customer service, logistics, recruiting, organization and mentoring.

IAN CARPENTER

Denver CO · ************@*****.*** · 508-***-****

PROFESSIONAL EXPERIENCE

Education First - Cambridge, MA March 2019 - January 2020 Head Resident Advisor August 2019 - January 2020

● Scheduled, managed, and advised team of RA’s alongside housing director

● Created and oversaw RA activities, managed building maintenance checks while also organizing all arriving, departing, and moving students within the school

● Interacted with several hundred students through weekly activities, intermittent mentorship classes, and disciplinary action

Logistics Coordinator March 2019 - September 2019

● Coordinated itinerary, transportation, and staff logistics for EF’s Language Travel program throughout North America

● Analyzed and processed programs expenses for all sites excursions and activities

● Travelled to EF destinations to work in-person with host family recruitment and provided on site assistance with program maintenance and logistics

MSI Mobility Services International – E Hampton, NH June 2016 – May 2017 Expense Intern

● Collected, analyzed, and expensed incoming fees for MSI’s expense department

● Implemented long-term organizational projects and processed all customer invoices and payment requests CUSTOMER EXPERIENCE

Chapins Restaurant – West Dennis, MA Summers 2015, 2017, 2018, 2020 Server and Chef

● Trained employees on service tactics and operation of point of service system

● Worked within a kitchen team to prepare, cook, and serve a quality product at a high volume restaurant Barcelona Wine Bar - Brookline, MA September 2019 - January 2020 Front and Back Server

● Collaborated within a twenty server team to deliver exemplary customer service through consumer interaction at a fast-paced establishment

CR’S The Restaurant – Exeter, NH September 2017 – March 2018 Server and Expeditor

● Executed prestigious customer service techniques to accommodate a high-class clientele

● Coordinated between front and back of house staff to deliver high quality dining experience EDUCATION

University of New Hampshire - Durham, NH September 2013 - December 2017 Bachelor of Science in Economics, Minor in Business – GPA 3.15 Related Coursework

ADDITIONAL INFORMATION & INTERESTS

South American Excursion January 2020 - March 2020

● Accomplished cultural immersion through the spanish language, local home-stay work, and long-term treks European Excursion April 2018 – June 2018

● Observed and delved into twelve country’s culture in pursuit of personal growth and open-mindedness Technical Skills

● Elektra, Microsoft Office 365, Point of service systems, Payroll, Learning Management Systems (LMS)

● Economics of Climate Change

● Financial and Managerial Accounting

● Econometrics

● Management Information Systems

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