Social Media Manager

Imene BAATI

A dress : Jardin d'el menzah *, Ariana, Tunisia

M obile : +216-**-**-**-**

M ail : **********@*****.**

HR Manager, OFFICE MANAGER and Administrative Assistant with more than 6 years of extensive support and senior management experience.

Marketing, Administration, HR Manager

November2019- Today : Human Resources Manager and Marketing Administrator at NEOLIANS Lac2,Tunis1053

Consistently recruiting an excellent staff.

Maintaining a smooth onboarding process.

Training, counseling and coaching our staff.

Resolving conflicts through positive and professional mediation.

Carrying out necessary administrative duties.

Conducting performance and wage reviews.

Developing clear policies and ensuring policy awareness.

Creating clear and concise reports.

Giving helpful and engaging presentations.

Maintaining and reporting on workplace health and safety compliance.

Handling workplace investigations, disciplinary and termination procedures.

Maintaining employee and workplace privacy.

Leading a team of junior human resource managers

Collect their needs and expectations from human resources departments regarding human resources issues

Perform an economic, legal and social watch and follow the evolution of HR strategies of companies in the sector

Identify the psychosocial risks linked to the activities of employees and develop and monitor the implementation of prevention plans

Ensure budgetary management of the wage bill

Supervise payroll organization / Establish payroll and salary payments

Maintain the individual administrative files for each employee

Develop all social dashboards to monitor staff activity (absenteeism, compensation, leave ...)

Supervise payroll organization / Establish payroll and salary payments

Prepare all regulatory documents related to personnel management (social security contributions, drafting of employment contracts.)

Developing, analyzing and updating the company’s evaluation program

Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities

Support marketing executives in organizing various projects

Conduct market research and analyze consumer rating reports/ questionnaires

Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)

Update spreadsheets, databases and inventories with statistical, financial and non-financial information

Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success

Prepare and deliver promotional presentations

Compose and post online content on the company’s website and social media accounts

Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market

Communicate directly with clients and encourage trusting relationships M ars 2018- October 2019 : Office Manager at Eversheds Sutherland El Heni Lac1, Tunis 1053

Responsibility for the smooth operation, coordination and supervision of the office

Processing incoming and outgoing mail, sending mailings

Support for incoming phone contacts

Management of the agenda, the administrative work of different departments Management of orders for office supplies

Support for filing, correspondence, outgoing invoices for cost tracking, writing offers and promotions,

Organizing meetings and seminars.

The organization

IT and office automation

Finance and management (bond/ accounting / balance sheet / bank / insurance)

Marketing and development (methods / management)

Communication (documents / external / internal)

Commercial relations (customers / suppliers)

Relations with administrations (monitoring / controls)

Ensure telephone reception and manage relations with partners.

The life of the Company (well- being of employees)

TimeSheet :

1. To enter time, navigate to the “Timesheets” module. 2. Enter a work type.

3. Click on each cell and introduce the hours you have worked. 4. Add details to each cell.

5. Check invalid hours and locked dates.

6. Send for approval.

7. Check the calendar on your right for an overview of the current, past and upcoming weeks. M ars 2016-2017 : Technico Commercial and Executive Assistant at TENTERA Lac 2, Tunis 1053

Manage a sales team.

Entering quotes for clients .

Follow up the general accounting.

Mailing.

Administrative management.

Create, review and correct corporate communications.

Restructuring a database

Management of employee files.

Participate in tenders.

Management of bank records, accounting

Septembre 2015-2016 Charge Customer at MAYA Product Charguia, Tunis 1200

Web writing.

Administrative management

Octobre 2013-2015 : Administrative Manager Europe Afrique Equipements Tunisie Riadh el Andalous, Ariana 2080 :

Collection and processing of administrative mail .

Telephone Management provider customers .

Filing, monitoring and archiving of records .

Equipment maintenance contracts Tracking.

Organizing seminars, meetings, lounge, ...

Manage social media pages of the company .

Management of employee records .

Records management Banking, accounting.

Management of employee files .

Inventory Management .

Folder Management imports.

Septembre 2012-2013 Teleoperator at Mediterranean Call Center Cité Ennasr, Ariana 2080:

Business Development (B2B) .

Send / Receive call .

Taking appointment for Business Banking (Rotchild, BNP Paris-Bas, Arca Patrimonies..).

CRM

Septembre 2011-2012 Advisor at PRO ONE TEL Cité Ennasr, Ariana 2080 :

Business Development (B2C).

Dial Setup.

Sale of insurance contracts in France.

1998-2004 - Language Certificate– Pierre Mendes France Study of the French Language.

2006-2007 - Baccalaureate – Secondary High School La SoukraTunisia BA in Mathematics

2007-2012 - Certificate IT applied to management – Business school Manouba Tunisia (ESCT)

Algorithm and Data analysis, Computer Network, Office, C2I, Computer Architecture, DATA Base, Programming, JAVA, Computer System

Data Processing

EXCEL, PowerPoint, Photoshop, MS Office, Windows, OSX, JAVA, CRM, Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory)

Selling Power +++

Professional training

Management :

Team Management, Day-to-Day Management, Recruitment, Objective Planning, Budget Forecasting - Bank Reconciliation, Developing a Vision, Judgment, Deciding, Organizing and Controlling Tasks, Inspiring Confidence, Guiding, Leading, promote Collaboration, manage conflicts,

ENGLISH: Professional

FRENCH: Fluent

ARABIC: Fluent

ITALIAN: Spoken- Read-

Written

ROMANIAN:

Intermediate

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