Assistant/manager

Experience

Guest Relations Manager & Relief Front Office Manager

Aug 2018 till March 2020, The Cellars Hohenort Hotel, Cape Town.

Guest Services Manager & Acting Front Office Manager

Jan 2018 till 30 June 2018, The Ritz Hotel, Cape Town.

Guest Services Manager

June 2016 till 31 Dec 2017, Table Bay Hotel, Cape Town.

Oversight of DMs, GROs, Concierge & Porter Team, Business Centre and

Transport Team. Total Team of 12 Managers and 30 Staff.

Guest Services Manager

June 2015 till June 2016, Cape Royale Luxury Hotel, Cape Town

Front Office Administrator/Relief Receptionist

March 2015 till June 2015, The Westin Hotel, Cape Town.

Guest Liaison & Relief Night Manager

June 2014 till Nov 2014, Ellerman House Luxury Boutique Residence, Cape Town.

Junior Assistant Purser, varied posts

Jan 2013 till April 2014, P&O Australia Cruise Lines, cruising Australia till Asia.

Assistant to the Business & Project Manager (short-term contract)

Sep 2013 till Oct 2013, Runway Sale (Fashion House), Wood Stock, Cape Town.

Assistant Front Office Manager

Dec 2011 till Dec 2012, Winchester Mansions Luxury Hotel, Sea Point, Cape Town.

Assistant Shore Concierge Manager

Dec 2011, 6-month contract, Silver Sea Cruises, cruising Alaska & Asia.

Assistant Front Office Manager

Feb 2010 till March 2011, Hotel Le Vendome, Sea Point, Cape Town.

Junior Assistant Purser, varied posts

2006 till 2010, Princess Cruises, worldwide cruising.

Education

Class of 2001 - Windsor High School, Ronderbosch, Cape Town.

Subjects completed…

• Languages – English (First Language) & Afrikaans (Second Language)

• Chosen Subjects: Business Economics, Economics & Commercial Mathematics.

• Secondary Subjects – Biology & Home Economics

Courses completed…

• Leadership Development for Junior Management Course, by the University of Pretoria. (completed with distinction, 2018)

• Certified Guest Service Professional - Making Connections, by the American & Hotel Lodging Association. (2016)

• Emotional Intelligence Course, by the International Hotel School. (2016)

• Conflict Handling Course, by the International Hotel School. (2016)

Courses Currently in process…

• TEFL level 5 teaching English as a Foreign Language.

• TEFL Teaching Young Learners, both with The TEFL Academy in Dublin, Ireland.

Driving Values: Passion, Communication, Leadership & Growth

Guest interaction and creating incredible memories for guests, are what drives my passion for service. This passion has allowed me to serve and work alongside many cultures and nationalities, as well as see amazing places through-out the world. Being in managerial positions has afforded me the opportunity to understand the value of shared goals and importance of working as a team.

Contactable References

Mr. Sebastian Berinato, GM of the Cellars-Hohenort Hotel.

Contact: 071-***-**** / 021-***-**** *********.********@*****.***

Mr. Gallo Shanker, Hotel Manager of the Cape Royal Luxury Hotel.

Contact: +27-076-***-**** / *****@************.**.**

Mrs. Jenn Rothon, Shop Mngr, Cellars Hohenort. 072-***-****/021-***-****

Mrs. Olwyn Van Wyk, Assistant FO Manager of the Table Bay Hotel.

Contact +27-084-***-**** / *****.****@****************.***

Contact this candidate