Customer Service Representative

Deirdre E. O’Brien

623-***-**** linkedin.com/in/deirdre-obrien-09428973 **********@*****.***

Customer Service Leader

Problem Solving Account Management Customer Service Service-driven professional with experience in customer service, continuous improvement, and sales, within fast-paced environments. Skilled in communicating and collaborating with various members of the organization to achieve business and service objectives. Highly adept at increasing customer satisfaction, resolving inquires, and proactively identifying opportunities for growth and improvement.

● Customer Support

● Relationship Building

● Customer Retention

● Leadership & Communication

● Interpersonal Skills

● Training & Development

● Strategic Planning

● Analysis & Reporting

● Problem Solving

● Cross-Functional Collaboration

● Business Development

● Administrative Support

PROFESSIONAL EXPERIENCE

DIRECT TRAVEL 2019 – Present

Corporate Travel Advisor

● Delivered high-quality customer service to up to 100 customers daily, with a focus on resolving a wide range of customer inquiries, including booking reservations and canceling corporate travel arrangements.

● Actively utilized exceptional communication and interpersonal skills when interacting with customers.

● Produced high-quality results to achieve numerous honors, such as the Highest Producing Agent and Customer Service Awards.

During this time, I took two years off to care for my elderly parents. 2017 – 2019 BCD TRAVEL 2015 – 2016

After Hours Corporate Travel Counselor

● Responsible for managing and servicing all corporate travel accounts for Fortune 500 companies; served as the concierge-level customer service representative.

● Efficiently coordinated and planned travel arrangements, including flights, hotel rooms, and excursions. CAIN TRAVEL 2013 – 2015

Senior Group/Corporate Travel Counselor

● Played an integral role in assisting and supporting customers, while striving to identify and meet customer needs; resolved customer complaints and provided excellent customer service.

● Received highest achiever awards for providing superior customer service; recognized as the highest producing agent. AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL 2004 – 2013 / 2016-2017 CSO, Senior Travel Counselor

● Assisted with maintaining and overseeing 250+ accounts while resolving customer inquiries and streamlining processes to increase customer satisfaction; consulted and supported online booking tool users.

● Successfully led the implementation of Worldspan for new accounts, including loading scripts, testing system processes, and ensuring smooth operation; operated as the Learning Lab Coach for Sabre, Apollo and Worldspan.

● Fostered the development of relationships with customers to increase customer retention and satisfaction. Senior Corporate Travel Counselor, American Express Corporate Travel Consultant, American Express Corporate EDUCATION

College Coursework, University of La Crosse

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