Manager Front Desk

Location:

Posted:

November 15, 2020

Resume:

Imber (Kimberly) Covington

*****.*********@*****.*** 817-***-**** https://www.linkedin.com/in/imbercovington/ Experienced Manager and Event Organizer

Analysis and Planning Manager and Trainer Event Organization Experienced and driven office manager with skills in analysis, collaboration, and planning. Instrumental in training new employees on software and customer service. Streamlined best practices for guest rewards at two locations. Instrumental in achieving top spot in online ranking for several businesses. Willing to take on new challenges and see them as opportunities for growth. Technically proficient with MS Office and other word processing, Excel, and Sharepoint. Experience in organizing booths for Business Expo and Wedding Fair, and running a large Craft Fair event with booth charges for Brownwood Rotary Club.

·Event Organization

·Certification for Food Handling, TABC

·Certification for CPR

·Typing, 65wpm

·IT Troubleshooting

·Accounts Receivable

·Presentations

·Internet Navigation and Research

·Knowledge of Texas Tax Codes

·Technical Proficiency

·Verbal and Written Skills

· Budgeting and Financial Analysis

·Human Resources and Hiring

·Client Relations

·Interpersonal Skills

Education:

BA, Sociology, minor in Social Sciences, University of North Texas, Denton, TX Graduated August 2005, with a 3.2 GPA.

Professional Experience

Auto Damage Adjuster, GEICO, Houston TX 2019-Present Assess damaged vehicles for repairability

Compare repair/replace procedures

Advise customers of process, keep informed of changes to timeline Communicate with shops:negotiate rates and make payments Teacher, Science, HISD, Houston TX 2018-2019

Create and Adapt lesson plans to align to lesson objectives Modify lessons as needed for effective differentiation. Prepare and modify materials for lesson for use in classroom. Take part in Professional Learning Community meetings biweekly to plan upcoming lessons. Merchandising Specialist, Party City, Tomball 2017- 2018 Offered permanent management position after temporarily working at Halloween pop-up Accounting-count banks, reconcile with financial reports Inventory zone daily to insure items are ordered in a prompt manner Manage stock transitions promptly, keep all zones stocked Customer service as needed, including returns, item inquiries, and problem solving Assistant General Manager, Wingate by Wyndham San Angelo 2015- 2017 Pre-opening research into local events, market segments, advertising options, largest employers, and local attractions Interviewed applicants for opening team, trained people in multiple departments Oversaw initial room setup to adhere to brand standards Maintained inventory in breakfast and housekeeping, making orders as needed. Assistant General Manager, Flagship Inn 2011- 2015 Creation of advertising media, business cards, and rack cards for property, gifts for customers Execution of booth themes and collateral for Grand Opening, Business Expos, Bridal Fair Trained front desk, filled in for desk and Housekeeping as needed Ordered supplies, created inventory sheet to track purchases, compile reports Accounts Receivable/Guest Service Associate, Plaza Inn Corpus Christi 2009- 2011 Collection calls and payment postings, spreadsheet creation and mailings for accounts receivable Tax exemptions, room pickups, training manual/procedural checklist creation Customer service interactions

Performance of front desk functions including night audit, check-in and check-out, bar tending, cooking meals, cleanup References:

Berto Alvarez

General Manager, Party City, Tomball

281-***-****

Keith Dial

General Manager of Doubletree, Midland Texas

432-***-**** or 432-***-****

*****.****@***-****.***

Helen Futrell

General Manager, Doubletree Hilton

432-***-**** x 5076

*****.*******@***-****.***