Designer Service Representative

Maria Florencia Lopez

************@*****.*** +549**********

linkedin.com/in/franzinera

Summary

Full portfolio: http://bit.ly/MFL_Portfolio

With more than 8 years of experience, I worked in multidisciplinary teams, leading as well as actively participating in the full cycle of UX, from research and ideation to presentation and documentation. Motivated by the Kaizen mindset, I’m always looking for new challenges and asking questions to deeply understand the roots of the situation I’m working on.

My main motivation is to learn new things and share my knowledge, mentoring, teaching, or pushing for a more mature UX structure.

Currently looking for relocation/sponsorship or business travel opportunities. Experience

Sr. UX DESIGNER

XPO Logistics, Inc.

Oct 2019 - Present (1 year +)

- Take ownership of the assigned projects, working as UX lead

- UX applied to SaaS

- Engage in the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.

- Deliver wireframes, user journeys, and high fidelity prototypes. Sr. User Experience Architect

Overactive

Oct 2019 - Present (1 year +)

- Take ownership of the assigned projects, working as UX lead

- UX applied to SaaS

- Engage in the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.

- Deliver wireframes, user journeys, and high fidelity prototypes.

- Conduct interviews for potential candidates

UX/UI Professor

Coderhouse

Nov 2019 - Present (11 months +)

Create and present engaging lessons.

Follow the learning process of +120 students.

Present new topics and activities.

Maria Florencia Lopez - page 1

Provide consulting services to students and mentors UX Mentor

Acámica

Apr 2019 - Apr 2020 (1 year 1 month)

Provide support and guidance to the student.

Present new topics and activities

Sr. UX Designer

Cognizant So vision

Apr 2019 - Oct 2019 (7 months)

- Design and deliver wireframes, user stories, user journeys, personas and mockups optimized for a wide range of devices and interfaces.

- Engage in the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.

- Collaborate with other team members and stakeholders. Sr. UX Designer

Accenture Argentina

Sep 2018 - Apr 2019 (8 months)

• Translate business goals and testing insights into simple and integral solutions.

• Carry out interviews and construct personas in the discovery phase

• Wireframe, prototype, iterate and create hi-fidelity designs.

• Direct interaction with managers and stakeholders.

• Validate different hypotheses by A/B testing.

UX Designer

POSSIBLE

Apr 2017 - Sep 2018 (1 year 6 months)

• UX Project lead for Microso . Support and coaching. (4 people)

• Direct interaction with clients to identify application requirements.

• Benchmark, research, conceptualization, and design of wireframes.

• Heuristic evaluation

• Designing interaction and visual patterns for both web and mobile interfaces.

• Defining a product’s information architecture.

• Prepare workshops with the client

UX Tester

Wunderman Buenos Aires

May 2015 - Apr 2017 (2 years)

• Functional and visual analysis of the user experience of the L’Oréal USA site.

• Assurance of the quality of the experience on the site.

• Collect and analyze data for mobile performance.

• Ensure that all defects are reported, analyzed, and scaled properly. Maria Florencia Lopez - page 2

CX Designer

Mercado Libre

Feb 2012 - May 2015 (3 years 4 months)

• UX applied to SaaS

• Produce high-quality UX deliverables such as detailed wireframes, user flows, and prototypes.

• Perform user research and user testing as well as develop empathy maps to fully understand the user.

• Ensure a consistent experience across platforms and devices.

• Analyze user flows and sale funnel to improve the experience Customer Service Representative

Mercado Libre

Jan 2011 - Feb 2012 (1 year 2 months)

Listing control.

Application of sanctions.

Monitoring of policies and regulations.

Monitoring of group scopes.

Education

University of Buenos Aires

Graphic Design, Graphic Design

2011 - 2021

Coderhouse

UX/UI Designer, Human Computer Interaction

2019 - 2020

Acámica

UX/UI Designer, Human Computer Interaction

2018 - 2019

Licenses & Certifications

Certificate of Membership - The Interaction Design Foundation 71289

Design Thinking: Understanding the Process - LinkedIn ASQOuxs7XZOWxdrZrUyAzFZqXkq9

UX Research Methods: Interviewing - LinkedIn

ATbFCo9XXg90Bp6bk82Zf7EBOHZN

Customer Experience: Service Blueprinting - LinkedIn Maria Florencia Lopez - page 3

AcfBYgq2XwOsRzj0ItHC_RFDDsSO

Problem Solving Techniques - LinkedIn

AQqFIh2wHujrc5NeTQiYpcol71J7

Strategic Planning Foundations - LinkedIn

ARpu7hq0r-v7r9RNtsoF8HvOsp57

Lean Foundations - LinkedIn

ARtSQdlGBE4_FE5zIzWWS5vamZP9

Understanding Information Architecture - LinkedIn

AZj56e2EoMiQ6tloj-UcmtHRbe7I

Agile at Work: Planning with Agile User Stories - LinkedIn AdOpbrX0tUmNKQBC0KEymp1WMKK4

Using Customer Surveys to Improve Service - LinkedIn ASTCR5JZOC-SjgR8E751HuNLW2Z1

Workshop: Pedagogical Currents and Foundations of E-learning - Coderhouse Workshop: Motivation Strategies - Coderhouse

Scrum Foundation Professional Certificate (SFPC) - CertiProf CLVPDSRYPD-SSLQSZJQ-XHRTMWXWCT

UX Deep Dive: Mapping - LinkedIn

ARN9E2Vl7XQ3VZq0fpbrfR1Q2tbj

Interaction Design: Flow - LinkedIn

ARwhOmHvmTN703uBPrJgImR IR9

Entrevista en profundidad aplicada a UX - UBA Psicologia Building and Maintaining Your UX Design Portfolio - LinkedIn AbAm4TEEeVLjO6hQpUl-6xhKQD_-

Figma for UX Design - LinkedIn

Maria Florencia Lopez - page 4

ASCVF2lhIrcZiWZAsmRbDLQD3cKW

Skills

User Experience • Wireframing • User Interface Design • User-centered Design • Product Development • Scrum • Usability Testing • Customer Experience • Interaction Design • Information Architecture Maria Florencia Lopez - page 5

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