Administrative Service Manager

GLORIA CASTILLO

E-mail: ***************@*****.*** •954-***-**** • Coral Springs, Fl. 33067

ADMINISTRATIVE

Meticulous and accurate professional, with a high level of confidentiality, organized, strong attention to detail, diligent, hardworking, and knowledgeable of all office functions. PROFESSIONAL EXPERIENCE

Universal Languages Services • Sunrise – Florida – USA • September 17, 2012 – Current One of the most recognized companies of interpretation and translation services in the state of Florida and beyond.

• Providing administrative support directly to the President and Vice-President.

• Managing Accounts Receivables in File Maker and QuickBooks posting customer payments by recording cash, checks, credit card, funds transfer transactions, and preparation of daily bank deposits.

• Calculating finances charge.

• Summarizing accounts receivables by maintaining update customer accounts.

• Generating and printing monthly statements – QuickBooks – Excel.

• Balancing contractors accounts in File Maker vs. QuickBooks

• Creating and calculating sales reports, commissions reports using Excel.

• Protecting the organization's value by keeping information confidential. (credit cards information)

• Researching & Analysis account receivables and interpreters accounts.

• Collecting on accounts by sending bill reminders to customers by e-mail, fax, or mail.

• Managing contractors payments - direct deposit using Intuit. BJ’S • Parkland – Florida – USA • October 10, 2011 – September 15, 2012 Wholesale Club– Retail store first introduced the warehouse club concept to the Northeastern U.S. A.

• Provided good services to the customers, resolving the customer complaints if there are any.

• Ensured that adequate amount of cash is available at every cash register.

• Processed multiple cash/credit cards/checks transactions daily resulting in a balanced drawer.

• Placed purchase orders following company procedures.

• Filled vendor records in accordance with company policy.

• Assisted Clothing Department which included stocking shelves or racks, mark price tags and prepare everything for inventory.

Telares Sucre, C.A. • Caracas – Venezuela • March 27, 1989 – December 17, 2004 A textile company dedicated to the manufacture and distribution of hammocks, blankets, bedspread fabrics in general.

• Provided directly administrative support to the President, Vice-President, and Administrative manager and served as a primary point of contact between management, sales team, personnel, clients and vendors.

• Managed and prepared invoices, accounts receivables, keep track of overdue accounts, purchase orders, performed customer data entry in computer system. Tracked the delivered merchandise.

• Created spreadsheets using excel: expenses report, sales report, billing accounts, statistics of sellers, and commissions for sales.

• Responsible for calculating the monthly and quarterly payments of the company as commissions for sales, payments to the transport’s companies, payment to the suppliers and other obligations of it.

• Responsible for making the payroll of the company, as well as the benefits and everything that involves a payroll. Maintained weekly attendance and annual vacation record on 80 employees.

• Calculated and coordinated the payment of benefits and vacations of all workers of the company. Education: Bachelor in Accounting - San Martin De Porres University - 1985, Lima – Peru. Others skills: Microsoft Office Word • Excel • Fax • Scanning • Internet • Fluent in Spanish • Data Entry • QuickBooks • General Math Skills • Analyzing Information •

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