JAI GANESH.S

Email: adhu6j@r.postjobfree.com

Mobile: 988-***-****, 807-***-****

A highly diligent office executive with excellent customer relationship handling skills and back office services with ability to surpass expectations to improve the vision and mission of an organization.

PROFESSIONAL PROFILE

A result oriented professional with 3 years of experience in handling customer relation service.

Associated with Lanson Toyota Private Limited (A Dealer in Toyota Cars), Neelangarai as customer Relation Senior executive– Service

Gained strong exposure in managing a team of Mechanics, Service Advisor, etc

Demonstrated abilities in handling customer service & to raise customer satisfaction scores through innovative CRM activities and aggressive service promotion activities

Possess excellent interpersonal, analytical, problem solving and decision making skills with proven track record of utilizing a process-oriented approach towards the accomplishment of organizational goals.

COMPETENCY MATRIX

- Excellent Customer Service - Team Management

- Executive Leadership - Workshop Management

- Warranty Administration - Spare Parts Management

PROFICIENCY OVERVIEW

Hands-on-experience in a reputed automobile dealer, dealing passenger vehicles with in-depth technical knowledge and adequate knowledge of reading electrical schematics.

OPERATIONS PREVIEW

Hands on Experience

3 Years of customer relation experience in Toyota Brand cars. My role construed interaction with customers & reporting directly to the CR Head. Possessed the capability to work under pressure in a competitive market and continuously strive for exceeding expectation / targets assigned by the superiors.

CAREER CONTOUR

Lanson Toyota – Senior Customer Relation Executive) – Since 2017

Key Deliverables

Identifying measures for customer satisfaction and develop a cordial relationship with the customer & dealership industry and with the Principal supplier

Maintaining good working relationship with the Support Staff, Superiors and to ensure timely delivery to the customers so as not to affect the dealership activities with the Principal Supplier

Handling all requests related to different locations, submit quotes to customers and supporting in decision making towards release of passenger car to the customer

NULM – DIV 192

Key Deliverables

IN DIV 192 at Neelangarai worked as contract labour in NULM as night shift Incharge between 2014 to 2017.

EDUCATIONAL QUALIFICATIONS:

Examination

Discipline/

Specialization

Board /

University

Year of Passing

Percentage UG

B.com(corporate secretary ship)

Patrician College Arts and Science

2014

-

HSC

Commerce with Accountancy

Government model Hr.Sec.School

2011

55

SSLC

General

East Coast Christian Matric.Hr.Sec.School

2009

45

SOFTWARE SKILLS:

Basic computer skills

HDCA

Photoshop

HOBBIES:

Reading Books

PROJECT:

Project Title

"A study on CPCL"

Project Company

Chennai petroleum corporation limited .

Description

The Purpose of the project is to analyse the performance level of company. To find out the various factors leading to development of the organization. To suggest measures to increase production .

PERSONAL PROFILE:

Father’s Name : Saravanan.M.

Date of Birth : 8th March 1994.

Gender : Male.

Nationality : Indian.

Languages Known : Tamil, English.

Permanent Address : 3/96, Sivan koil street,

Neelangarai, Chennai-115

DECLARATION:

I hereby declare that all the information given above is true to the best of my knowledge.

Place: Chennai

Date: Nov 2020 (JaiGanesh. S)

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