Senior Test Engineer

Nick Hein

Littleton, CO *****

720-***-**** ********@*******.***

linkedin.com/in/nick-hein-co

Professional Profile

Senior Test Engineer with over 15 years of experience in the gaming industry. Analytical and methodical testing skills as well as hardware troubleshooting. Excellent communicator with strong presentation and technical writing skills. Trainer, coach, and mentor. Adept at Microsoft Excel, Word and PowerPoint. Familiarity with Python, XML, JSON, APIs, SQL, C++, Windows Script Host and HTML as well as DOS and Linux. Experience with Jira and Adobe Photoshop. Familiarity with ISO/IEC 17025, 17020, and 17065 standards. Work Experience

Gaming Laboratories International – Wheat Ridge, CO 1998 – 2020 Senior Engineer, 2004 – 2020

Served as hands-on manager of test group to verify regulatory compliance of slot machine and accounting software throughout all stages of the test process and coordinated with accounting, compliance and quality assurance departments towards final product certification. Directed allocation of resources and prioritized all workloads.

Created a comprehensive, intranet resource for various bill acceptor and ticket printer firmware/hardware types to standardize the overall testing process and certification content

Established testing scripts and processes for main and personality software for table game systems

Managed test queue for Class III slot main and personality software for multiple manufacturers

Reviewed all testing documentation and certification final drafts Test Engineer Level 3, 2001 – 2004

Assumed additional responsibilities by developing test scripts for multiple manufacturer implementations of Class II gaming and onboarded manufacturers for the Washington state jurisdiction.

Performed in-person product presentations for the Colorado Department of Gaming

Trained employees on test procedures

Test Engineer Level 2, 2000 – 2001

Promoted to higher level of responsibility to provide technical consultation for improving manufacturers’ products.

Performed on-site testing to verify compliance of accounting system operation Test Engineer Level 1, 1998 – 2000

Tested main and personality program submissions for multiple manufacturers

Provided tech support to regulators, casino staff, and remote offices Education

Bachelor of Science – General Engineering with an Electrical Specialty – Colorado School of Mines Certification (in progress) – Python for Everybody Coursera Specialization – University of Michigan Volunteer & Community Involvement

Play keyboards for Sunday services at church

Led a marketing group to help promote and build attendance at private school

Created and maintained web content to drive SEO, consistency, and branding for the school

Managed the school’s Facebook page, and created engaging posts and ad campaigns including custom graphics to promote school events and activities

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