Social Media Support
Resume:
District Heights, MD *****
Mobile: 240-***-****
************@*****.***
T.J. Lamont Wilson Sr.
Qualification Summary:
Motivated veteran looking to join a company that aligns with my experience and provides training and opportunities for advancement. I have extensive knowledge in troubleshooting and resolving technical issues.
Professional Experience:
TJ’s Corner LLC, DC, MD, VA 08/2016 - 03/2020
Event Technology Specialist (Independent Contractor)
●Implemented and evaluated social media networks
●Read and interpreted room diagrams.
●Provided timely audio-visual support for conference rooms.
●Maintained and repaired AV Systems and equipment including hardware installation and cable management.
●Ensured that the equipment is installed according to designated layouts.
●Responsible for the day to day maintenance and support of the equipment and systems.
●Operated and maintained, with the ability to troubleshoot the Crestron, Polycom, and Cisco/Tandberg systems.
●Installed, configuration, and troubleshooting of all end user hardware, software peripherals like Desktops, Laptops, Printers, Scanners, Smart Phones, telephones, cables, and connectors.
●Installed and managed updates for Windows 10 operating systems and stations.
●Ensure that remedy tickets are resolved and completed to the client’s satisfaction.
●Worked under pressure and in a high pace and time sensitive environment.
●Update ticket system to reflect work in progress or completed.
●Provided excellent and effective communication and interpersonal skills. Able to interface successfully with all levels of senior management, support staff, technical and non-technical personnel.
Key Technologies/Skills: Remedy, Active Directory, Microsoft Outlook, Microsoft Office 365, Mac, Windows XP, and Windows 7.
George Washington University, Washington, DC 08/2015 – 08/2016
Technologies Specialist (Contractor)
●Provide technology support for conference rooms and classrooms around campus.
●Conduct daily maintenance checks of the technology within the rooms.
●Train clients on the proper use of technology within each room.
●Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
●Install, troubleshoot, and maintain audio visual, video teleconferencing, and PC systems using multiple platforms and operating systems.
●Operate and maintain WebEx, Polycom 5000, and Blue Jeans video conference system.
●Maintain and repair IT Systems including hardware installation and cable management.
●Delivered and set up computers, copiers, scanners, and all needed equipment.
●Ensure that the equipment is installed according to designated layouts.
●Responsible for the day to day maintenance and support of the equipment and systems.
Education:
United States Army: M1A2 Abrams Battle Tank Crewman, Fort Carson, CO, 2001-2003
Bachelor of Arts: Mass Communications, New York Institute of Technology, May 2000.
Internship: Cameraman/Editor for Long Island News, 1999
Skills & Job Training:
●Polycom 5000 video conferencing equipment
●Crestron Systems
●Remedy Action Request System
●Cisco video conferencing equipment
●Projectors and all size screens
●Xtron Systems
●Zoom, Blue Jeans and Webex Systems
●Multi-channel mixer boards
●Marantz audio recording decks
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
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