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Customer Service Representative

Location:
Cagayan de Oro, Philippines
Salary:
10,000.00
Posted:
November 15, 2020

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Resume:

PROFESSIONAL SUMMARY

I am completely dedicated Nursing Professional and a Pharmacy Assistant routinely preparing medications, filling prescriptions and answering customer’s questions regarding dosages and possible drug interactions. Thrive on challenges while working flexible schedules. Devoted to ensuring customer’s safety by double checking prescriptions and providing customers with literature regarding precautions they take.

SKILLS

●Familiar with proper procedures regarding the safe storage of medications.

●Proficient with data entry, including the use of MS Excel and MS Word applications.

●Comprehensive knowledge of customers handling procedures.

●Sound understanding of packaging, labeling and payment processing.

●Expert customer service skills.

●Ability to work flexible shifts.

●Ability to adjust in different types of people

●Good listening skills.

WORK EXPERIENCE

May 2011 to September 2015 Mercury Drug Corporation, Iligan City, Pharmacy Assistant

●Interacted with vendors on a regular basis to maintain adequate supplies required to mix drugs.

●Remained courteous while interacting with customers and responding to various issues.

●Determined if there were generic versions of name-brand drugs when asked by the customers.

●Recommended over-the-counter drugs to customers as warranted.

●Monitored the expiration dates of the medications on hand.

●Assisted customers with finding stocks and other enquiries in person and via telephone.

●Processed Customer sales.

●Advised customers on the selection of medication brands, medical equipment or healthcare supplies.

EDUCATION

Tertiary Education

●Adventist Medical Center College - Iligan, Inc., formerly the Mindanao Sanitarium and Hospital College, Tibanga, Iligan City. Bachelor of Science in Nursing, March 2010.

Secondary Education

●Iligan City East High School Sta. Filomena, Iligan City, Year 2002-2006

Primary Education

●Northeast I-A Central School Sta. Filomena, Iligan City, Year 1996-2002

REFERENCE:

Mary Jane Taruc ; Brgy. Secretary

+639-***-***-***

Mayla Pagaling ; Store Supervisor

Chowking, Iligan City

+639-***-***-***

Bernadith Daet Arena

Purok Talisay Sta. Filomena, Iligan City

Lanao Del Norte 9200

+639-***-***-***

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