Service Representative Technician
Resume:
Larry D. VanBarriger
Liverpool, NY 13088
****************@*****.***
Related Professional Experience:
Tech Support – Rapid Response Monitoring Syracuse, New York 9/04/2019 – 02/26/2020
Ran reports to track excessive signal activity. Reached out to dealers to get account signals resolved.
Set up video monitoring accounts. Helped technicians troubleshoot video setups and test equipment.
Answered phones, providing support for dealers and technicians.
Tech Support - Aspen Dental – Modis Agency E. Syracuse, New York 1/21/2019 – 6/24/2019
Image Dell machines for Aspen offices across the United States.
Adjusted 5 different excel spreadsheets, to reflect inventory changes and Hardware shipped out.
Computer Support Tech - Pathfinder Bank Oswego, New York 8/13/2018 – 12/26/2018
Provide Technical support for all employees of 7 different branches including main office.
Ran morning production & end of day reports in a timely manner.
Processed and close all tickets at help desk, while assisting customers over the phone.
Account Service Representative - Xerox East Syracuse, New York 8/21/2017- 4/20/2018
Ran Print jobs on IGEN Copiers for Print Shop at two different locations.
Repaired & replaced parts on Copiers, Troubleshot Issues with Copiers from Software to Hardware.
Cleaned Copiers, internally & externally. Answered Phones, Ordered Supplies for Copiers.
Serviced a wide range of Copiers at multiple school districts throughout Onondaga County.
Geek Squad - Best Buy Syracuse, New York 6/2016 – 9/2016
Assisted customers with computer issues, processed paperwork, Answered Customer phone questions.
Field Service Technician V Technical Solutions Liverpool, New York 9/2012 – 3/2014
Troubleshot customer’s computer issues in the Field, Repaired or Replaced software & hardware.
Removed viruses, Replaced hard-drives, Motherboards, Video Cards. Reinstalled Operating System's.
Network Administrator Mainstream Innovations Syracuse, New York 3/2012 – 8/2012
Configured server, services, active directory, and group policies to companies required needs.
Configured Cisco switches, routers, and firewalls for network security.
Maintained all work stations to ensure they have proper software, anti-virus, and are connected
to the domain.
Maintained the server to ensure it backed up all vital company, and employee documents.
Help Desk Sutherland Global Services Syracuse, New York 1/2010 – 2/2011
Communicated with customers to remove viruses via the internet, ranging from XP,Vista,& Windows 7.
Guided customer with software installs. Extensive customer contact to troubleshoot & resolve issues.
Solved networking problems, OS reinstall, virus removal problems. Optimized & cleaned all drives, Including external drives. Solved Issues on POS machines, Laptops, and Desktops.
Professional Skills:
Microsoft windows server 2000/2003/2008, exchange 2003-2016, active directory, group policies & permissions, ISA firewall, Cisco switches, port configuration, WLAN, LAN routers, Red-hat, Ubuntu, samba. Windows XP, Vista, Windows 7, Windows 8.1, Windows 10, VM-Ware, Microsoft office 2003-2016, Tower and Laptop Hardware Repair and Replacement Experience.
Other Work Experience:
Cashier Target Clay, New York 9/2016 – 5/2017
Cashier Dunkin Donuts Syracuse, New York 9/2015 – 6/2016
Cashier Hess Express Sweetheart corners, New York 5/2014 – 8/2015
Crew Help Little Caesars E. Syracuse, New York 5/2011 – 3/2012
Education:
Associates Degree, Computer Networking Systems, ITT Technical Institute, Liverpool, NY 2008
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