Analyst Medical Device

Gurugulladevi A

Programmer Analyst

Chennai *****2 +91-866******* *************@*****.***

Summary

Programmer Analyst profession over 3 years of experience in maintaining business work to be in line with the organization’s guidelines

• Monitoring and following incidents proactively

• Knowledge of ITSM tool, incident management process.

• Provided remote customer support with shift flexibility.

• Assisted in SharePoint first level client service

• Performed Installation, configuration and troubleshooting of AS400 applications.

• Creating knowledge management documents for new issues

• Supported in Application recertification activity

• Performing shift lead activity to ensure all works are done without miss Technical Skills - Proficiency level

• CSS -Intermediate

• HTML -Intermediate

• Python -Basic

Education

Bachelor of Engineering in Biotechnology (86% May 2016) from St.Joseph’s college of Engineering, Chennai, Tamilnadu.

Work Experience

Programmer Analyst Cognizant December 2016 – Present PROJECT DETAILS

Project Title : Abbott

Role : Programmer Analyst

Tool Used : BMC Remedy

Project Description:

Abbott is Global Health care and Medical device producer conducts research and produces medical devices, diagnostics, branded generic medicines and nutritional products which needs Pre and Post market customer support on accessing Abbott sites, products. Responsibilities:

• Responsible for guiding team on process adherence

• Virtual Monitoring of Incident assignment through ITSM tool .

• Incident Management support to meet agreed SLA with 100% process adherence.

• Monitoring of Batch jobs, alerts and applications.

• Maintain and updating Knowledge database and SOPs for all monitoring activity, Left shift activity.

• Performing installation, error resolution of AS400 applications and helping clients on Month/Year end financial close activity by providing quick resolution/workaround.

• Responsible for Access management to sites and applications. Awards/Recognition

• Received “Sapphire” Award in 2019 for taking care of Team co-ordination and provided extended support during critical situations.

• Awarded “Associate of the Team” by Cognizant in 2017 & 2018 respectively.

• Received many Special recognitions from clients for quick turnaround on critical issues and better Client support

PERSONAL DETAILS

• Date of Birth : 16th May 1995

• Languages Known : English, Tamil

• Address : 8/5, Nehru nagar, 2nd street

Velachery check post, Chennai-600042

Declaration

I hereby declare that the information furnished

above is true to the best of my knowledge and belief. I assure that if I get an opportunity, I will serve the firm with utmost genuineness and dedication. Gurugulladevi A

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