Manager Sales Executive

Yeowhan Jung

• Cloud Strategy & Transformation

• Product Management

• Managed Services

• Offering Development

• Global Resource Management

• Strategic Planning

• Software Management

• Problem & Change Management

• Middleware

• Storage

• Big Data

• Budget Planning

• Project Management

• Site Reliability Engineering

• Agile LEAN

• Mentoring & Coaching

PROFESSIONAL EXPERIENCE

o Technical Manager for Data & Messaging Services responsible for multi-year remediation plan for adoption of strategic MQ Platform on x86 hardware with new self-service tooling o Global build, migration and onboarding manager for firm-wide managed service distributed messaging solution staffing 30+ professionals

o Risk and Controls officer for Messaging & Integration Services o Build partnerships within the firms organization bridging the gap between end user and developer to build meaningful partnerships to evolve the portfolio together

o Created processes and automated tooling for operational & performance efficiencies, managing 1800+ VSI's, which has improved customer satisfaction and team efficiency by 20% o Implement messaging integration capabilities with various monitoring tools to understand critical components in a messaging environment, and work with monitoring specialists to design and implement customized messaging scripts for alerting and event escalation

o Key advisor to the business and functional leads covering areas across financial management, planning and results, increasing the portfolio's revenue by $11%

INTERNATIONAL BUSINESS MACHINES (IBM) 2001 - 2016

Technical Pre-Sales Executive (2013 – 2016)

Manage all Proof-of-Concept Cloud Opportunities Worldwide. Oversee from initial contact, through end of life on all Proof-of Concept Cloud, including developing future strategies to improve efficiencies and signings. Accomplishments include: o Create end-to-end process for all Proof-of-Concept on IBM Cloud o Support Sales Teams on all Proof-of-Concept engagements from initial creation to end of Proof-of-Concept o Assist Sales Teams with Technical Solutions on IBM Cloud o Assist with strategy, marketing and pricing for PaaS, IaaS, etc. on IBM Cloud o Create Seller’s Intellectual Capital Guide on IBM Cloud o Develop tools in support of Sales Teams for all Proof-of-Concepts on IBM Cloud Worldwide o Responsible for signing $17M in revenue while recouping $26M in the first year of launching the product JP Morgan Chase & Company (JPMC)

Vice President – Infrastructure Engineering & Technology Operations Senior Manager Manage JPMC's Global Messaging Team supporting all applications within the firm onto a centralized Managed Service. Key member responsible for providing governance and leadership within the Middleware Portfolio. Accomplishments Include: 2016 - 2019

OBJECTIVE

Obtain an Executive Leadership position where I can effectively utilize my expertise in strategy and thought leadership to drive growth and innovation.

Recognized as an innovative leader able to leverage human resources as well as technical skills on a global level to achieve business objectives. Successful in the development of creative approaches to the challenge of project selection, resource management, measurement, and technology support structures. Expertise in identifying growth opportunities and strategically aligning technology areas to meet future needs.

72 N Stoughton Street · Bergenfield, NJ 07621 · 201-***-**** · *******@*****.*** Yeowhan Jung

o Support IBM's Cloud Leadership by delivering & enabling compelling Cloud offerings as appropriate and enabling the migration from legacy managed platforms to the IBM Cloud platforms o Support and contribute to achieving all revenue, profit, signings, and market share objectives for GTS o Support & contribute to revenue & profit objectives for Data Center Services Service Line across all channels o Achieve/maintain market, industry thought, and innovation leadership positions in select Service Areas and offering categories o Collaborate with other Service Lines and IBM Brands to create a higher value offering and value proposition on the market, and support/facilitate sales enablement

o Launch and enable new or enhanced services that will complement and enrich the value proposition of the portfolio, including for selected cross brand plays and/or industries

o Created, developed and launched IBM IMI (Integrated Managed Infrastructure Services), generating $9M in revenue in the first Quarter of launching the product

Technical Solution Architect (2009 – 2010)

Single technical interface representing – Network, Storage, Mid-tier servers, Database, Backup & Recovery, Middleware, System Management & Monitoring Tools technologies across various sectors of business. Developed and documented processes for all phases of solution delivery from requirements to implementation. Developed annual Technology Plan across all fore mentioned technologies, delivered numerous technical solutions to business issues and have built respectful, trusting relationship with both IBM Internal and IBM External Clients. Primary role is to design, architect and deliver high quality, cost effective solutions to clients utilizing IBM methodologies and services. Engaged with IT specialists in various competencies in architecting complex solutions to meet client requirements. Accomplishments include: o Client engagement, requirements gathering and documentation o Project scoping and estimation

o Determination of hardware platform

o Consideration and determination of High Availability Solutions o Design and Architect including the following technologies

• IBM DB2

• IBM WebSphere Application Server

• IBM WebSphere Message Broker

• IBM WebSphere MQ

o Clustering, Load Balancing, High Availability, IBM SAN Volume Controller (SVC) and Copy Services o Resource and overall Solution Cost Estimation

o Technical Solutions Documentation and presentation to client Senior Systems Management Integrator Leader (2001 – 2009) o Key interface between technology and business areas ensuring that business needs from a resource and cost perspective were met

o Ensured procedural and quality compliance as defined by the International Organization for Standardization (ISO) o Negotiated Service Level Agreements, defined Roles & Responsibilities, and measured Customer Satisfaction o Developed a sizing tool to identify staffing requirements for all engagements which resulted in a 50% improvement in sizing estimates, and ability to apply productivity improvements to the model to show an 18% improvement annually o Co-developed the first global support team for a strategic technology discipline, providing one-stop shopping to Customers and improved management of technology resources. This effort was used as a template for future global service line offerings o Business Lead for a company-wide support team consisting of 59 technical professionals reporting to 3 different organizations. o Merged all business processes for the various organizations together to form common business standards o Project Manager for the development and implementation of a Productivity Measurements Tool used to set targets for productivity improvements across IBM US

Global Technology Services Product Executive (2010 - 2013) Manage a portfolio of existing services surrounding Data Center and Middleware Services for Global Technology Services (GTS). Develop strategy for future offerings surrounding Cloud and Managed Services. Accomplishments include: 72 N Stoughton Street · Bergenfield, NJ 07621 · 201-***-**** · *******@*****.*** Yeowhan Jung

72 N Stoughton Street · Bergenfield, NJ 07621 · 201-***-**** · *******@*****.*** o Numerous LOB 5 Keys of Excellence Awards (’17 – ’19) o Numerous Insight360 Recognitions (’17 – ’19)

o Eminence & Excellence Award in driving innovation – 2011 o Numerous Thanks Awards (‘02 – ’11) for excellence in team work and Customer support o Restricted Stock Options in recognition of outstanding Contributions – 2004 o Business and Technical Leadership Program inductee - 2010 o Excellence Award for Extra Effort – 2005

o Numerous Team Innovation Awards for Service Excellence (‘02 – ’05) o Numerous BRAVO awards for Service Excellence recognition (‘02 – ’05) o BRAVO award for innovative thinking (first global support team) – 2001 EDUCATION AND RECOGNITION

Bachelor of Arts (BA)

Binghamton University, Binghamton, NY (2000)

Certifications: IBM WebSphere MQ Solutions Designer, Admin Certified, UNIX Admin Certified, Windows Admin Certified, Project Management Professional (PMP), Six Sigma training Technical Skills: Red Hat Linux, Sun Solaris, Windows, iOS, AIX, HP UNIX, zOS, HTML, Javascript, Shell (ksh / bash), Kafka 6th Degree Black Belt (Senior Master) – Tae Kwon Do 5th Degree Black Belt (Master) – Tang Soo Do

3rd Degree Black Belt – Judo

3rd Degree Black Belt – Hap Ki Do

2nd Degree Black Belt – Hwa Rang Do

Awards ’01 – Present

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