Customer Service Sales
Resume:
Abigail Tezak
Amherst, New York, 14221
*********@*****.***
WORK EXPERIENCE
KEYBANK, Amherst, NY
Teller, June 2018 – Current
Assist clients with day to day banking needs
Achieve sales goals by identifying customer needs and referring appropriate financial products and services.
Ensure that customers' information is processed and maintained appropriately to ensure client privacy.
Communicate efficiently and effectively with coworkers to assist clients needs.
Demonstrate outstanding customer service.
Demonstrate a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained.
Keep current on banking policies and procedures.
Ensure cash drawer balances daily and all supporting documentation was in order.
Made sure the customer felt at ease and appreciated by KeyBank.
Consistently provided outstanding customer service.
Establish and maintain business relationships with people and companies of all levels.
31 CLUB, Buffalo, NY
Hostess, 2017 - 2019
Greet and acknowledge guests, by warmly welcoming them to the restaurant.
Communicate delays effectively and offer additional services such as beverages to keep them happy while waiting.
Seat patrons by escorting them to assigned table.
Present menus, create personal dining experience and answer questions.
Promptly answer phones and make reservations.
Organiz reservations and walk-in parties to ensure the highest level of guest satisfaction.
Maintain regular communication between management and all other employees to provide smooth operations in a high volume restaurant.
MORGAN MANAGEMENT LLC, Tonawanda, NY
Leasing Agent, July 2016
Conduct apartment tours, answer questions and highlight selling features and benefit of the property
Process and verify applications in a timely manner, which can increase the likelihood of successful rentals.
Collect application fees and deposits and keep accurate records of all financial transactions.
Assist with office organization and maintain organized resident files.
Greeted, pre-qualified and followed up with prospective tenants.
Resolve resident complaints and maintain accurate records of action taken.
Coordinat move-ins and move-outs
Write work order requests and follow-up with residents.
Abigail Tezak
150 Bassett Road
Amherst, New York, 14221
*********@*****.***
WORK EXPERIENCE
WEGMANS, Amherst, NY
Cashier, Nov 2010 – Mar 2016
Uphold Wegman’s high standard for Incredible Customer Service
Bag Groceries
Greet customers and direct them towards products needed
Operat cash register to itemize and total customer's purchases.
Review price sheets to note price changes and sale items.
Count money in cash drawer at beginning and end of work shift.
Collect cash, check, and charge payments, made change for cash transactions and issued merchandise refunds.
Clean and sanitize work area as directed before and after every shift.
EDUCATION
Nardin Academy, Buffalo, NY
High School Diploma, May 2013
D'Youville College, Buffalo, NY
Completed coursework towards Nursing, May 2015
ADDITIONAL SKILLS:
Team Leader
Works well with others
Works efficiently
Time Management
Ability to work under pressure
Communication
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