Managing Director - Global IT Services

Scott Gammer

Ridgewood, NJ ***** 201-***-****

********@*******.*** www.linkedin.com/in/scottgammer/http://www.linkedin.com/in/firstlastname

Global IT Operations Executive

Drive Collaborative Leadership Focused on Improving Key Performance

Indicators and Strengthening Security Posture

Customer-centric leader with comprehensive background in Global IT Operations and Engineering in Luxury Retail, Financial, Insurance, Media, Consulting, and Audit industries. Reputation for creating team cohesiveness, and applying motivational skills in driving results that consistently surpass client expectations. Self-directed innovative thinker recognized for pursuing new challenges, attention to detail, follow up and follow through, excellent communication skills, and a business leader focused on multiplying corporate and client returns. Areas of expertise include:

Leadership / Management Global IT Operations and Engineering Security Risk Management Mentoring

Budgeting Contract Negotiations Team Building Talent Recognition Strategy and Process

Project Management Continuous Improvement

Professional Experience

Stagwell Technologies (The Stagwell Group), New York, NY 2019 - Present

Managing Director - Global IT Services

Lead strategic direction for staff of 19 in-house technology professionals, as a Managed Service Provider for 14 companies in the Marketing and Advertising industry. Overseeing Global IT Operations, Infrastructure Architecture and Engineering, Application Support, Information Technology Governance, Data Center Operations, Security and Risk Management, Project Management, IT Vendor and Invoice Management. for all companies within the Stagwell Portfolio and client companies. Manage a $10M P&L spanning all IT services.

Converted regionalized IT support and Engineering across North America, EMEA and APAC into a global and scalable 24x7 model increasing productivity by 20% and realizing an annual savings of $200K annually.

Assumed additional responsibility of Global Application Support functions managing developed SaaS platforms and company specific application for all Stagwell Tech clients. Projected revenue growth of $500K annually.

Built organization to support security compliance platforms for Stagwell portfolio companies in support of their clients. Compliance in the areas of ISO 27001, HIPAA, and general security audits.

Built Governance Team and ITSM platform utilizing ITIL framework. Instituted basic Incident SLAs with a roadmap to expand upon our client commitments.

Monthly metrics and CRM reporting developed and presented to CEO and COO of each client company.

Increased bottom line margin for BAU by 15% and Infrastructure projects by 110% from 2019.

TAPESTRY, INC. (Coach, Kate Spade, Stuart Weitzman), Carlstadt, NJ 2015 - 2019

Senior Director – Head of Global IT Operations

Led strategic direction for staff of 20 in-house technology professionals, and 135 outsourced FTEs through Managed Service Provider for $6B modern luxury retail company, reporting to the Senior Vice President Global Tech Services. Oversaw Global IT Operations for corporate and retail production support, Information Technology Governance, Data Center Operations, Security and Vulnerability Management, IT Vendor and Invoice Management, and Large Project Governance.

Converted Global Corporate Infrastructure and End User Support (Service Desk for multi-language support) from in-house to managed services model, yielding $2M annual run-rate savings impact.

In recognition for above-noted successful conversion, assumed additional responsibility of Global Retail Service Desk Support and Level 2 functions for all Tapestry brands, saving $750K yearly.

Spearheaded Global IT support acquisition of Kate Spade into Tapestry model, achieving on-schedule, under-budget, and issue-free completion, realizing $1.2M savings annually.

Instituted new Security and Vulnerability Management processes, focusing on risk instead of compliance, resulting in low and moderate findings in latest external audits for SOX, PCI, and penetration tests.

Built Governance Team from ground up with ITIL methodology, helping oversee all support teams, vendors, and MSPs, reducing major issues in production caused by changes, and remediating countless issues which could have caused revenue loss and / or customer dissatisfaction. Monthly stewardship reports presented to CIO, SVP, Board.

Spearheaded continual support structure improvement, leading to consistent SLA and KPI success rates averaging 98%, and 88% positive customer satisfaction feedback on average month-over-month for prior 3 years.

Directed all strategic and tactical applications for compliance and general audits, attaining scores of ‘Exceeds’ for 2 independent reviews of Managed Service Provider.

Served as Executive Steering Committee member for Data Center Transformation effort, moving all applications to AWS cloud or Colocation, and driven to institute monitoring tools solutions.

PSEG, Newark, NJ 2014 - 2015

Delivery Manager - Enterprise Infrastructure Projects

Headed Engineering and Project Management Teams that consisted of 6 engineers and 10 project managers responsible for enterprise business application project delivery with combined $80M CapEx / OpEx budget.

Instituted customer self-help password management system, yielding 35% service-call reduction.

Implemented Oracle Identity Management on time and within budget, enhancing security posture of all utility functions within PSEG.

Engineered and implemented complete storage and backup solution, achieving $3.2M savings, lowering per unit cost below partnering utility industry peers.

BARNES & NOBLE COLLEGE, Basking Ridge, NJ 2012 - 2014

Head of Infrastructure Operations and Data Center Management

Directed National Operations Team of in house people responsible for all Retail Systems and Store Support that included POS, credit card payment, and accounting and financial reporting and reconciliation. Directed on-premises and colocation Production and Disaster Recovery Data Centers throughout US.

Re-engineered all monitoring and alerting systems, reporting real time on production, development, and QA systems, providing increased awareness for physical infrastructure and eCommerce web platform.

Devised new workflow and redesigned critical Barnes & Noble, Inc. retail BookMaster application, creating enhancements, including new polling process, PLU updates, fulfillment and replenishment, proper sales reporting, and encryption for PCI compliance, improving data accuracy which lowered costs and increased customer satisfaction.

Designed new model for DevOps deployment utilizing Microsoft Azure platform with show-back/chargeback budgeting.

Created new Colocation Data Center, migrating all Production systems from New Jersey to Atlanta, Georgia, leading site and vendor selection through RFPs, contract negotiations, and migration strategy, yielding $130K annually through renegotiated contract.

Formulated active DR for mission critical POS / Web CC Authorization, polling, and sales audit systems.

NEW YORK DAILY NEWS, LLP, Jersey City, NJ 2009 - 2012

Director - Infrastructure Services

Managed Infrastructure Operations Team that consisted of 10 engineers and 6 service desk analysts responsible for infrastructure and applications to ensure readiness of daily printed newspaper for publication, and website availability. Led all Data Centers operations across enterprise.

Restructured NOC Operations, establishing 24/7 monitoring across New York, New Jersey, and DR Data Centers.

Instituted detecting and alerting systems, generating real-time reports on all systems.

Developed Emergency Response Procedures, governed by ITIL Foundation best practices.

Architected and built new home office in New York, including Data Center, NOC, and user seating, encompassing cable plant, MDF / IDFs, CRACs, UPSs, PDUs, and Generators.

Created private cloud environment at Tier 2 Colocation facility, serving as DR site for critical applications and website.

Additional Relevant Experience

AUTOMATIC DATA PROCESSING, Florham Park, NJ

Senior Director, Systems Engineering and Data Center Operations

ARTHUR ANDERSEN, LLP, New York, NY

Senior Director, Northeast Region

NEW YORK LIFE INSURANCE COMPANY, New York, NY

Director, Systems

Education

Bachelor of Arts (BA), Computer Science, Herbert H. Lehman College, Bronx, NY

Professional Development

Mastery Executive Leadership Program, Dorrier Underwood, New York, NY, 2018

ITIL V3 Service Management Training, Global Knowledge, New York, NY, 2014

COBIT for SOX Compliance Training, PC Age, Parsippany, NJ

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