Administrative Assistant Medical
Resume:
Jacqueline Padovano
****.**@*****.***
Professional Summary
Extensive experience in the healthcare industry
Speak, read and write fluent Spanish
Interaction with cross-functional department personnel
A self-starter, team player and independent worker
Meticulous attention to detail
Strong communication skills, oral and written
Knowledge of Microsoft Office: Word, Excel, Access, PowerPoint, Publisher & Outlook
Oracle iProcurement, EIDX and EPIC Scheduling system, AS Software for medical reports
Knowledge of Medical Terminology
Professional Experience
Home Instead Senior Care, Brooklyn NY 7/2018 – Present
Caregiver
Provide companionship and assistance to aged and/or people with Alzheimer's and Dementia illness
Assist with everyday activities like preparing meals, running errands, making beds, buying groceries, some assistance with bathing, administering treatments, and handling laundry.
Manage client’s household
Mount Sinai Beth Israel Medical Center, New York, NY 2015-2017
Program Coordinator
Managed day-to-day Unit and office operations to ensure maximum productivity and patient satisfaction.
Responsible for creating new physician and physicians’ schedules templates in EIDX.
Assessed daily the patient flow to assure the Unit’s patient populations was being adequately serviced. Planned, developed and facilitated changes in procedures, forms, practices, workflows, personnel assignments and equipment. Assisted in the development and implementation of policies within the office.
Supervised and coordinated the work of staff including reviewing and evaluating work performance, motivating subordinates to work more effectively.
Monitored incoming calls and personnel assigned to respond to calls and their prompt resolution.
Troubleshoot and resolve operational problems requiring management intervention.
Delegated task responsibility to staff members. Supervised and provided employee time and attendance records for payroll. Coordinated and conducted monthly staff meetings.
Facilitated in the hiring and termination of employees with proper documentation.
Arranged and provided the training of new employees and the ongoing training of existing employees. Evaluated staff for their annual performance appraisals with the assistance of the physician-in charge. Aided staff in assigned areas to ensure program objectives are accomplished.
Addressed any patient questions regarding insurances, policies and/or complaints. Processed all reconciliation of open transactions and ensured their completion by closing all money batches for the day. Attended and participated
in weekly Practice Managers Meeting and Operational Meetings.
Managed the New York State Genetics Grant and submitted quarterly statistical and narrative reports to the Department of Health. Created itineraries for prospective candidates for the Division.
Reserved conference rooms for meetings and made food arrangements.
Coordinated and submitted approvals for repairs of defective equipment.
Directed and coordinated with building services, painters and movers and environmental services when needed for the upkeep of the Unit.
Ordered all office supplies, submitted purchase requisitions for equipment and laboratory supplies.
Beth Israel Medical Center, OB/GYN Department New York, NY 2012-2015
Administrative Assistant
Coordinate schedule, make appointments, organize meetings, manage calendars and prepare any necessary agendas and documents; make travel arrangements for the Director and/or Vice-Chairman of the Department. Maintain, update and distribute the Maternal Fetal Medicine monthly schedule.
Interact as liaison between medical staff and facility staff when needed for the proper function of daily office operations. Prepare, transcribe, type and proof a variety
of memos, reports and correspondences; reply to incoming electronic mail on behalf of doctors and staff.
Order office supplies, process invoices and maintain inventory.
Designed and assembled the contents to the OB/GYN Newsletter distributed quarterly in 2012-2013. Created a Patient Log database on MS Access and regularly maintained log of every patient seen, issuing a Genetics patient chart number and making labels in the computer for each one. Responsible for collecting and maintaining the Patient Log database on all patients seen and submitting quarterly statistics and narrative reports to the Genetics Grant Reports of the New York State Department of Health.
Provide timekeeping for payroll and attendance records of staff.
Oversee that all equipment in the office is in functional order and if needed call proper party for scheduling repairs.
Assist the High-Risk nurse with scheduling patient OBGYN consult appointments.
Schedule appointments for patients seeking Genetic counseling with a Genetic Counselor.
Collect all demographic, insurance information and enter data into the EAGLE and IDX computer system for registration.
Prepare charts for new patients; obtain medical records for new patients and return visit patients. Check in patients and assist them with proper forms such as HIPPA for their visit.
Assist in further scheduling for future appointments or procedures in Antepartum.
Help answer Antepartum phones when required and provided cross-coverage for Executive Assistants in the Antepartum Unit when
Beth Israel Medical Center Pediatrics Department, New York, NY 2002-2012
Administrative Assistant—Division of Genetics
Assistant to the Chief of the Division of Medical Genetic; Coordinated daily office operations.
Maintained Chief of the Division’s administrative and patient calendar; coordinated and scheduled appointments meetings and various conferences within the United States.
Reserved conference rooms set up agendas and made travel arrangements.
In charge of organizing the monthly Genetics Task Force Meeting in preparing notices, agendas, coordinating breakfasts and luncheons and arranging hotel accommodations for attendees.
Compose and type correspondence requiring knowledge of computer skills.
Periodic mass mailing to private Attendings regarding services offered and other matters.
Assisted in producing audiovisual materials through MS PowerPoint for lectures/presentations given by the Chief of the Division.
Periodically updated the Chief’s telephone/email directory through MS Excel.
Maintained the Chief of the Division’s important documents, assuring information was always current for staff re-appointments and/or insurance applications for submission with proper documentation; follow up on assignments to determine progress and date of completion with various departments. Prepared, submitted and managed Petty Cash, Check Requests, Travel Requests, and other expense vouchers for the Chief and Genetic Counselors.
Maintained all divisional records and follow up on the status of any pending request with accounts payable or merchant/company.
Answered various inquiries over the phone or in person explaining policies and procedures and resolving routine questions. Directed calls to proper persons; messages taken for the Director or the genetic counselors.
Oversee that all equipment in the office are in functional order and if needed called proper party for scheduling of repairs.
Maintained inventory of office supplies and replenish stock when necessary by completing proper requisitions. Managed timekeeping for payroll and attendance records for staff.
Assisted in scheduling appointments over the phone and/or in person, which involved thorough intake of patients’ specific details of their medical referral and insurance referral.
Discussed with patients any billing matters; interacted with our Professional Billing personnel regarding billing issues.
Performed receptionist duties, greeting patients for their appointments; verified patient’s records, checking their registration and billing information for completeness.
Participated in patient registration data entry in the EAGLE system. Collected co-pays from patients. Notified the Director and Genetic Counselors when patients arrived, and paperwork was completed for their visit. Arranged and packaged specimens for preparation to the laboratory.
Called proper couriers for specimens pick up.
Typed letters to referring physicians when patients’ reports were received as well as letters to patients regarding their normal results.
Received requests of patient records for medical legal purposes; consulted with Risk Management and prepared copies of records to be released. Created a Patient Log database with MS Access and regularly maintained log of every patient seen, issuing a genetics patient chart number and making labels in the computer for each one.
Sorted and filed patient charts and other materials by patient number or alphabetically; retrieved file materials. Requested and prepared payment for monthly storage of patients’ charts to Iron Mountain (Citi Storage).
Assisted in producing periodic reports of activities for the Genetic Service Grant from the New York State Department of Health.
Completed Patient Contact Forms (PCF) for the NYS Department of Health on every patient visit. Greeted visitors, answered and responded to general inquiries or directed them to appropriate personnel.
Communicated orally with patients/doctors/nurses and the public using telephone and in a face to face group setting.
Winston Staffing Services, New York, NY 1997-1999
“Temp” worker for various business settings.
St. Luke’s-Roosevelt Hospital, New York, NY 1992-1994
Administrative Assistant for Emil Pascarelli, MD. Medical Director, Division of Primary & Ambulatory Care Kathryn & Gilbert Miller Health Care Institute for Performing Artists
Memorial Sloan-Kettering Cancer Center, New York, NY 1989-1991
Medical Secretary for Mark G. Kris, MD., Chief, Thoracic Oncology Service
Education
High School Diploma, Hialeah Miami Lakes Senior High School, FL
Miami Dade/Broward Community College, FL – credits accumulated
Ongoing courses at Alison Online Courses for Certification
Member of Skill Path Seminars- attended various lectures
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