Manager Customer

Marcus Agee

Contact Phone: 708-***-**** Email: ******@*****.***

Experience:

Customer Advocate

OppLoans February 2020-October 2020 CHICAGO, IL

Collect payments on past due bills.

Create a list of people who have not made payments and record new commitment to repay debt.

Locate customers using loan documents, and other paperwork or databases.

Utilize computer systems to make payment arrangements. (Calendar management)

Ensure all customer information is correct, including phone numbers, addresses, and social security.

Operations Specialist

SMS Assist February 2018-Current CHICAGO, IL

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers satisfaction of residential properties located in many regions including Tennessee, North Carolina, Chicago, and Minnesota.

Educate clients on the benefits of the SMS Assist service offering

Enter information into our database and ensure consistency and accuracy

Project Manager

After a year as a specialist I was promoted to Project Manager for the Minnesota and Chicago region. In this position, I manage real-time inquiries from property managers while keeping track of and responding to commitments to follow up with customer/vendor inquiries.

Managed a team of seven while pulling reports showing trends to present to upper management with recommendations to changes in procedures, as needed. Provided new innovative ideas.

Assisted with the request of maintenance related issues, and resolved residential complaints via phone and email.

Loan Processing Specialist

Avant October 2016-Febuary 2018 CHICAGO, IL

Organized, managed and reviewed customer reports, statements and documents to ensure all information was accurate for customers across the nation applying for unsecured loans

Identify, research and resolve customer issues using the company’s web-based systems and databases

Kept strict customer confidentiality relating to their income matters

Head Decision Specialist

Promoted to Head Decision Specialist, where each application went through additional verification procedures sought out by me and my team

Managed a team of ten and trained them to be able to review applications for final approval or denial.

Calculated monthly net income, requested additional documentation, presented trends and held meetings within team

Education:

North Central College

2012 - 2016

Bachelor’s Degree in marketing

Skills:

Computer Skills: Proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook

Customer Service – Proficient

Verbal Communication – Proficient

Written Communication – Proficient

Teamwork – Proficient

Relationship building– Proficient

Organizational Awareness – Proficient

Learning Agility – Proficient

Problem Solving – Proficient

Process Orientation – Proficient

Prioritization – Proficient

Proficient project management skills with the ability to organize and manage multiple projects simultaneously from origin through execution.

Contact this candidate