Front Office Engineer

SAHIL BHATNAGAR

**** **********, **** **********, ** 48322 ********@***.*** 512-***-**** www.linkedin.com/in/sahil-bhatnagar

OBJECTIVE:

•Currently a senior studying Hospitality Business at Michigan State University as a diligent individual with a passion for Revenue Management and Real Estate Investment, seeking a full-time position.

EDUCATION:

•Michigan State University (August 2016 – December 2020):

Bachelor of Arts, Major in Hospitality Business

EXTRA CURRICULARS & SKILLS:

•Director of Technology: Destination Auction, Director of Events: Spartan Beverage Society (SBS) & Member of American Hotel and Lodging Association (AHLA) & Real Estate Investment Club (REIC).

• Proficient with Excel, Access, Python, Matlab, Data Entry and natively fluent in Hindi.

EXPERIENCE:

Springhill Suites by Marriott East Lansing, MI -- Front Desk Agent (September 2019 – September 2020):

•Implemented Marriott etiquette guidelines (COVID-19 updated) as first point of contact during a guests’ stay.

•Ensured hotel updates are up to date with Quore abiding by United Hospitality Management standards.

•Recruited guests into Marriott’s Bonvoy program, winning consecutive monthly enrollment competitions

•Processed all guest check-ins by confirming reservations, assigning room, and issuing room keys.

Upkey -- Global Leadership and Entrepreneurship Intern (May 2020 – July 2020):

Upkey is a Chicago e-learning based organization that is providing a Global Leadership and Entrepreneurship program for those students whose summer internships were rescinded(Highgate) due to COVID-19.

•Participated in group collaborations in various business strategy projects to build towards our capstone,

•Worked in excel to develop solutions for case studies, using experience gained from real estate classes.

•Focused the final 2 weeks on our capstone project in which we implemented ideas to benefit Upkeys’ market growth and future internship programs.

Courtyard & Towneplace Suites by Marriot Novi -- Hotel Operations Intern (May 2019 – Aug 2019):

•Gained valuable experience shadowing my Hotel Operations Manager, Chief Engineer, GCPM and front office department, while also working as bistro cook and houseman.

•Assisted the OM in purchasing hotel necessities based on my feedback from the various departments.

•Completed tasks by utilizing and learning systems, tools, equipment and software that applied.

Target – Seasonal Sales Team Member (September 2018- January 2019):

•Provided outstanding customer service by greeting & acknowledging customers, and acknowledging their needs during frequent store roundups, making sure the store is always looking its best.

•Verified the price of products looking out for discrepancies and answered related questions to these products.

•Acted as a floating team member and helped departments based on demand and need.

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