer service tasks.

• Adept at handling customer complaints in a professional efficient manner.

• Extensive knowledge of common auto terminology.

• Excellent communication skills.

Equipment Mechanic

2002- 2008 ITT Industries System Division. U.S. Army base, South West Asia, Camp Arifjan, Kuwait.

• Performed full range of service, repair, diagnosis, and modifications of heavy and light equipment.

• Duties included but were not limited to removal, repair and overhaul of

Various engines, transmissions, axel assembles and differential drive.

EDUCATIONAL QUALIFICATION

Diploma in Automobile Engineering (AICTE)

Maintenance of Diesel Generator (SISI)

High School Graduate

COMPUTER KNOWLEDGE

MS Office, Oracle, CC++

PERMANENT ADDRESS

No: 7, B.T Nagar Annex, Gerugambakkam,

Chennai, India.

602101.

Contact this candidate