Front Office Sales
Resume:
***********@*****.***
SYDNEY, New South Wales
SKILLS
• Guest relations
• Problem resolution
• Budget Management
• Project organization
• Communications
• Purpose-driven
EDUCATION
Business & Leadership
Laneway Education Expected in 2021
Sydney, Australia
2016
Hospitality Management
CESSA UNIVERSITY (2014)
Mexico City
Cum laude graduate
In the last years, I've been planning, coordinating and operating a variety of different events. Through this time, I've had the chance to collaborate with multidisciplinary teams, strengthen my financial and budget management skills, and I've learned how vital is to get the smallest details right. I'm a really passionate person who loves to connect with people, see the world from a different perspective bringing out the good things from bad situations. My goal is to create a positive impact on work and life. EXPERIENCE
EVENT COORDINATOR (2017 – 2020)
ICSA – MEXICO CITY, MEXICO
• Formulate an event proposal projects within
scope, responding to clients' inquiries timely and knowledgeably.
• Manage large event budgets, cross-departmental
communications and post-event sales reporting.
• Manage event logistics including transportation, tours, accommodation, supplier setup, decoration,
and guests speakers.
• Scouting and site inspections for incentives and business groups in different cities - Coordinated
seminars and workshops for 250 participants.
FRONT OFFICE (2014)
Hilton Barcelona - BARCELONA, SPAIN
• Managed customer complaints and rectified
issues to complete satisfaction.
• Offered individual and personalized experiences
for every guest to exceed their expectations.
• From restaurants booking and tours
recommendations to customized itineraries.
• Liaison between housekeeping and front office to improve guests comfort.
AMAIA SAINZ
.
LANGUAGES
SPANISH - NATIVE
ENGLISH - 580PTS TOEFL
HOBBIES
Yoga
Cooking
SALES TRAINEE (2013)
Viceroy Riviera Maya - CANCUN, MEXICO
• Resolved day-of issues with creative problem-
solving to seamlessly execute events.
• Liaised with vendors, negotiated contracts,
coordinated payments and supervised event
activities.
• Developed engagement strategies through social
media to increase customers loyalty.
VOLUNTEER EXPERIENCE
MERCY FOR ANIMALS (2016 - 2020)
• Developed a proposal to prevent animal cruelty
and torture on Mexican farms, which was
successfully approved by the Senate Chamber in
2018.
IMPULSO MEXICO (2016)
• Gave 12 technical training courses at La Terraza del Bisquet S.A. de C.V focused in the areas of
service quality and hygiene to improve the
professional and personal development of
employees.
Contact this candidate