Jira Manager

Location:

Charlotte, NC

Posted:

November 15, 2020

Contact this candidate

Resume:

Fauzia Jones

SPC Prosci LeSS EBAS ICP-BAF ICP-TAL CSP ACP CSM CSPO AHF

Enterprise Agile Coach

************@*****.***

Charlotte, NC 28208

571-***-****

Enterprise agile transformation and change management coach experienced in government and commercial spaces with key emphasis in Spotify, LeSS and SAFe, and organizational design and change management. I am passionate about and skilled at empowering individuals, teams, organizations, and enterprise agility to maximize the potential to transform and grow adaptability and optimization.

Agile Skills

Leverage Design Thinking to drive value delivery in a Lean-Agile framework agnostic ecosystem through early and consistent user engagement; tailored workshops, tools and delivery models, that result in balanced human-system centric products, and effective initiative and team level execution strategies.

Experienced with Agile tools such as JIRA, Rally, VersionOne, BluePrint, and Aha! Leveraged these tools for implementation and training to support teams, programs and portfolios setup value stream structures, journey maps, roadmaps, backlog items all the way from capabilities to test cases and everything in between, empower roles, ceremony engagement, valuation, estimating, forecasting, etc.

Coached virtual teams to function effectively using tools such as Confluence, FlowDock, Sococo, Jabber, HipChat, Trello, Balsamiq, etc.

Coached teams on how to effectively marry agile tool usage with frameworks and methodologies such as Lean Startup, Design Sprints, Kanban, Scrum, Spotify, LeSS, SAFe, Scrum at Scale, and DevOps with emphasis on being framework agnostic and using whatever is needed to be effective and lean.

Experienced with organizational transformation from Startups to Large Solution Layers blending strategic planning and tactical implementation transformation states that meet interim needs while aligning to an ideal mature state to maintain functional throughput and support the company achieving business agility and optimization goals

Realizing organizational efficiency by streamlining product delivery from the enterprise to team level by emphasizing waste removal, roles development, technological modernization, and lean practices.

Advising and coaching team through build out of their continuous integration / continuous deployment (CI/CD) pipelines to include modernizing their strategies and practices to optimize delivery to go faster, integrate seamlessly and leverage “build once, use many times” practice to optimize quality, speed and complexity.

Develop and deliver training materials that are tailored to the organization’s unique needs while ensuring all roles are developed to be able to function well in a mixed methodology environment.

Lean-Agile-Design Thinking Knowledge Areas

•Domain Driven Design (DDD), Lean Startup, Spotify Kanban, Scrum, Scrum at Scale, Large Scale Scrum, Scaled Agile Framework (SAFe), DevOps, Strategic Alignment and Tactical Execution, Transformation and Adoption, Agile Development Maturity Model, Agile Assessments, Lean, Lean-Startup, Backlog Management, Release Management, Product Road Map, Communities of Practice, Key Performance Indicators (KPI), XP Practices, ATDD, TDD, BDD, Agile Estimation, Shared Visioning, Retrospectives, Risk Management, JIRA, Rally, VersionOne, BluePrint, Aha!, Design Thinking, Persona, User Journey, Product Canvas, SQL, VB, HTML, C++ Modernization, Azure DevOps,

Clearances

Secret Level Clearance (previously held until 2015)

Certification

SAFe Program Consultant 5.0 (SPC5) Nov 2020

Prosci Change Management Practitioner Mar 2019

Certified Enterprise Agility Coach (CEAC) Mar 2019

Facilitating the Agile Culture Change (ICP-TAL) Feb 2019

Enterprise Business Agility Strategist (EBAS) Feb 2018

Business Agility Foundations (ICP-BAF) Feb 2018

Agility Health Facilitator (AHF) Oct 2017

Large Scale Scrum (LeSS) Dec 2016

Certified Scrum Product Owner (CSPO) Oct 2014

Scrum Alliance - Certified Scrum Professional (CSP) Sept 2013

Project Management Institute - Agile Certified Professional (ACP) Nov 2012

Scrum Alliance - Certified Scrum Master (CSM) Feb 2012

EMPLOYMENT HISTORY

Enterprise Transformation and Change Management Coach 06/2019 – Present

Exxon Mobil, Houston, TX

Served as the staff Global Projects Agile Transformation and Change Management Coach in support of Digital Advisors, Function and Program Leads, and Teams. Partnered with key leaders to transform and optimize key areas and initiatives through effective leadership development, change management, and tailored Lean-Agile Engagement models that uniquely serve the stewardship and governance committees and delivery at all three levels of the Business and IT organization.

Guided the Governance and Stewardship committees to adopt Agile work management frameworks and work item tooling to realize Lean Portfolio Management and position for Agile Funding

Support establishment of an IT Enablement Capital Project Steering Committee to create engagement synergy and optimize value delivery in support of organizational transformation strategic objectives to meet future demands efficiently

Leverage PROSCI Change Management Framework to conduct an Organizational Change Management (OCM) proof of concept to establish a pilot that would iterate on creating an organizational OCM Capability

Coach Right Concept teams to leverage Agile, Lean and Design Thinking to create an engagement model that supports iterative and incremental strategic planning and tactical execution, and how to continually evolve their processes as a learning organization to foster user centric innovative designs

Coach and mentor Product Management Committee and Product Owners on Agile, Lean and Design Thinking tools and techniques leaning heavily on customized workshops for early and continuous user engagement and stakeholder partnering to realize early execution and a culture of continuous learning and improvement

Leverage cost efficient value stream model of professional Branding and Marketing to address major challenges of adoption, user empowerment, delivering the right concept and ensuring synergy across the ecosystem by leveraging organizational and competitor lessons learned to define more target internal and external campaigns

Coach teams on the benefits of modernizing the language, toolset, practices, etc., to optimize delivery by sharing past experiences and collaboratively developing their skills and development processes

Enterprise Agile Transformation Coach 08/2018 – 06/2019

Optum Health, Raleigh, NC

Coach large programs to customize agile frameworks to meet their transformation and Lean Product Delivery needs to both grow their people and optimize delivery to achieve desired agility and responsiveness.

Foster close Business and Technology leadership engagement so that everyone functions from commons goals and a single roadmap and backlog

Guide leaders to design transformation plans and empower them to implement tactical and strategy planning to execute, learn and build on these plan to be as lean as is possible in transforming and optimizing their organization and people

Worked with Product Management to catalog product lines to determine value streams for setup in JIRA and Rally. Based on independence of scope and aligned delivery teams setup the tooling to support desired implementation framework. And Coached team members on how to use the tools, create backlog items, templates to reduce overhead, map value stream to determine and optimize times to market, how to use the tool during ceremonies, how to use tooling metrics to support continuous improvement, etc.

Create a strong culture encourages Agile/Lean mindset shifts that stick by making it safe to experiment, self-organize and manage, relentless learning, seeing attempts as learning opportunities, etc.

Grow people within their new role and responsibilities to form cohesive, high performing teams and effective stakeholder engagement that are even more efficient and effective because they are the ones estimating, delivering, and interfacing directly with the business and customers

Evaluate Agile teams and collaboratively define and execute tactical and strategic goals driven coaching plans that support Product Centric delivery in a Mixed Methodology environment

Empower leadership to evaluate coaching success

As a member of the Culture Creation tiger team, leverage change management practices to meld cultural protocols with Agile principles and values to create a resilient and innovative environment

As a member of the Coaching Consistency tiger team, draft the SOP for coaches to iteratively and consistently align with the OCM journey map to leverage learning as a catalyst for managing change well, and supporting and empowering employees every step of the way

Enterprise Agile Coach 03/17 – 08/2018

Anthem BCBS Charlotte, NC

Successfully guided portfolio and program leadership through lean product delivery in a mixed methodology organization by emphasizing collaboratively defined roadmaps that balance delivery and transformation.

Help define and rollout the Large Solution Layer transformation states are the organization adopted the SAFe framework to better meet the organizational optimization goal of creating more efficient ways of delivering value.

Create transformation synergies through leadership engagement that distills the Organizational Optimization Goals and a paced strategic Rollout Plan that maintains a lean adherence to the True North of the leadership defined Organizational Optimization goals

As part of the training group, I conducted recurring JIRA training sessions and facilitated office hours that supported teams members as they became more familiar with JIRA and needed support along their journey of setting up and using the tool to meet their changing needs.

Create a strong culture encourages Agile/Lean mindset shifts that stick by making it safe to experiment, self-organize and manage, relentless learning, seeing attempts as learning opportunities, etc.

Assess program agile readiness and develop targeted individual transformation plans considerate of teams’ current state and needs to leverage technological and organizational efficiencies at a pace that harmoniously aligns with organizational strategic goals

Identify decision makers and thought leaders to collaboratively define tactical Transformation States that support continuous mixed methodology delivery utilizing User Stories as a cross SDLC tool, resource estimates, long and short term planning, and engagement and escalation plans.

Create transparency, alignment and consistency at all levels of the organization by leveraging tooling and metrics that empowers self-directed continuous improvement.

Train all levels of the organization with flexibility that cater to their immediate needs ensuring teams are heard but also move them toward material that serves the organizational strategic goals.

Create positive transformational impact to departments and functions across the organization to move toward blended T-shaped roles and work with the organization to transition to new ways of gauging performance and conducting evaluations.

Develop material necessary to coach and guide all levels of the organization and capture feedback to continuously improve enterprise agile guidance and training materials.

Mentor and guide Scrum Masters and other coaches to develop the skill set and mentality needed to be effective in the ever evolving organizational transformation context

Enterprise Agile Coach 05/16 – 03/17

Chase Manhattan Bank Wilmington, DE

Lead lines of businesses through the successful adoption of Large Scale Scrum in a mixed methodology organization while mentoring team level coaches to successfully implement the transformation plan with their teams and coaching leadership to adopt the agile mindset of continuous improvement.

Worked closely with Business Product Managers to catalog product lines to make lean and streamline delivery so that there could be shorter times to market and closer business engagement with delivery teams from ideation to acceptance testing.

Transformed the way the business engaged for initiative valuation, prioritization and execution to maximize lead times, optimize times to market and position the business for speed and flexibility to remain responsive to a dynamic market and customer needs.

Lead the coaching group on enterprise and team level coaching, organizational development, cultural change and conflict management as well as develop the leadership skills necessary to create positive transformational impact to the department and organization as a whole

Lead in agile principles and training of these principles throughout the department both onshore and offshore. As the Enterprise Agile Scrum Coach work at all levels of the department to help the department use agile as a strategic asset for business value generation which often includes impactful cultural change.

Leverage both SAFe and LeSS to help the organization and teams transition to the desired sustainment state to achieve their organizational optimization goals

Served on the tooling committee to support integration and end-to-end traceability between BluePrint and JIRA as we conducted pilots to understand what was needed as an organization to be able to have up to date forecasting and progress tracking for all releases.

Embrace servant leadership and display the behaviors that come with the key mindset shifts associated with agile methods

Reorganize the delivery process and product to support cross LOB mixed methodology delivery using resource estimates, long and short term planning, and organizational strategic goals and deadlines by providing coaching on Agile principals

Develop plans to transition team members to blended T-shaped roles and work with the organization to transition to new ways of gauging performance and conduct evaluations

Deliver training classes for all roles and transformation states along the transformation journey

Develop all material necessary to coach and guide all levels of the LOB and capture feedback to continuously improve enterprise Agile guidance and training materials

Mentor scrum masters to become coaches and coach existing Scrum teams to develop agility

Agile Coach 10/15 – 05/16

Fannie Mae Herndon, VA

Responsible for project execution processes through collaboration with the executive and technical leadership team to properly structure and train Agile engagement teams making sure requirements are clearly understood, documented, organized and queued up for consumption.

Supported Teams and Programs with SAFe implementation

Supported product management with backlog creation, valuation, prioritization and strategic planning in preparation for PI kickoff

Engaged with leadership to become familiar with Agile in general and the benefits of team level frameworks like Scrum and Kanban, and Program/Portfolio frames such as SAFe

Collaborated with leadership to define strategic goals and objectives and the near term success factors that would allow for them to lead the implementation and leverage lessons learned to further build out their roadmaps and tactical plans

Successfully coached and mentored leaders at the team, program and portfolio levels to effectively execute the responsibilities of their role

Conducted recurring JIRA training sessions and facilitated office hours that supported teams members as they became more familiar with JIRA and needed support along their journey of setting up and using the tool to meet their changing needs.

Coached teams to effectively execute sprint upon sprint and PI upon PI by doing the basics really well first and then adapting to meet their unique needs while maintaining the principles and values of Agile

Successfully matured teams through a maturity model to effectively deliver in mixed methodology enterprise emphasizing milestones, dependency management, risk management, leadership engagement, multi-team roadmap and backlog refinement, stakeholder trade-off negation meetings that leveraged a common shared goal, self-defined communication and engagement plans via working agreements, etc.

Continually worked with stakeholders to ensure everyone leveraged standard or transitional metrics to inspect and adapt in a timely manner using empirical data as opposed to anecdotal information to drive value delivery

Collaborated with leadership and teams to effectively manage change overwhelm through leadership engagement and messaging, resistance management, coaching, and reinforcement

Agile Coach – Scrum Master 08/14 – 09/15

The College Board Herndon, VA

Uses Agile subject matter expertise to coach new and existing teams on Agile processes, and influence leadership and associates on the strategic and cultural changes required to shift from a traditional to an Agile methodology and mindset.

Coached teams to effectively execute sprint upon sprint by doing the basics really well first and then adapting to meet their unique needs while maintaining the principles and values of Agile

Collaborated with leadership and teams to effectively manage change overwhelm through leadership engagement and messaging, resistance management, coaching, and reinforcement

Coached team members on how to use the tools, create backlog items, templates to reduce overhead, map value stream to determine and optimize times to market, how to use the tool during ceremonies, how to use tooling metrics to support continuous improvement, etc.

Agile Coach – Agile Project Manager 12/13 – 05/14

Capital One McLean, VA

Serving as an Agile coach for teams adopting the Scaled Agile Framework (SAFe) as they implement the International Wires Transfer and Banking - Home Loan Integration projects.

Supported Teams and Programs with SAFe implementation

Supported product management with backlog creation, valuation, prioritization and strategic planning in preparation for PI kickoff

Engaged with leadership to become familiar with Agile in general and the benefits of team level frameworks like Scrum and Kanban, and Program/Portfolio frames such as SAFe

Successfully coached and mentored leaders at the team, program and portfolio levels to effectively execute the responsibilities of their role

Collaborated with leadership and teams to effectively manage change overwhelm through leadership engagement and messaging, resistance management, coaching, and reinforcement

Agile Coach – Delivery Manager

Endgame Clarendon, VA 10 – 12/13

Serving as the Agile Evangelist and internal coach for IT, implementing an agile, iterative approach to software development, which is being adopted by development teams within the organization. Provide orientation sessions, workshops, and direct execution support for agile teams across the organization.

Coached Program Management to have a more holistic view into delivery using JIRA. This allowed for prioritization from a single roadmap and backlog with the right stakeholders engaged early and often, a more complete understanding of the business need and customer feedback cross impacts, and less conflict and context switching for delivery teams.

Coached team members on how to use JIRA; create backlog items; templates to reduce overhead; conduct release planning using strategic roadmaps and tactical program boards and storyboards; how to use JIRA during Sprint, Kanban and Scrum of Scrums ceremonies; how to use JIRA metrics to support continuous improvement, etc.

I conducted recurring JIRA training sessions and facilitated office hours that supported teams members as they became more familiar with JIRA and needed support along their journey of setting up and using the tool to meet their changing needs.

Worked with the UX/UI team on to use JIRA as a tool for effective communication as we worked our way through the Lean UX process of creating assets for individual stories within the context of the entire known release as JIRA was used as the company’s Systems of Record (SOR). This also included development of a working agreement with the teams so that everyone had what they needed in a timely manner.

Agile Coach - Scrum Master

HealthTronics Livingston, NJ 06 – 08/13

Served as an Agile Coach - Scrum Master, along side other coaches to provide orientation sessions, workshops, and direct execution support for agile teams across the organization.

Project Manager – Scrum Master – Release Manager

K12 Inc., Herndon, VA 12/12 – 04/13

Served in any capacity that ensures project objectives are achieved and delivered on time, at/under budget and within scope. Mentor the teams to become high-performance self-organizing teams. And partner with cross-functional teams to deliver quality releases that support stakeholders throughout the school year.

Mentored team members on how to use JIRA; create backlog items; templates to reduce overhead; conduct release planning using strategic roadmaps and tactical program boards and storyboards; how to use JIRA during Sprint, Kanban and Scrum of Scrums ceremonies; how to use JIRA metrics to support continuous improvement, etc.

Worked with the teams to use JIRA to refine stories and features using a test first approach leveraging TDD and BDD. This then allowed for a more lean delivery and timely automation as we build out our Continuous Integration and Continuous Delivery pipeline.

Scrum Master

Hobsons Inc., Clarendon, VA 05/12 – 12/12

Serve as the voice of the team to plan and ensure project objectives are achieved and that projects are delivered on time, at/under budget and within scope. Facilitate and develop the team to become high-performance self-organizing teams.

Project Manager – Scrum Master

Defense Health Services System (DHSS), Falls Church, VA 02/10 – 05/12

Data Operations Project Manager for DHSS Program Office (PO) Data Products, Quality, and Access supports all PO applications, data sharing agreements and interfaces, and security of PHI/PII.

Managed the data warehouse to support ongoing operations of providing data feeds to organizations such as the CDC, NIH, and other research organizations, manage a legacy platform sunset and pilot build out of Informatica for both MDM and DQ, and over time enhance the the data warehouse and it's integration with all of the organization's downstream applications

Facilitated the data warehouse steering committee of data scientists, functional SMEs, technical SMEs and government sponsors to create a MDM strategy and used agile to iteratively build out and implement the plan

Worked with the same steering committee and downstream application project teams to conduct valuation and prioritization of enhancements to

Contact this candidate