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Desktop Support Engineer

Location:
Ta'if, Makkah, Saudi Arabia
Posted:
November 15, 2020

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Resume:

R ESUME

NAME:MOHD KHAJA WASEEM UDDIN

EMAIL ID: adhup9@r.postjobfree.com

Iqama transferable KSA

KSA Valid Driving license Mobile: +966*********

CARRER OBJECTIVE:

To render my service to an organization as a professional and to be a part of its team where I can utilize my skills, knowledge and abilities to the best of the company’s growth and also my personal growth which would add to my portfolio of work experience.

TECHNICAL QUALIFICATION:

Cisco certified Network Associate (CCNA) Cisco ID: CSCO13323665 certified in 2018

Microsoft certified solution expert (MCSE) Microsoft ID : MS0618309203 certified in 2018

Completed Cisco Certified Network Associate (CCNA) Routing & Switching course from zoom technologies.

MCSE, LINUX/UNIX, PC Hardware & Networking engineer course from zoom technologies.

PGDCA Course from NIT Computer Education (REGD. No: 571 A) Govt. Regd. Organization.

Multimedia Course from NIT Computer Education (REGD. No: 571 A) Govt. Regd. Organization.

.

EDUCATIONAL QUALIFICATIONS:

Academic

Qualification

University/Board

College

Year of Completion

B.Tech

(CSE)

JNTUH

Brilliant Institute of

Engineering

Technology

2015

Intermediate

(MPC)

Board of Intermediate

Education, Hyderabad

VidyaDayiniJunior

College

2011

Secondary school

certificate

Board of Secondary

Education.

Afroze High School 2008

WORKING EXPERIENCE:

System/Network Engineer: Ebttikar Technology, Project of Ministry of Education Al-makhwah, Saudi Arabia . Duration: (20

th

oct 2019 to till date)

Network Engineer: Jersey computer & communication services, Project of Ministry of Education AL-makhwah, Saudi Arabia.

Duration: (oct 2018 to oct 2019)

Website: www.jccs.com.sa

Roles &Responsibilities:

Project of Ministry of Education – Saudi Arabia

Responsible for total network in company which has 10 ministry buildings and over 120 schools in city.

Responsible for visiting schools and setting up lab pc & with domain in windows server 2012.

Maintenance in Computer hardware issues in schools and in Ministry buildings.

Responsible for maintaining server 2012 in ministry buildings with any related issues.

Responsible for maintaining all network devices switches, router and ASA firewall.

Responsible for creating network points with all cabling and any layer 1 related issues.

Providing desktop support to the company all kinds of issues like printers, emails, drivers etc.

Responsible for configuring wireless environment like Unify access point, Linksys access points and Eugenius etc.

daily checking ticketing tools for HP service desk manger upload ticket and issue resolve close screenshot it.

.MIkrotik ccr1036-12-4s-EM outer,configuration,firewall rule,NAT rule, mangle rule,DHCP server, proxy filter, cache content,routes, hotspot, radius server NPS policy link to MIkrotik

Configuring Cisco routers 7600, 3900, 3800, 2800, 1900, 1800 etc.

Configuring Cisco Switches catalyst switches 4500, 3700, 3500 & 2900 etc.

Configuring Cisco Firewall ASA 5520 with GUI and with ASDM.

Configuring Fortigate Firewall 50e.MIkrotik ccr1036-12-4s-EM

Having knowledge on Configuring Sonic wall firewall.

Configuring Cisco IP phones.

Installation, Maintenance and Troubleshooting for Client OS like Windows XP and Windows 7, Windows 8

& Windows 10.

Solving/troubleshooting problem through remote desktop software for the client.

First Level helps desk technical support and troubleshooting on IT network.

Troubleshooting the Regular Hardware and Network Problems.

Installing and updating anti viruses at regular intervals.

Installation, Troubleshooting and Configuration of Network Printers.

Configuring Wireless Environment Unify wireless Access points.

Installation/configuration of DVR/NVR for CCTV camera.

Installation, troubleshooting and hardware maintenance etc. Worked as IT Engineer (24th April 2017 to 30th sept 2018) Trusted Middle East Company, Sofab

Airport egpt safety & security system

P.O box 805, Jeddah 21421, Saudi Arabia.

Roles &Responsibilities:

Project Name: Security Systems ‘CCTV ‘The Ritz Carlton Hotel Riyadh.

During 1 year project 680 camera’s installation & setup.

All ip camera’s brand name ACTi and veracity Ethernet Extender for POE.

All cable length 90mtr (295') per cable segment between OUTREACH long span device poe extender.

Network switches 2960 s-series, 4506-E Aggregation switch configuration,

Network switch configureEtherchannel,NAT,STP-topology,VTP,vlans,trunking,loadbalancing,interfaceport- channel,power-inline consumption, ip routing also managing etc.

Configuration 680 all camera’s assigning the ip address different vlans and adding the camer’s in cms software.

Analyzing the status of systems in a LAN and communicating with each other from a single system. And also the clients from the server.

Cable testing and fluke report.

Central Management Software (CMS) ACTI software surveillance to manage user configure groups of connections.

To control security system ‘ACTI CMS’ software to access dedicated Content Management Software.

ACS door access control management cms software based on SQL proxy server SBS configuration. Which is windows Server 2008 r2 setup etc?

Door access control camera digital input,digital output set configure 70 cameras,managing with cms through ROI,DO setting etc.

680 all IP Camera’s storage for 3 month backup Nvr setup installation.

NAS storage configuration (‘aɪskʌzi’) iSCSI NAS storage the iSCSI protocol.

Ensured high availability of LAN environment using Network and Server monitoring tools.

Installation, troubleshooting and hardware maintenance etc. Desktop support Engineer (1ST -Dec -2016 to 31 -April-2017) kanarunited.co

Elsyee Printemps .6th Floor Palestine Street

P.O.Box : 114004 JED 21381 KSA

Roles &Responsibilities:

Project Name : kouf.co webiste, development

wordpress creating website uploading the

products and editing site development process

managing.

Provided first-level telephone support for hardware and software installation issues for 20+ users.

Achieved 90% problem resolution rate of all inbound client calls within 15 minutes, best in group.

Assisted internal and remote clients with issues involving system navigation, Active Directory account administration,

Network huawei AR2200ES and switch S3700-28TP-EI-AC,configuration STP,NAT,ip routing,trunking etc

Installed and maintained desktops, A/V equipment, printers, mobile tools, and Cisco IP phone system.

Experienced with IBM, Compaq, HP, Dell, Lexmark, Canon, and compatible computers, printers, and peripherals

Asset Management and inventory control.

Communicated with lawyers and ISP's, Internet sites, and the media to provide customers with a safe internet experience

Establishing and maintaining IPSec VPN for Jeddah TV (MAR & OMG) connections with STC router.

Supporting Clients through Screen Sharing (Remote Desktop, team-viewer), E-Mails and Telephonic conversations

I have ability to achieve goals efficiently while maintaining a customer-oriented focus. Desktop support engineer (1 Year Experience)

CALIBER INFOSOLUTION (1-Oct 2015 to 25-Sep 2016)

Worked as System support in Taj Falaknuma palace (IHCL) Indian Hotels Company Limited through (CALIBER INFOSOLUTION)

Call Raised by the user in CCM .NET which is a TCS Application with the help of that resolving the issue of the user.

Such as password reset,Outlook, Printer problem, System getting hang, Converting the file from word to PDF

,vice versa .

Configuring MS-Outlook and IP Address in the system.

Daily Checking the interface in Amadeus Application, Infogensis, Respak, Wire data and Telesoft.

In Wire data Daily need to check weather six file are getting uploaded or not in server

Infogensis is the application for the user to check the guest details in the hotel.

Respak is the application for the user to reserve a reservation for the guest.

Telesoft is the application to check weather calls line are getting through.

Taking the Daily backup of Infogensis, Amadeus, Respack, Telesoft and Wire data Application from the server.

Troubleshooting the system like SMPS, RAM, and Motherboard etc. IT Support Engineer (2 Years’ Experience)

Expert Solution Services (22-Aug 2013 to 25-Aug 2015) Company site location Worked as System IT Support Engineer will provide site based desktop services to key/critical clients. Day to day duties will primarily be assigned by the service desk/service management function in response to end user requests and incidents Roles &Responsibilities:

Installation, configure Microsoft Windows 98, 2000, XP Professional, windows Vista, windows 7 Windows 8,Windows10.

Installation, configure Microsoft Windows Server 2000,2003& 2008, 2012.

Resolved issues on workstations and LAN, including IP resolution, cabling, and peripheral malfunctions.

Installed, configured scanners, modems, tape backups, printers, & other devices.

Installed and configured computer workstations and laptops

Installed and configured Microsoft Outlook & Outlook Express,

Installing MICROS Windows 2003 based and proprietary POS (Point-of-Sale) systems

micros NetCC (Network Cluster Controller).

Configured wireless Router (Netgear,linksys,D-link,ADSL ).

Provided support to over 500 internal & external clients, in an office environment.

Installing and configuring Active Directory and DNS, DHCP server.

Implemented use of Ghost software for data backup. .

Network administration for the head office and all the out lets

Designed & implemented Networking

Ensured high availability of LAN environment using Network and Server monitoring tools and software.

Installation, troubleshooting and hardware maintenance

Troubleshooting the system like SMPS, RAM, and Motherboard etc. TECHNICAL EXPOSURE:

Operating systems:

Windows xp, Windows Vista, Windows7, Windows8, 10, Microsoft Server 2003/2008/2012, 2016.

Installing MICROS Windows 2003 based and proprietary POS (Point-of-Sale) systems

Micros workstations, Point Of Sale System devices, networking, software, and system.

Installing and Configuring Micros Ultra PCWS, W4, and W5 workstations

Backup Tools :Windows backup, Data recovery, Accounting Package backup,

Antivirus : Norton Antivirus Corporate Edition, McAfee Antivirus, Quick heal Total Security & Internet Security, Quick Heal Antivirus Server Edition, Quick Heal Admin Console Server, Etc.

Technology :Active Directory, DNS, DHCP, User admin, Security, File systems, Profiles, RAS, Terminal

Routing OSPF,EIGRP, BGP, RIPv1/v2, BGP, Route Filtering, Redistribution, Summarization, and Static Routing, default routing

Switch confuration : STP, VTP,VLAN, ETHERCHANNEL.

Expert in System Admin and Network Admin using Windows Server 2012.

Branch Routers Cisco 2600,2800,2900,3500.4000.6500.series.

Huawei router and switches AR2200,S3700,s5700,6500 series.

Excellent knowledge on Access-list, V-Lan,VTP, STP, Inter Vlan routing .

Good understanding of OSI model TCP/IP protocol

Well versed in implementing, managing and maintaining a Microsoft windows server 2012 network

infrastructure including Active directory, Group policy,VPN server and connection DFS, DNS, DHCP, DHCP-Relay agent WDS HYPER-V Virtualization, IIS IP Addressing plan to offer remote assistance to client computer HTTP’s file replication and logon scripts and installing and configuring

Securing network resources with shared folder permission, implementing file security system

Creating standard group policy management. and FSRM.

Distribution packages via group policy across all the desktop and servers

Managing and configuring user accounts using active directory . ACHIEVEMENTS:

Partner of the month August 2016 from “EXPERT SOLUTIONS SERVICES” for Excellent Network Management.

PROJECT:

Institute Name : - COIGN EDU & IT SERVICE Pvt. Ltd.

Project Title :- ONLINE GADGET MAKER

Duration :- 1 Month

Key Learning :- SOFTWARE REQUIREMENT SPECIFICATION STRENGTHS

Team player

Creativity and Smart work

Leadership Quality and A good thinker

Discipline, Determination and Devotional

PERSONAL DETAILS:

Father Name: MOHD KHAJA MOIN UDDIN

Date of Birth: 24thMAY, 1992

Nationality: Indian

Gender: Male

Marital Status: Single

Languages Known: English and Hindi, Telugu,Arabic

Place of Issue: HYDERABAD

Passport Number: Z3535536

Religion: Muslim



Contact this candidate