Assistant Manager

Tamar Abesadze

*** *********** **, ******** **, 112**-***-*** 4879 *****.*********@*****.***

ACADEMIC HISTORY

Shota Rustaveli Theater and Film Georgia State University, Tbilisi, Georgia July 2014 Bachelor of Humanitarian and Social Sciences, Business and Management Thesis: Ilia Chavchavadze Theater Figure

Cumulative GPA: 3.74

EMPLOYMENT HISTORY

Novotel New York Times Square, NYC Aug 2019 – Nov 2020 Assistant Manager of Housekeeping/Rooms Inspector

Enforced safety procedures, oversaw 60+ employees’ work performances in accordance with facility policies and government regulations, prepared 20-30 VIP arrivals daily.

Held morning briefings, prepared and distributed assignments. Coordinated shifts and staffing needs, along with creating a positive atmosphere and ensuring that all procedures remained in line with forecasts and available personnel.

Communicated clearly and efficiently with other departments.

Handled and resolved departmental and guest requests and complaints.

Produced paperwork, such as filling out supply requisitions, maintenance request forms, updating log books and controlling Lost & Found operations. Fairmont San Jose, San Jose, California Jun 2018 – Jul 2019 Service Assistant

Offered a courteous and professional service to internal and external customers at all times.

Focused on enhancing customer satisfaction through exceptional service and outstanding hotel accommodations.

Organized, diligent and skilled in handling multiple projects, with high-quality standards.

Engaged with guest’s requirements to ensure overall satisfaction. Accor Hotels Group IBIS Styles Tbilisi Center, Tbilisi, Georgia Sep 2018 - May 2018 Head Waitress

Demonstrated genuine hospitality, established capability to effectively interact with people of diverse socioeconomic, cultural, and ethnic backgrounds.

Trained incoming staff on restaurant practices, and techniques to drive sales, customer satisfaction and productivity.

Carried out, opening, closing and shift change duties competently, while also processing charges, producing bills and collecting payments.

Improved operations and implemented initiations by working with teams and kitchen staff.

Dasta Records Management Tbilisi, Georgia Jan 2017 – Sep 2018 Data Entry Supervisor

Administered entire data lifecycle, performed administrative tasks and ensured adherence to quality standards, deadlines and proper procedures.

Liaised with customers, audited company records to retrieve requested data and, responded to questions about policies and procedures.

Researched, compiled and handled reports, manuals, correspondences, reported statistics requested by management accounting for database growth and call volume.

Supervised activities associated with shipping, receiving, distribution and transportation.

Planned layouts of stockrooms, warehouses and storage areas, while considering turnover, size, weight and related factors pertaining to items stored. HONORS & AWARDS

Full State Scholarship/Grant

Winner of the Intellectual Media Project Organized by 1TV Georgian Public Broadcasting. Award for participating in a Public Speaking Contest organized by American Councils for International Education.

EXTRACURRICULAR ACTIVITIES

SJCC ESL Club, San Jose, California, Club president Jan 2019 – Jul 2019

Presided over club meetings. Organized the club’s bylaws and organizational document.

Furnished club members and advisors with initiatives, coordinated mailings and handled all official club correspondences.

Established short-and long-range objectives and goals for the club, in addition to arranging the calendar of events.

Communicated with the student council and school administration. Project “Cinema at School” Georgian National Film Center, Georgia Mar 2016 –Jan 2017 Project Coordinator/Facilitator

Project Mission: To promote film literacy by holding regular weekly screening and discussions, Georgian and foreign classis, as well as modern Films for schools in the Georgian region. Magazine “Theatre and Life”- Author of publications about theatre and ongoing theatrical life. Tbilisi International Festival of Theatre – Volunteer, Practitioner Georgia Silk State Museum – Library clerk intern.

Project “I Help” organized by LEPL Ministry of Sport and Youth Affairs Volunteer Art Teacher at the Orphanage House “Satnoeba” SKILLS & CERTIFICATIONS

Certificate for participating in an Electronic Scientific Magazine “Researcher”. Hotel Management Online Course.

Practical Leadership Skills.

Entire MBA Online Course.

Certificate in the Principles of Journalism.

Computer: Microsoft office Suite

Language: English Fluent, Russian Intermediate, Georgian Native Proficiency.

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