Manager Engineer
Resume:
Richard J. Fiore
Naperville, IL 60653
Mobile: 815-***-****
Email: ****.*****@******.***
Country of Citizenship: United States of America
Veterans’ Preference: No
Highest Grade: Bachelors
Availability: Job Type: Permanent, Temporary
Work Schedule: Full Time
Desired US-Naperville-Illinois
Locations: US-Chicago-Illinois
US-IL
US-Travel
Work Experience:
ProvenIT 11/2018 - Current
Tinley Park, IL US Grade Level:
Hours per week: 60
Project Manager
Supervisor: Emir Husic 708-***-****
Okay to contact this supervisor: Yes
Responsible for managing many projects and budgets at once.
Facilitate many verticals.
Understand the business goals and capabilities of technology to reach a desired goal of the client.
Translate business needs and wants into technical specifications.
Participate in business analysis.
Lead and unite strong personalities and various people to ensure project goals are met.
R.J. Fiore + Company 01/2012 - Current
New Lenox, IL US Grade Level:
Hours per week: 60
Owner and Consultant
Supervisor: Self 815-***-****)
Okay to contact this supervisor: Yes
Responsible for planning, developing, overseeing functions and activities in technology and records systems departments
Managed and successfully completed highly visible strategic projects and key initiatives including process identification and inefficiency remediation which increased credibility within the business.
Peters and Associates 11/2017 – 03/2018
Oakbrook Terrace, IL US Grade Level:
Hours per week: 80+
Project Manager
Supervisor: Andrew Peters 630-***-****)
Okay to contact this supervisor: Yes
Responsible for architecting, selling and managing projects from ideation to completion.
Provide a senior role and interaction with a range of internal and external stakeholders
Often managed about 20 moving project and their individual work plans simultaneously.
JoinCEO . COM 01/2012 - 01/2013
Lemont, IL US Grade Level:
Hours per week: 40
Owner and Consultant
Supervisor: Self 815-***-****)
Okay to contact this supervisor: Yes
Responsible for the overall growth, quality, and satisfaction of the customer’s services relationship.
Partner with our customers to ascertain their information technology priorities to set a long-term strategy for service delivery that aligns to their business objectives.
Responsible for excellent delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.
Focus on creating a compelling customer experience. Creates a strategic relationship with key stakeholders within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders as well as technology professionals.
Naperville CUSD 203 01/2007 – 03/2013
Naperville, IL US Grade Level:
Hours per week: 40
Director of IT Infrastructure and CIO
Supervisor: Dr. Allen Leis 630-***-****)
Okay to contact this supervisor: Yes
24 sites; 1200 staff; 14,000 students; 18,000 devices
Oversaw the people, processes and technologies within Naperville CUSD to ensure delivery outcomes which supported the goals of the business.
Coordinated, directed and designed all operational activities of the IT department.
Provided direction and support for IT solutions which enhanced mission-critical business operations.
Worked closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the district.
Ridgewood SD234 01/2004 – 01/2007
Naperville, IL US Grade Level:
Hours per week: 40
Director of IT Infrastructure
Supervisor: Dr. Jennifer Kelso 708-***-****)
Okay to contact this supervisor: Yes
Planned execution and delivery of various complex technology projects.
Managed risk using established project management processes to address execution challenges associated with quality, schedule, and cost.
Defined projects and plans to achieve strategic business goals and operational objectives surrounding technology.
Served as a resource to team members on escalated issues of an unusual nature, guiding them in the development and delivery of their work product
Sub Cook County LTC (State Program) 01/2002 – 01/2004
Westchester, IL US Grade Level:
Hours per week: 40
Director of IT Infrastructure
Supervisor: Dr. Gerry Zeller 847-***-****)
Okay to contact this supervisor: Yes
Provided 146 Illinois school districts and government agencies with the technological resources to improve achievement and prepare students for the 21st Century - In cooperation with the Illinois Century Network, Regional Office of Education and North, West and South Cook Intermediate Service Centers, Higher Education and Special Education along with Vocational Education partners.
MCSE – Microsoft Certified Systems Engineer
Built and maintained computer networks, installed and upgraded systems. Trained personnel, on call as computer needs either grew or needed attending to.
DNS, DHCP, VLANs, Azure, AWS, 365, Intune, Exchange, OneDrive, SharePoint, Windows, Apple, Microsoft Srver Datacenter.
MCSE, VTSP, VSP, MCP, MCSA, AEP, SBAM-SB, SBENG-SB
Hygieneering, INC. 01/2000 – 01/2002
Naperville, IL US Grade Level:
Hours per week: 40
Manager of IT
Supervisor: John Feller V.P. 630-***-****)
Okay to contact this supervisor: Yes
Responsible for planning, developing, and overseeing functions and activities in the district’s technology department.
Managed and successfully completed highly visible strategic projects and key initiatives including process identification and inefficiency remediation which increased credibility within the business.
Education: B.A., (June 1999) Southern Illinois University at Carbondale
23 Semester Hours
Major: Radio / Television Production
Minor: Multimedia and computers
Certifications: MCSE, VTSP, VSP, MCP, MCSA, AEP, SBAM-SB,
SBENG-SB
Language Skills: English
Spoken: Advanced
Written: Advanced
Read: Advanced
Memberships/affiliations
Board Member for Illinois Computing St. Charles, Nationwide Advisory Committee Member for Computer Discount Warehouse Instructor for the Cook County Technological Service Center University TV10 Illinois State University Treasurer
University International Television Association SIUC Chapter President Lincoln-Way High School District 210 LWTV General Manager
Recognition & awards
Awarded the State of Illinois “Those Who Excel’ Award of Excellence 21st Century One of twenty people in the nation to be nominated “Upcoming CIO Ones to Watch” November 2011
Presentations & publications
Microsoft National Education Conference Speaker
Palo Alto Networks Panel Speaker for Juniper Networks Panel Speaker for Novanis State CIO Panel
Quoted in Chicago Tribune for Fujitsu
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