Karim Elbahloul

Secaucus, NJ *****

adhv2u@r.postjobfree.com 551-***-**** https://www.linkedin.com/in/karim-elbahloul-90209a189/

Summary:

Experienced IT Analyst with driven results resolving issues with ticketing systems as well as managing IT assets for an organization. I am passionate about working in a diverse organization that works with all people to deliver results in a timely manner. As an individual, I am reliable to get important IT projects done to keep up with the flow of IT and its organization.

Skills:

-Programming Languages: Python, SQL, Java, C#, C++, HTML, JavaScript, VB.NET, Excel VBA

-Scripting: Python, Ruby, Bash, PowerShell

-Databases: MySQL, MS Access

-Other Software: Jupyter Notebook, MS Office, GitHub, Zoom, Skype

-Other Skills: Data Entry, Reporting, Data Analysis, Data Analytics, IT, Computer Architecture, Computer Diagnosis, Troubleshooting, Hardware, Software, VM-Ware, Technical Support, iPhone, iPad, Mac, Active Directory, Polycom System, Crestron

-Operating Systems: Windows OS, Mac OSX, iOS, Android, Unix/Linux

-Soft Skills: Excellent Communication, Team-Player, Team-Oriented, Willing to Learn, Motivated, Customer Service, Detail-Oriented, Determined, Time Management Skills, Flexibility, Adaptability, Dedicated, Leadership, Organizational Skills, Dependable, Outgoing

-Anti-Virus: MacAfee and Norton

-Networking: Troubleshooting Wi-Fi, Maintaining Server

-Remote Tools: TeamViewer, LogMeIn Remote

-Hardware Troubleshooting: Motherboards, HDD, RAM, Computer Peripherals

-Cloud Computing: Google Cloud Platform, Azure, AWS

-Ticketing System: Team Dynamix

-Single Sign On (SSO): Okta

Experience:

IT Support Analyst, Success Academy Charter Schools, (08/2020 – 10/2020)

-Utilized a Ticketing system called Team Dynamix to respond to Clients.

-Worked with Staff and Administrators to support Hardware and Software for Mac OSX and Chrome OS.

-Supported Families of Scholars for Account resets, Document uploads, and Account Maintenance.

-Utilized Okta to access various applications for SA.

Help Desk Consultant, Gibson Technology Solutions, (09/2019 – 05/2020)

-Assigned as a Help Desk Consultant to their client NJCU School of Business providing onsite support of Hardware and Software Issues

-Provided OS administration support using PowerShell/Command Prompt for Windows 7/10 Support and Bash for Mac OSX/Linux environments

-Providing on call support to the client accommodating major events and administration meetings

-Provided client with mandatory on call support for daily health checks and server administration with documentation sent to supervisor

-Setup A/V for faculty and staff using Crestron for TV’s and Projectors for scheduled events

-Setup Zoom or Skype for faculty and staff for various video conferencing meetings

-Setup Polycom Telephone Conference Line for administrative meetings

STEM Summer Research Intern, New Jersey City University, (05/2019 – 08/2019)

-Technical Stack: Python (Pandas, NumPy, Sci-Kit Learn, TensorFlow), MySQL, GitHub, Jupyter Notebook

-Collaborated with 3 interns responsible for coding machine learning models involved in equity predictions

-Documented code using Jupyter Notebook, published preprint “Automatic Stock Trading Using Machine

-Learning Approaches” on ResearchGate and Presented to NJCU STEM Symposium

-Key Project:

-Automatic Stock Trading:

-Created a machine learning model with team members and supervisor to predict future prices of

equities and indexes within the U.S. market. Visualized manipulated datasets of different

algorithms such as regression, time-series forecasting and classification. Predictions ranged from

1 week to 20 years with an approximate MSE of 0.09 having an accuracy rating of 97.45%

-https://github.com/hs115488/AutomaticStockTrading

Education:

Bachelor of Science (B.S.) in Computer Science, New Jersey City University, (09/2018 – 05/2020)

-Honors: summa cum laude (GPA: 3.91/4.00)

-Relevant Coursework: Software Engineering I, II, Intro to Algorithms, Database Design, Telecommunications & Networks, Internet Multimedia Programming

-Dean’s List: Fall 2018, Spring 2019, Fall 2019, Spring 2020

Leadership:

Vice President of HCCC Computer Science Club, Hudson County Community College, (09/2017 – 12/2017)

-Assisted the President with weekly meetings and programs

-Tutored club members as well as students who are new to Computer Science

-Designed and built a robot that was presented to the Department of Computer Science to students and faculty.

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