Customer Support Specialist

GINA M. FALK

*** ******** ** . *******, ** ****0 . 614-***-**** cell . ****.****@*****.***

Responsible, dedicated Customer ServiceAdvocate with more than twelve years Customer Service experience

who can demonstrate the ability to handle multiple tasks in fast-paced, deadline-driven environment.

——— Core Competencies ———

•Exceeds Goals / Improved Occupancy Rates

•Accounting / Receivables / Payables

•Collections / Evictions

•Move-In / Out Inspections

•Microsoft Office & XP Professional

•Quick Books / Rent Roll

•AMSI / One-Site/ Yardi

•Word Perfect /Excel

•Data Entry – 88OO Key Strokes Per Hour

•Type – 6O wpm / Dictation / Transcriber

——— Experience and Accomplishments ———

Roco Managment LLC Leasing Consultant

Columbus, OH November 2019-June 2020

•Leased apartments

•Prepared lease paperwork

•Accounts receivable which included posting rent, researching ledgers for balances

•Collections which included contacting resident by phone and email to collect balances

Door Dash Dasher

C0lumbus, OH March 2018-November 2019

•Delivered food orders to customers

Desi Does Personal Assistant

Blacklick, Ohio June 2018-November 2018

•Responsible for maintaining household and caring for three children which included preparing meals, helping with homework, etc.

Insync Staffing Accounts Receivable

Dublin, OH August 2017-March 2018

•Responsible for data entry for all invoices-accounts payable

•emailing invoices

•revising invoices

•processed downloads

G & M Electrical Secretary

Gahanna, OH June 2011-August 2017

•Responsible for outside marketing

•Scheduled work assignments

•Accounts payable and accounts receivable with QuickBooks

•Maintained a professional relationship with all vendors and followed up for customer satisfaction

•Efficiently maintained vendor files

Schottenstein Property Group Property Manager

Columbus, OH September 2010-June 2011

•Inspected market ready apartments twice a week to make sure they are in market ready condition.

•Responsible for leasing apartments

•Improved occupancy from 69% to 83%

•Scheduled contractors for turnover of the apartments

•Handled resident concerns and issues, etc.

Bradford School Admissions Assistant

Columbus, OH March 2008 – September 2010

•Contacted high school students to schedule appointments for tours

•Exceded daily and weekly goals

New Life Properties of Ohio - Essington Village Assistant Manager

Columbus, OH April 2006 - March 2007

•Processed bills, posted rent, move-in money, deposits and Delinquent and Prepaid Report

•Conducted move-out inspections, prepared the sodas and revised move-out statements

•Responsible for collections on unpaid balances for the current / previous residents and filed evictions

•Received Employee of the Quarter Award and Most Leases in the Quarter Award

Ardent Property Management – Lake Ridge/Emerald Lakes Assistant Manager

Columbus, OH July 2005 - April 2006

•Leased apartments

•Processed applications and move-out paperwork

——— Education ———

Eastland Career Administrative Assistance

Groveport, OH Certificate of Completion

Gahanna Lincoln High School Diploma

Contact this candidate