Sales Manager

Jaiti Bhrany Sharma

Ph: 510-***-**** Email: ******@*****.***

Profile

Sr. Salesforce Business Systems Analyst experienced in designing and developing internal applications within Salesforce to help sales and marketing teams operate more efficiently and effectively.

PMP certified project manager with 15+ years of experience in cloud computing and financial services.

Energetic, trusted and detail-oriented solutions driver who bridges the gap between business and technology.

Salesforce Advanced Administrator Certified

Experience

Sr. Business System Analyst / Workday, Pleasanton, California

Oct’ 2015 - Present

Worked closely with Marketing and Sales business partners (internal customers) to understand and improve business processes, gather business requirements, and deliver salesforce projects and initiatives.

Documented requirements based on business needs. Created artifacts including user stories, business requirements documents (BRDs), process flows/diagrams, business cases, gap analysis (as is vs. to be), & functional design documents to facilitate better system understanding.

Worked closely with project teams during user acceptance testing (UAT); responsibilities included, tracking issue through resolution and securing end-user acceptance signoff.

Administered a Large Enterprise Salesforce environment. Responsibilities included: creating/maintaining roles, profiles, sharing rules, formula fields, workflow rules, process flows, validation rules, approval processes, dashboards, reports, custom fields, custom objects, custom applications, & users.

Performed impact analysis participated in the change management and go-live support process.

Automated manual processes for Marketing teams and Sales team by creating customized applications within salesforce.

Involved in updating the FSE model in apttus to include additional worker types.

Implemented tools in the salesforce environment like Clari, Drift, Bombora, Bizible.

Initiatives: Campaign Hierarchy Restructure, Competitive intelligence, New offering launch, used etl tools like Snaplogic to populate Marketo from AWS, Customer 360, Right to be forgotten.

Business System Analyst / Salesforce, San Francisco, California

December 2013 – September 2015

Customer VAT Project

•Collaborated with Quoting, Quote to Cash, Legal, Webstore teams to understand the impact to the existing system flow and business processes with implementing the call to Veis database

•Created a requirement Matrix with team ownership and handoffs.

•Documented uses cases.

•Worked closely with project team during uat testing. Tracking issues through resolution and ensuring end user acceptance sign off.

KTLO

•Responsible for the initial triage of the production issues and enhancement requests for the Sales op and Sales compensation teams.

•Co-ordinating end to end UAT testing with business partners to obtain UAT signoff.

•Effectively collaborating and communicating timelines and status to the functional stakeholders.

Project Delight

•Involved in the Apttus CPQ implementation project and on its impact on Quote-to-renewal process.

•Analyzing the existing documentation and system from the functional perspective to ensure parity is maintained in the new system.

•Documenting requirements for user stories and use cases in easy-to-understand structured narrative for the technical teams to leverage during development and QE.

•Drive necessary deadline commitments.

•Involved in the feature testing of the new system, running test cases as per scenarios, reporting bugs and ensuring to drive the right behavior to closure.

•Involved in the reimplementation of the crediting tool D&B.

Project Future Dated Orders

•Involved in the business requirement gathering sessions with sales compensation team.

•Used the FY15 policy document to identify use case scenarios depicting the compensation for each participant type.

•Analyzed the “as is” process in detail to design system flow diagrams for the “to be” process.

•Ran walkthrough session of business requirements and use case with technical teams.

•Addressed the concerns, risks and ambiguities identified during walkthrough with the team.

Project Manager / Business Analyst, Wells Fargo, San Francisco, California

December 2007 – September 2013

•Planned and managed multiple projects across three major web platforms (OSMP, Apps2k and WWW) on Wells Fargo public site.

Responsible for projects for implementing and utilizing the Content Management System.

Responsible for managing the OSMP/Apps2k maintenance queue.

Distilled high-level deliverables into tactical tasks and directed daily activities to ensure each task was completed as per schedule.

•Initiated an online form to capturing clear business requirements. This reduced the administrative part of the project manager’s job by 15%.

•Worked with offshore teams working on different time zones (internationally) to design an effective process to receive detailed project status regularly.

Worked with cross functional teams which included but not limited to web developers, lines of business, QA analyst, UI designers, content authors, platform standards and risk and compliance groups in order to drive the best possible online experience for the customers.

Quality Assurance Analyst, Wells Fargo, San Francisco, California

September 2007 – September 2013

Led the Code and Content Separation (CCM) project. I was responsible for the team of 14 testers. The main scope of the project was redesigning and reengineering a major part (over 4000 pages) of Wells Fargo public site, allowing various Lines of Business to manage/change their own content.

Provided Quality Assurance for the functionality of Wells Fargo Internet applications (APP2K) on the Public Site and the Application 2000 platform for Internet Selling Channel - multi-product applications for Small Business and Consumer products.

Active contributor to establishing ADA (American Disability Act) Code Compliance processes and testing coverage for Wells Fargo public web site.

Analyzing Functional/Business and Technical Specifications, providing input and conducting Ambiguity Reviews.

Planning strategies, defining, writing and updating manual and automated test suites/cases, and executing them.

Leading, prioritizing and coordinating testing activities during all testing phases of projects.

Setting up Test Data.

Executing end-to-end testing with multiple backend systems, and validating data. Performing cross-sell and multi-product testing, including various functionalities such as Save and Retrieve, Pre-fill (combination of systems), Online Application Status (approval status with email alerts); Business ruled email, Security (including encrypted connections to the backend systems), and Pre -qualified offers.

Verifying XML requests.

Troubleshooting, analyzing, reporting, and regressing defects of successive builds, and submitting weekly detailed defect reports.

Concentrating on becoming more quantitative - providing scalable test metrics by focusing on quality and timeliness: test execution, defect status; defects by severity, environment, day/week, and other measures as appropriate.

Improving testing efficiencies and coverage for WWW Maintenance - analyzing and monitoring integration activities & reports of WatchFire (reporting and link checking tools).

Cross training team members, and mentoring interns and new hires.

Performing ADA - Code Compliance (American Disability Act) testing:

Providing hands-on-training on Infocus (code validating tool) to other team members and creating a manual / reference document (explaining the resolution of each violation flagged by the Tool).

Education

Masters in Management Information System (MMIS), August 2001 - Georgia College & State University, Georgia, USA

Bachelor of Science, May 1997 - Government College for Women, India.

PMP Certified

Certified Agile Scrum Master

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