Scrum Store Manager

Location:

Chesapeake, VA

Salary:

90,000

Posted:

November 16, 2020

Contact this candidate

Resume:

Nathan P. Watts

adhvjb@r.postjobfree.com • linkedin.com/in/nathan-watts-a7b581197 • Virginia • 757-***-**** Dynamic, motivated Scrum Master with seven years of experience in Auto Insurance and Managed Healthcare industries. A proven leader who takes initiative and accountability to achieve business goals within a fast-paced environment. Extensive experience managing large enterprise software development projects for a Fortune 50 company. Passionate about servant leadership through coaching and inspiring highly collaborative engaging work environment. Out of the box thinking, excellent communication and presentation skills. Track record of success with each new challenge, expansion of scope and responsibility. Led teams in continuous improvement by embracing accountability, innovative dynamics, and performance, and inspiring them to find solutions to their own problems. Sought after for cross-functional expertise in Business Intelligence, DevOps, AWS Cloud, Trizetto Facets, and Software Development Lifecycle ( SDLC ) Management.

CORE COMPETENCIES AND TECHNICAL SKILLS

JIRA Power User MS Team / WebEx Lean Six Sigma

EazyBI Power User Project Management ( Waterfall ) Process Analyst Confluence Agile ( Scrum & Kanban ) Conflict Resolution ServiceNow Release Management Decision Making

IdeaBoardz Configuration Management Problem Solving MS Office Suite 2010-2016 Scaled Agile Framework ( SAFe) Process Improvement PROFESSIONAL EXPERIENCE

Anthem, Inc., Norfolk, VA

Scrum Master October 2019 – Present

Led the development and implementation of a budget tool for the department that tracked weekly time allocation by associates to support management budget decision making

Member of the division’s Agile Jira Governance Board that sets Agile policy and procedure for the organization

Led technical projects consisting of 20 or more people onsite and offshore, totaling over $3.5M budget

Directed monthly release management efforts across multiple teams and departments, while maintaining quality and transparency by creation of release checklist

Perform the duties of Scrum Master for four development teams. Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations while managing stakeholder expectations and relationships

Develop and report all department Agile metrics for six development teams

Led multiple projects from inception through delivery

Experience with leading System Teams within SAFe (Configuration Management)

Managed release management deployment process for department’s Scrum teams insuring adequate controls around testing and production environments

Completed numerous Agility Health Assessments, utilizing Agility Health tool to ensure team maturity and growth, successfully bringing five teams into flying status

Led a team of software engineers who obtained skillsets in PEGA, SQL, Informatica, .NET, Oracle, Java, BitBucket, and qTest

Supported and educated Product Owners and Stakeholders in regard to refining and managing the product backlog daily, ensuring accurate reflection of current state of the sprint and prioritize decision-making

Shielded development team from impediments, internal and external, by inspiring team to understand and accept Agile Methodology and principles

Drove continuous improvement to the ART by facilitating Inspect and Adapt workshops

Facilitated various teams, Product Owners and Stakeholders to conduct an internal Root Cause Analysis

(RCA) and identified preventative actions for potential production incidents

Ensured teamwork from each team member individually through team agreements, definition of ready, and definition of done while promoting team accountability and success

Encourage agile teams to embrace leadership, ensuring a healthy relationship within the team, accountability, and a mindset for continuous improvement

Facilitated and encouraged team meetings with other Scrum teams to promote cross-functionality within the organization

Created and tracked Epics, Capabilities and User Stories within JIRA. Track Sprint status, calculated Team Velocity while educating team on burn-down metrics and task breakdown to improve team’s velocity

GEICO, Virginia Beach, VA

Junior Scrum Master April 2016 – October 2019

Property and Causality Consultant June 2013 – April 2016

Led a software development team of 11 individuals by embracing the Agile manifesto, Scrum, and SAFe core value to enable a self-organizing team

Assessed the Agile maturity using the Agility Health tool to ensure the team’s maturity is increasing at a sustainable pace

Promoted teams to document and create transparency around defects that are identified in lower environments while running weekly Root Cause Analysis (RCA) to ensure new and existing team members maintained a goal of defect leakage less than 5%

Provide practical hands on mentoring to team members, Scrum Master, Product Owners and managers of new and existing Agile Teams

Supported and educated product owners and product managers in regards to refining and managing the product backlog and prioritize decision-making

Assisted implementing Acceptance Test Driven Development methodology within the team that led to better communication between the business customers and the agile team

Held the team members accountable by ensuring that team’s commitments met the definition of ready and definition of done throughout the entire SDLC

Encouraged agile team to expand their mindsets when developing to truly embrace and practice system thinking and embrace quality over quantity

Facilitated and encouraged effective communication with Scrum teams and other cross-functional teams worldwide

Created and tracked user stories using JIRA; track Sprint status, Sprint Goals thru JIRA Dashboard. Track, view, and educate team on burn-down metrics, velocity and task breakdown and work to improve team’s velocity by incorporating capacity planning into Sprint Planning sessions

Utilized Confluence for team metrics, capacity planning, documentation, and previous retrospective objectives

Member of GEICO’s tenured sales team, responsible for piloting new software systems and new company metrics

Formally recognized by the President of GEICO for providing outstanding service and leadership within GEICO’s infrastructure

Performed monthly analysis of metrics to identify improvement opportunities and promote continued learning

GameStop, Norfolk, VA

Store Manager, District Lead November 2007 - June 2013

Selected for succession plan and mentored to advance to District Manager

Mentored prospective managers to ensure positive leadership within other stores across the Tidewater area

Led 30 associates across three different store locations, promoting team building and self-motivation

Ensured weekly and daily store goals were attained

Responsible for recruitment of goal oriented, self-motivated and accountable individuals thru screening candidate resumes and interviewing candidates

CERTIFICATIONS

Certified Scrum Master (CSM) – Scrum Alliance

Certified SAFe Scrum Master (SSM)

Lean Six Sigma Yellow Belt – GEICO University

EDUCATION

B.S. Computer Science, Old Dominion University, Norfolk, VA (Currently Pursuing) PROFESSIONAL REFERENCES

Name: Ronald Dill Jr.

Company: Anthem, Inc.

Role: Senior Director Engineering, Claims Management Relationship: Direct Report

Phone number: 757-***-****

Email address: adhvjb@r.postjobfree.com

Name: Tammy Scarborough

Company: Anthem, Inc.

Role: Director Engineering, Enrollment

Relationship: Direct Report

Phone Number: 757-***-****