Store Manager Lean Six

Chiamaka N. Uzoho

Essex, MD ***** 301-***-**** **************@*****.***

Education

Towson University - Towson, MD May 2020

Bachelor of Science, Healthcare Management

Minor: Business Administration

Track: Long Term Care

Prince George’s Community College – Largo, MD December 2017

Associate of Science, Business Administration

Honors College

Academic Achievement

Johns Hopkins University May 2020

COVID-19 Contact tracing certified

Management and Strategy Online Institute May 2019

Lean six sigma white belt certified

Leadership Experience January 2017- December 2017

Vice President of events

National Society of Collegiate Scholars - Prince Georges County Chapter

Managed chapter’s goals and objectives

Organized five successful induction ceremonies for over one hundred members

Kept an organized and detailed account of the chapter’s activities.

Work Experience

Business Analyst May 2020 - Present

TEKsystems – Hanover, MD

Managing total accounts receivable with an aging more than $3.5 million

Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts

Managing customer accounts, including but not limited to invoicing, po tracking, account resolution and working with client to resolve outstanding issues.

Responsible for gathering the necessary data to assist Management with account specific decisions

Auditing accounts to ensure accurate billing and client specific information

Clinical Operations Intern

Mercy Medical Center - Baltimore, MD January 2020 – May 2020

Recruiting and conducting new hire interviews/orientations

Managing essential relationships and acting as a liaison between patients and the hospital

Answering high volume phone calls and directing other calls to appropriate department

Reading patient’s chart and providing service support to patients

Inputting telephone encounters and making appointments using EPIC

Store Manager January 2019 – January 2020

CVS Pharmacy – Towson, MD

Interpreting internal policies and guidelines using my professional judgement

Made decisions that encourage customer loyalty, and trust

Supervised team members

Created bi-weekly associate’s schedules

Kept accurate payroll records

Volunteer Experience

Student Volunteer October 2018

Bright View Assisted Living - Towson, MD

Assisted residents in filling out satisfaction data for the facility

Kept residents’ company by engaging in social activities

Assisted in administrative work

Technical Skills

Proficient in Microsoft Office

Excel Pivot table

Proficient in Mac OS X and Windows

Experience with EPIC

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