Vincent M. Davis

adhv8m@r.postjobfree.com **** Colrain Dr.

616-***-**** Waterford, MI 48328

Education:

Bachelor of Science, Technology Systems Management December 2011

● Science and Technology Cognate; Agribusiness Management Specialization Michigan State University East Lansing, MI

Relevant Courses: AC/DC Machines, Agri-business Operations Management, Calculus, Digital Electronics, Sensors and Measurements, Information Technology in Ag. Systems, Physics, Precision Agriculture Technology, Geographic Information, Macroeconomics, Management Skills and Processes, Statistics Technical Skills:

● Applications: Adobe Creative Suite, Allen-Bradley, AutoCAD, HMI, HTML Code, SQL, NX 5.0, PLCs

● Software: Insight, Google Suite, Magics, Microsoft Office Suite, RSLogix 5000, SolidWorks, ServiceNow

● Digital Systems, Automation and Controls, Motor Controls, Global Information Systems

● Certifications:

o PLC and Robotics Programming; Oakland Community College - August 2020 o FANUC Cert Level 1; Handling Tool Operations and Programming - August 2020 Experience:

Service Desk Analyst - Ascension Health Care August 2019 – Nov. 2019 TEKsystems, Inc. Troy, MI

● Resolved desktop and application-related problems including problems with passwords, printers, and email

● Maintained accurate information and data regarding end user issues within designated tracking system

● Triaged problems and assigned proper priority levels to issues directed to the various Information Services teams Technical Support Engineer July 2018 – August 2019 DASI Solutions, L.L.C. Pontiac, MI

● Provided real-time telephone and web-based support for SolidWorks and SolidWorks related products

● Delivered excellent technical support with great response time, solid trouble resolution, and quality follow-up

● Obtained various support levels and SolidWorks associate level certifications to deliver “best in class” support

● Updated and maintained customer support database with the addition of new prospects and team members

● Hosted informative career focused meetings to inspire youth considering engineering and STEM careers Lead 3D Printing Technician January 2018 – August 2019 DASI Solutions, L.L.C. Pontiac, MI

● Streamlined printing processes and consulted with customers on material application for highly-efficient results

● Operated product design software including 3D CAD, design validation tools, and technical communication tools

● Optimized Fused Deposition and PolyJet Modeling machines increasing availability for rapid prototyping

● Evaluated customers’ designs to ensure the file translation is supported and preserved for manufacturing

● Prepared accurate production estimates and quotes detailing unit cost, finish and material

● Showcased the capabilities of the latest 3D printers on the market Case Manager / Educator / Parent Liaison / Parapro / Youth Development Dec. 2011 – May 2017 Grand Rapids / Pontiac, MI

● Created lesson plans and daily activities in line with curriculum objectives to increase educational growth

● Supervised and supported mentoring relationships to insure safety and success for children in the program

● Worked with diverse populations of various aged people, staff, parents, and teachers to deliver great service

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