Program Manager, Communications Manager, Creative Writer/Editor

TAIRA ANDERSON (SHE/HER)

PROGRAM MANAGER COMMUNICATIONS MANAGER EDUCATOR

SUMMARY

Experienced program manager and communications manager with over five years of experience implementing program objectives and communicating internally and externally through various channels and platforms. Possesses a passion for lifelong learning, storytelling, and the betterment of local communities.

SKILLS

Optimistic professional, creative writer/editor, with sincere commitment to issues of equity, inclusion and diversity. Experience building customer and client relationships through outreach and communication, track record of exceeding program goals, approaches challenges with curiosity, familiarity with Microsoft Office Suite, SharePoint, PowerPoint, Word, Outlook, Google Analytics, Salesforce, MailChimp, SurveyMonkey, Canva, WordPress, Airtable.

EXPERIENCE

ROSTERS PROGRAM MANAGER • MRSC • MARCH 2015 - PRESENT

Manages all administrative, legal, outreach, and strategic planning needs of the program

Manages accounts, relationships, and communications with over 6,000 diverse business clients and over 600 public agency clients

Interfaces with internal and external stakeholders to listen, educate, seek feedback and communicate value of the SaaS service through workshops, trainings, and focus groups

Supports customer success and drives program growth and adoption through concise CX writing, instructional webinars and content, and personalized customer service experiences

Writes, designs, and launches drip and manual email campaigns, and basic e-newsletters, satisfaction surveys, etc. using A/B testing, and relevant metrics to measure success and inform strategy

Manages social media channels and social media messaging

Establishes meaningful KPIs to measure success areas and growth opportunity areas related to targeted and strategic marketing and outreach efforts

Public speaking responsibilities include on-site training, live webinars, small workshops, presentations to the board, panel and round table discussions

Attends conferences, trade shows, etc. to network, evangelize

Responsible for bringing in 10% of the organization’s revenue

Drives membership and revenue growth year over year

Oversees off-site team of developers and manages UX/UI redesign projects, and other product improvements

Occasionally collaborates with internal or contracted graphic designers and other vendors

Cross-team collaboration with finance, legal, policy, and tech teams

Has acted as a catalyst for change in making the organization's hiring process more equitable, in advocating for issues of equity and inclusivity, and making webinars more accessible to diverse audiences

ADMINISTRATIVE ASSISTANT • MRSC • JULY 2014 – MARCH 2015

Provided office calendar management and coordination for all staff

General office support such as answering and routing phone calls and emails, office supply inventory management, and office environment maintenance

Provided administrative support for Executive Director and Board of Directors

Assisted with the editing of publications such as the Handbook for New Mayors and presentations such as MRSC Rosters webinars

Assisted with contract and payment processing

Arranged meetings and appointments

Drafted and edited letters, memos and emails

Managed relationships with various vendors

Recorded and distributed meeting minutes

CUSTOMER SERVICE SPECIALIST AND MENTOR • NORDSTROM DIRECT • AUGUST 2013 – JULY 2014

Fielded high volume of calls while offering exceptional customer service

Exercised strong ability to multi-task while still delivering excellent work

Worked collaboratively on a team to share insights, information, and trends

Adapted to new user interfaces and database technology readily

Treated customer needs with kindness, empathy and understanding

Identified customer needs and processed customer feedback appropriately

Assisted in the training and coaching of new hires as an official mentor

WRITING INSTRUCTOR • BOWLING GREEN STATE UNIVERSITY • AUGUST 2011 – MAY 2013

Taught introduction to fiction writing and academic writing to classes of 25-30 students

Delivered meaningful instruction and feedback to diverse audiences

Crafted a teaching philosophy, syllabi, and assignments

Created original lesson plans and presentations

Facilitated authentic conversations, creating a space for students wherein students could bring their whole selves to the classroom

Employed confidentiality, respect, and empathy when working with students in both classroom and one-on-one settings

Exercised a commitment to continued professional and scholarly development

EDUCATION

MARKETING MANAGEMENT CERTIFICATE • JUNE 2018 • UNIVERSITY OF WASHINGTON CONTINUING EDUCATION

MASTER OF FINE ARTS IN CREATIVE WRITING/FICTION WRITING • MAY 2013 • BOWLING GREEN STATE UNIVERSITY

BACHELOR OF ARTS IN STUDIO ART • MAY 2008 • WESTERN WASHINGTON UNIVERSITY

VOLUNTEER EXPERIENCE OR LEADERSHIP

AGENT OF CHANGE COHORT: EXAMINING THE ANIT-RACISM JOURNEY • SEPTEMBER 2020 – NOVEMBER 2020 • SEATTLE WORKS

ADULT TUTOR • JANUARY 2020 - PRESENT • SEATTLE PUBLIC LIBRARY, BROADVIEW BRANCH

FICTION EDITOR/EDITOR IN CHIEF • JUNE 2013 – MARCH 2020 • ISTHMUS LITERARY REVIEW

Other volunteer experience includes Hugo House event support, United Way Emerging Leaders (past), Rainier Valley Food Bank (past), BFI Seattle Mentor/Tutor (past), Kirkland Arts Center gallery attendant (past), Western Washington Art Gallery art installation and gallery attendant (past)

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