Customer Service Manager

Kirk Addis **** Woodhollow Dr. Marlton, NJ 080*****-***-**** • *********@*****.***

Profile

Warehouse manager with Bachelor’s degree and 20+ years of experience leading logistical operations. Cross trained in supply chain management, customer/vendor relations, data management, and workplace safety. Highly organized with attention to detail in fast paced environments. Hard working, flexible, and able to quickly master new methods or systems.

Key Skills and Abilities

Warehousing & Logistics Management

Shipping & Receiving

Administrative Management

Operational Management

Customer Service & Client Relations

Inventory Management

Supply Chain Management

Team Building

Workplace Safety

Manage warehouse, production, and logistics activity by scheduling, coordinating, planning, and supporting operations through supply chain management, warehouse management, administrative oversight, and communication. Able to expertly:

Oversee all shipping, receiving, and inventory duties in high volume warehouse facilities; supervise warehouse staff

Create and edit documents, initiate communication with external parties, schedule appointments, and respond to emails

Initiate communication with external parties as necessary to complete projects and ensure smooth production flow

Foster strong vendor relationships; negotiate favorable pricing and terms to maximize profitability

Liaise with vendors to coordinate delivery of materials and completion of work orders and project tasks

Review and reconcile all daily business records; create and file business/financial documents as needed

Screen, hire, and train qualified employees to safely and effectively carry out office and warehouse duties

Administer operations using Microsoft Office (Excel and Word) and proprietary supply chain management platforms

Work Experience

Warehouse Supervisor 2006 to 12/2019

BioReference Laboratories Elmwood Park, NJ

Supervise 19 associates to carry out picking and packing for high volume production facility serving 15,000 accounts. Edit up to 700 orders each day for pick/pack staff, create internal account numbers for outside couriers and phlebotomists, purchase supplies to fill orders, distribute supplies to couriers for client delivery, process employee payroll, perform monthly inventory, and answer customer service inquiries regarding client supply issues.

Oversee movement of up to 21,000 orders each month while meeting all goals for productivity, accuracy, and safety

Automated pick/pack line - resulting in improved accuracy and ability to immediately close shipped orders

Reduced labor costs by updating monthly inventory processes from paper-based to scanner-based data records

Receiving Team Lead 1984 to 2006

Haddon House Food Products Howell, NJ

Supervised six receiving associates and four forklift operations while personally moving freight, stock, and other materials to/from storage, production, and loading docks. Printed out and verified purchase orders for each day’s deliveries.

Unloaded and received 20-30 trucks each day

Negotiated direct shipment terms with vendor to bypass warehouse needs and significantly reduce labor costs

Education & Training

Bachelor of Science in Human Resource Management - Rowan University

Associate of Science in Business - Gloucester County College

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