Caroline Tiemeyer

706-***-****

adhvfw@r.postjobfree.com

***** *** ** *** #*, Phenix City, AL 36870

Education

CVCC

****-**** ********** *****

Columbus Technical College

****-**** ****** *****ces

Harris County High School

2001-2005 High School Diploma

Experience

Insurance Agent May 2019-Present

Lauren Turner Masse State Farm Agent, Columbus, GA

Worked in a small local insurance office maintaining the current policies within our office and adding new one. I processed monthly payments for policies, replaced vehicles for policies, added new vehicles, bound coverage for new customers, made any changes to policies per customer request, communicated with our service and underwriting departments to collect information about issues with policies, and also helped with claims being processed.

Manager/Cleaner January 2019- May 2019

Christa Scotts Cleaning Services, Columbus, GA

Managed a group of people at Whisperwood Apartment Complex. Our group did full turns for this complex. I managed everyone and made sure all jobs were being finished in the amount of time needed, turned in all completed sheets to property manager, checked behind all workers to verify job completion, provided supplies to workers when needed, managed payroll for each worker, and also when the time was needed I would go and clean vacant units by the completion date.

CSR I September 2018- January 2019

Anthem, Columbus, GA

Worked in the call center helping answer customer questions in regards to insurance coverage, checked on Authorizations for medications and procedures, informed customers about deductibles, signed new customers up for coverage, reinstated coverage, received payments, and also reviewed medications covered by insurance.

CSR I January 2018-September 2018

TSYS Columbus, GA

Worked in the call center for a large bank in contract with TSYS. I answered questions in regards to customers credit cards, placed holds on transactions, removed holds, activated new cards, ordered new cards, requested bank statements to be mailed to customer, and also unlocked online access for customer accounts.

Dispatcher Aug 2016 – February 2017

Harris County 911 Hamilton, GA

Answered all incoming emergency and non emergency calls, input all needed information for each call, dispatched all needed emergency personnel for each call, communicated to each emergency personnel by use of 2 way radio.

Dispatcher June 2011—January 2013

Lifeline EMS Columbus, GA

Answered all emergency and non emergency calls, scheduled all appointment pick up and returns for facilities, worked with Russell County 911 for emergency calls, dispatched all personnel needed for each call. Ran a multi phone line system, worked with CAD system for call input, also communicated by use of 2 way radio.

Front End Supervisor Sept 2010—June 2011

Bed Bath and Beyond Columbus, Ga

Trained all new employees on all registers, assisted new brides with creating a bridal gift list, assisted customers on the sales floor, and supervised the towel department.

Cashier Oct 2008—March 2009

Goody’s Family Clothing Columbus, GA

Worked on a register daily, checked out all customers, processed returns, and assisted on the sales floor.

Patient Access Rep Jan 2007—April 2008

St. Francis Hospital Columbus, GA

Worked in the emergency room and outpatient services, registered all patients, processed insurance for each service, collected copays, admitted patients for the hospital, and discharged patients from the emergency room.

Secretary April 2005—Jan 2007

Cornerstone Baptist Church Ellerslie, GA

Answered all calls to the church, distributed all mail to church staff, ran all office equipment, filled all necessary paperwork, signed for packages daily, assisted in the making of all service bulletins, scheduled meetings for all staff members, assisted in scheduling special events, greeted all visitors, and secured the facility when leaving for the night.

License:

Property & Casualty Insurance License: GA & AL March 15, 2020-Current

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