Katherine Cabeza

**** ***** ***** ***** ******, CA 92782

Cell: 714-***-****

adhv0z@r.postjobfree.com

PROFESSIONAL SUMMARY

Sales associate with 5+ years of experience in retail & customer friendly environments. Recognized for ability to communicate with customers and ability to deliver exceptional customer service ensuring client retention and positive feedback. Proven ability to increase sales through upselling techniques. Capable and confident in implementing new and innovating processes to drive profitability. SKILLS

• Bilingual: Fluent in Spanish & English

• Capable of balancing/ counting

registers

• Knowledgable in management and

development

• Ability to create associate schedules

• Team player

• Knowledgable in outfitting & current

trends

• Great Customer Service

• Problem solving

• Multitasking

• High Energy Levels

• Handling money & transactions

• Updated knowledge of safety/Covid

regulations

• Out going personality

WORK HISTORY

Abercrombie & Fitch March. 2020 – Current

3333 Bristol Ave, Space 1821 Costa Mesa, CA 92626 714-***-**** Title: Key Holder

Duties: Associate development Managing business & sales Opening & closing registers Monitoring sales floor Training new hires Implementing sales techniques for profitability Managing store conflicts/ problems Creating associate schedules Finding solutions to customer needs Visual organization of store Interacting one on one with customers Identifying customer needs Union Bank Nov. 2019 – March. 2020

1501 Westcliff Dr. Newport Beach, CA 92660 949-***-**** Title: Branch Service Specialist

Duties: Teller lead Promoting Credit cards, Loans, accounts, etc Depositing & cashing checks Solving client problems & concerns Opening & closing registers Meeting quarter goals for sales Creating a welcoming & friendly environment

Abercombie & Fitch Aug 2016. – March. 2020

3333 Bristol Ave, Space 1821 Costa Mesa, CA 92626 714-***-**** Title: Brand Representative

Duties: Ringing up customers at Registers Maintaining store clean & organizing Standardizing the store Folding clothes

Product knowledge communicating sales promotions to customers Helping run fitting rooms. Returns & Exchanges

Greeting and being available to help customers

EDUCATION

California State Polytechnic University, Pomona 3801 W Temple Ave Pomona, CA 91768 Aug. 2017 – Current GPA: 3.967 Major: English Education

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