Manager Engineer

CURRICULUM VITAE

Carlos Aparicio Sospedra

Phone: 673-690-008

Email: *********@*****.***

Marital status: married

Date and place of birth: Barcelona, 17 of November 1976 ACADEMIC AND CERTIFICATIONS

• EGB, BUP/COU, Technical engineering in computer systems.

• MASTER MCSE WINDOWS 2003. Microsoft MCP 2012

• VMWARE Fundamentals. ITIL Foundations V3

• AWS Solutions Architect Associate

LANGUAGES

• SPANISH: Native.

• CATALAN: High level.

• ENGLISH: Frecuent use.

PROFESSIONAL EXPERIENCE

• System Engineer, Solution Architect, Project manager, Systems architect, consultant and Team leader for INSA from 01/04/1996 to 31/12/2004.

• Infrastructure manager, Solution Architect and team leader for HP SISNET at Barcelona Airport from 01/01/2005 to 30/04/2009.

• Customer system engineer, team leader, Solution Architect and IT Consultant for Unitronics at SEAT from 05/01/2009 to 31/07/2011

• IT Solution Architect, Cloud Architect and IT Enterprise Infrastructure Manager for SEAT from 01/08/2011 to 30/09/2020.

• IT Manager and solution architect for Teladoc Health currently since 01/10/2019

TELADOC HEALTH October 2019– Currently

IT Solution Architect, Cloud Architect and IT Enterprise Infrastructure Manager Management of all IT services of company for international business and I am the technology representative for international business with US, my duties are: Strategy: Define and manage the IT strategy roadmap of the company for international business Projects: Analyze, Design, and implement IT projects and supported of business projects Infrastructure: IT transformation to increase IT maturity level and cloud migration. End user: Transform to digital workplace concept and improve user experience Cybersecurity: Implement new policies and procedures and manage them IT Services: Implement ITL concepts and improve service levels Contract management: Manage the IT providers of hardware, software, network, and services Some examples of my job until now in different areas: Strategy: IT roadmap for three years is approval and we are following him Projects: 45 initiatives filed, 10 I have already implemented them Infrastructure: Rearchitect most critical platform, landing zone in AWS in course End User: VDI solution for 600 users in place, deploy an ITSM tool in course Cybersecurity: SIEM platform are implemented, vulnerability management in course IT Services: new System services provider in place after RFP process Contract management: Cost optimization after consolidating services in less contracts SEAT August 2011– October 2019

IT Solution Architect, Cloud Architect and IT Enterprise Infrastructure Manager Management of IT infrastructure services (networks and communications data, datacenter, data, servers backup), ensuring a successful delivery of the defined services in time, cost and quality. Management and supervision of service providers to ensure that the availability of the services under their responsibility (management of incidents, changes, configuration, problems, releases) as the correct delivery of services oriented (service level management, capacity, continuity, availability)

Management of the contracts of the suppliers of service:

• Ensure the correct fulfillment of contractual liabilities

• Monitor and control deviations from the agreed services

• Compliance of the regulations and standards of quality of SEAT.

• Perform management and economic monitoring of providers and service in their area of responsibility, working with the departments of purchasing and controlling, with the aim of optimizing the use of resources of SEAT.

Define and control IT strategy roadmap for SEAT, represent SEAT in group IT guilds and events Create and maintain the catalogue of services offered to the areas customer in its area of responsibility, ensuring the correct evolution of services following the trends and standards of the market and the group.

Assist and/or lead necessary follow-up or work meetings with suppliers or areas of the SEAT and VW group to the correct management of IT service

Design, implement and monitor multiple solutions of level business that include but not be limited to the infrastructure of servers, update and define of strategies of migration, put in production, service and improves continuous of platforms technological complex. Application advanced knowledge of problem solving with the ability to design solutions that are scalable, secure and stable

Determine and solve technical problems that have no known published solutions Evaluate existing servers and infrastructure configurations and propose changes to improve the performance and reliability

Analysis and design IT solutions in the IT Services Department Support to the different areas of business IT needs, design, infrastructure and architecture Definition and implementation of IT architecture standards Definition and setting up of processes IT according to methodology ITIL Analysis and design solutions, problem management

Some examples of my projects

UNITRONICS for SEAT May 2009 – July 2011

Customer system engineer, team leader, Solution Architect and IT Consultant Technical Coordinator of the team at SEAT

Critical approach to improvement actions, implementation of workarrounds for incidents Analysis of technological environments, relationship prioritized by the customer, that it services support in Seat, both of the party of platform, network and development Propose and make follow-up of actions of improvement: Quickwins Improving availability and capacity investments

Alignment of monitoring (platform and network) with the business process it supports.

• Creation of necessary events

• Delete of unnecessary events

• Proposal development of probes. Tracking.

• Creation, maintenance and control of the State of the platform evolution Some examples of initiatives own led to perform with success are:

• Obsolescence of HW. Status, risks, and suggestions for improvement.

• Obsolescence of SW. Status, risk analysis and proposals for improvement.

• Proposals and technological consulting of technological evolution in three critical environments:

o Lotus Domino environment

o DataWareHousing environment

o Oracle environment

.

HP SISNET for AENA January 2005 – April 2009

Infrastructure manager, Solution Architect and team leader Responsible for the level 3 team composed by 6 engineers. Coordination and management of various projects of the company, problem analysis, optimization and improvement proposals.

Wintel Server Management: installation, monitoring, administration, maintenance and patch management for servers and clusters in two datacenters (200 servers in production, 400 pre- production or development)

Management of the various services: Active Directory, DNS, DHCP, WINS, and Systems Management Server in 3 domains. DataProtector backup, SAN storage, networking, firewalls, proxies and VPN. Services of mail and fax, IIS servers, file servers, print servers, SQL Server, antivirus and critical applications that run on Wintel environment. Level 3 incident and problems support, support to Wintel, Unix, and Linux environments. Databases, storage and backup

Administration and maintenance of the tools for monitoring hardware of servers, systems and applications

Some examples of own initiatives carried out with success are:

• Implementation automating patch management for Windows with WSUS.

• Implementation VPN and firewall with ISA Server.

• Implementation monitoring hardware with HP Insight Manager and create images for immediate deploy with RDP.

• Implementing Microsoft Sharepoint and create a portal for CMDB

• Migration obsolete systems and create clusters for high availability. IBM INSA January 1996 – December 2004

Projects for more than 10 large businesses, some examples (from most to least recent):

Project for IBM

Responsible of the project DMS: implementation of a network with technology DMS of IBM in various customers contemplating the initial deployment, installation of servers and clients integration.

Managing the technical team of eight technicians

Improvements in servers with DMS technology (implementation updates through Microsoft distribution its and the support for applications not multilanguage) Project for WINTERTHUR

Improve servers and network platform like a responsible of second level team's composed by 6 technical support technicians for Administration Wintel servers, firewall, and CISCO devices Implement monitoring for network and systems with different technologies. Communications analysis, installation of new devices and improvements in this area

(implementation of a Wireless network).

Analysis of the security, management of firewalls and improvements in that field

(implementation of the product SMS from Microsoft for distribution of updates and applications).

Project for RECKITT BENCKISER

Improve Microsoft platform upgrading and migrating different components (Windows servers, IIS, SQL, Exchange, antivirus and applications...

Optimize de active directory domain through GPO.

Automation with scripts (VBS, WSH) to improve administration and reporting RIBERPUIG

Analysis and optimization of servers and databases in SQL. Installation new servers and configuration of the replication between the different locations. Application development for clients (VB, Crystal REPORTS) BRAUN

Installation, monitoring, administration, maintenance and second level support for infrastructure (60 servers in production). Improve performance and availability for all IT services and applications

SACSE

• Integration Faxplus server product in AS/400, Oracle and Windows infrastructure

• Design and implement client application FAXPLUS in AS/400 (CLP,ILE RPG) ABBOTT

• Integration of scan product solution

• Design and implement of client application for scan (VB y CONTENT MANAGER). BENESTAR SOCIAL

• Server application development for AS/400 (JDE,CLP,ILE RPG, VISUAL RPG, RPG/400)

• Web application development (WEBSPHERE, VISUAL AGE FOR JAVA, XML, XSL Javascript y C++).

GAS NATURAL

• Deploy and Integration IBM WEBSPHERE APP Server

VOX

• Deploy and Integration of Call Center solution

• Clien application development for Call Center (Javascript y C++). ADIGSA

• Deploy and Integration of datawarehousing.system

• Application development for datawarehousing (VBScript, Dataselect).

• Improve platforms AS/400, Windows NT, Novell, and Editran. IT KNOWLEDGE AND EXPERIENCE

• Coordination and management highly qualified teams.

• Management and monitoring contracts, planning and forecast in the IT Department

• Management and monitoring the levels of service, SLA, KPIS, and financiers with contracted providers

• Extensive experience in methodology ITIL exerting different roles and implemented new processes

• IT Project manager in all its phases (analysis and decision-making requirements, management of offers (RFI, RFP), preparation of project, management, follow-up and closure plan)

• Management of demand and services catalogue

• Management of the capacity and lifecycle of the infrastructure

• Project proposals to develop within the field of new technologies.

• Design the architecture and implementation of new technologies and products.

• Consulting and analysis of systems and networks.

• Management of IT monitoring tools

• Management of IT security

• Management and administration cloud environments (vCloud or HyperV).

• Installation, maintenance and administration of servers in cluster, meter cluster, NLB...

• Management, analysis, maintenance and development on Windows, AS/400, UNIX, and Linux environments.

• Architecting ad managing virtualization and cloud

• Expert in Microsoft: Windows Server, AD, DNS, DHCP, Microsoft clusters, Microsoft Exchange, Print services, Microsoft Sharepoint, File server, Group policies, IIS & ASP, SCOM, WSUS

• Networking, Internet, Intranet, LAN, WAN. Proxies, firewalls and VPN.

• Databases; Oracle, Sqlserver, DB2 and Lotus.

• Application and Web development: WSH, Visual Basic, C++, Java, RPG, Websphere, VisualAge for Java, HTML, XML, XSL and JavaScript

SKILLS AND ABILITIES

• Passion for my work

• Creative and innovative

• Proactive and methodological

• Motivated and always thinking in progress

• Team work and add value to other computers

• Oriented to the economic impact and efficiencies

• Without fear to the pressure or new responsibilities

• Responsible and committed to the company

• Solid technical knowledge in many different areas

• Extensive experience in IT with different companies

• Leadership and extensive experience in managing teams

• Ability to translate business needs into IT projects and improvement plans.

• Ability to lead projects and implement multiple technological solutions

• Data center optimization-oriented, evaluating infrastructure and existing server configurations and proposing changes to improve the performance and reliability

• Ability to deploy enterprise technologies and operational management tools

• Capacity for the design, implementation and monitoring of multiple solutions of business level that include but not be limited to servers infrastructure.

• Capacity for the apply advanced knowledge of problem solving with the ability to create pragmatic solutions that are scalable, secure and stable

Contact this candidate