Practitioner Manager

To Whom it May Concern,

I am writing to apply to the job vacancy in your company.

As you can see, I have had extensive work experience in office environments, specifically, working with people from a diverse culture, giving me varied skills and the ability to work with many different types of people.

Working in a BPO industry for 9 years long has taught me to work smartly, enhance team's commitment to quality service, execute actions relevant to the growth of the company. More importantly, my stay with my current company brought a strong drive to influence others. Several managerial seminars and trainings s I've attended support this.

Furthermore, my current role has a great impact in motivating myself and the people around me to work hard without compromising our personal life. My response to change brought me as well to where I am right now.

I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm eager to work for a company with a great reputation and high profile and be proud of the contributions I have to share for the growth of the company and its people.

I would be grateful if you would consider my application.

Yours sincerely

Jacquelyn Ramos, FPC

JACQUELYN M. RAMOS, FPC

B10 L36 Montecillo Townhomes, Pleasant Hills Subd.

City of San Jose Del Monte, Bulacan

Mobile No. +63-947*******

Overview

Highly-specialized in HR operations professional with extensive experience in North America Payroll specifically separation payments processing, reconciliation, audit, business controls and employee data management. Driven with integrity and excellence bringing quality services. Communicates recommendations that would be of great help in meeting company’s objectives. Maintains competitive spirit to further develop modern approach to finance related issues. Excellent written and oral communication skills.

Notable Attainment

Eminence and Excellence Awardee 2019

US Fundamental Payroll Certification (FPC) Passer year 2012

IBM Top Talent Awardee for the year 2013 through 2016

Recipient of Extra Mile Awardee 2014

Recipient of Most Valuable Specialist for 2015

Share your Expertise Awardee

Recipient of Payroll Clutch Award

Trainings and Certifications

Design Thinking

Automation Process Consultant -Certified

Managing Conflicts

Effective Business Communication

Fundamental Payroll Certification -Certified

Education

Bachelor of Science in Banking and Finance, New Era University – Batch 2010

Related Experiences

HRSS Operations and Audit Supervisor

December 2019 -Present

Oversee overall process executions of HR facets from onboarding, tax, deductions and garnishments set up, overpayment identification, offboarding processes, check preparation.

Documents process updates and maintains the availability of supporting documentation aligned with SOX requirements

Reviews the department’s change request processes for vendors to HR/Payroll system by analyzing the impact and behavior of ADP system.

Collaborates with the HRSS director and operations manager in meeting the team’s agreed SLA

Maintains and reports issues log guided by Escalation Threshold

Communicates and works closely with the stakeholders in establishing HR governance as well as building a standard process across HRSS.

Responsible for audits of payroll processes

Hold meetings with stakeholders, HR counterparts (both in UK/US) and within the team.

Responds to queries from the team, internal business partners and stakeholders

Acts as point of contact for issues and escalations providing root cause analysis.

HR Data - Subject Matter Expert/Process Lead

January 2016 – December 2019

Performs process reviews/process improvements and updates

Validates team’s process execution ensuring it follows the desk procedure

Performs monthly and quarterly reports of the team, Operational Metrics, KPIs and CRA to name a few. It includes thorough analysis and reporting, suggests action plans/resolution and improvements on various HR issues,

Attends to escalations; review of the turn of events.

Assist the team for process issues/process confusion

Performs process trainings and holds team meetings regarding processes across teams

Maintains and updates desk procedure as needed

Actively involves in the team’s/organization planning and or management

Collaborates with US counterparts at different levels related to process management, process development and improvement

Actively participates in the automation and simplification of HR processes that involves daily interaction/meeting with higher level of management

HR Data - Senior US Payroll Analyst

November 2012 - December 2015

Process daily separation feeds to Payroll; Ensuring final checks, retroactive payments, active overpayments handled on time, and based on quality.

Investigates, evaluates and analyzes variances; assuring that figures were journaled to correct accounting codes and accounts.

Prepares and reports team's metrics including critical reports to US counterparts, managers and executives.

Participates in audit related meetings, processes and tasks.

Attends BPM meetings, client/legal meetings for escalated concerns

Validates Daily Activity Report (DAR) within peer group/team, ensuring that processes were properly executed.

Process and executes year-end activities such as W2C creation, retroactive payments, deductions, reconciliations, etc.

Consolidates defects/issues found in certain quest audits, (i.e. Separation and Duplicate payments) and monitor closure of defects found within TAT given.

Audits Rejects report

Attends to email inquiries, cases with urgency and aims to close it within TAT given.

Trains newly-hired practitioner of the team

Performs records reconciliation on a semi-monthly basis, ensuring that CERIS/Workday and Payroll records match with each other.

Participates in PWC Audit for Semi Reconciliation and Rejects processes presented to Business Controls and global auditors.

Ensures that Business Process documentation are followed on a daily basis, and maintains updates are loaded real time.

US Wage Verification, IBM Business Services

January 11, 2010 – November 2012

Receives wage verification form from State Agencies in the United States. Provides relative information regarding unemployment benefits, mortgages, child support, medical information, audits and workers compensation

Processes daily measurement for different request forms receive from US state agencies to be presented to US counterparts.

Handles wage and unemployment related concerns, issues and cases promptly, without going beyond the 5 days TAT.

Subpoena Practitioner, IBM Business services

July 2011 – November 2012

Coordinates with US Legal Personnel regarding legal information such as benefits paid to US employees, deductions being withheld to their salaries and to other payments/incomes received from IBM.

Performs daily measurement regarding frequency of subpoena requests received to be presented to US Legal counterparts.

The above information is certified true and correct to the best of my knowledge.

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