Manager Program

Mel Chandrasekaran

Email: ******@*******.*** Phone: +1-480-***-****

Summary

I have program project, delivery, product development and business experience and have held senior managerial and engineering positions

Specialties: Product development, applications support, customer success, operations, project/program management, design automation, strategic planning, security management, telecom expense management, supplier management, supply chain, account management, change management and risk management Major Career Achievements:

• UOB, Delivery, Project and Account Management of Information Management Services – Business Intelligence, Advanced Analytics and Big Data

• Certis Cisco, Singapore Security Services, and Management program. Maintenance, Transition, Transformation of Engineering Centre, delivery of projects for the Banking and Services, Government, & Commercial sectors

• Transformed the Engineering Service Centre from an ordinary to a professional state of the art service center of operation achieving higher productivity and performance excellence.

• Eastcom: Ramped up and managed a program within less than 6 months paving way for new business initiatives, delivery of products, sales and services establishing new business alliances and setting foothold in the APAC market.

• Intel USA EDA Enterprise Applications program. Definition, Planning, Development, Deployment, Revenue generation and Client Management, over 50 projects/programs valuing $500 million

• Intel USA Worldwide program. Transition, Transformation and Service Management, valuing $200 million

• Pioneered and delivered the Hard IP and Soft IP reuse program for the USA, EMEA, APAC customers

• Conducted a successful Intel operation excellence OS transformation program worldwide (impacting over 10,000 people). Managed the AFS to NFS migration program ensuring all data was secured, backed up and transferred without any loss. Received top Intel Recognition award Experience

Program Manager Sep 2017 - Present

United Overseas Bank Limited (UOB)

• Involved during the project planning phase to ensure all the customer's needs are addressed.

• Coordinated timelines for all customer deliverables and managed completion and delivery to the customer Identified and resolved issues or roadblocks that could impact schedule, costs, or customer experience. Managed multiple projects and prioritized workload.

• Responsible for annual booking/revenue quota with significant growth in subsequent years.

• Developed, established and maintained current client relationships. Prepared quotations, statement of work, proposals and contracts.

Manager Mar 2012 - Mar 2015

Certis

Certis Cisco - -Engineering Service Center.

Managed the entire Operations of the Engineering Service Center. Guiding and directing all Line maintenance staff in the accomplishment of complex tasks ensuring lowest No Fault Found (NFF) rates, eliminating avoidable delays and efficient customer service.

Program Manager Mar 2011 - Mar 2012

Eastcom Systems Pte Ltd.

• Developed and presented robust sales strategies for both pre-sales and post-sales in the APAC region and managed P&L, planning, forecasting and reporting to CEO and Directors of the company.

• Analyzed business trends, overall sales, profitability margin, customer nurture campaigns, product lines and implemented multiple projects for multiple clients in Singapore, Hong Kong, India, Japan, China, and Australia.

• Developed and implemented long term plans, objectives, policies, standards, workflows and processes. Also responsible for staff training, recruitment, performance and career growth.

• Devised customized strategic business solutions, developed processes, dashboards, scorecards, analytics, trends, for monitoring performance against KPI and took corrective action where necessary. Project Manager Program Manager Sep 1990 - Jun 2008 Intel Corporation

• Successfully managed several small to mid-size to large scale programs that were cross-functional, cross - site and global in nature. These were leading edge, high impact programs that significantly cut development costs, reduced TTM, of high quality and on schedule.

• Led the operational excellence and change management teams to execute and deliver critical projects in coordination with internal and external stakeholders. Delivered requirements ahead of schedules without compromising standards. Conducted post-mortems to identify BKM’s (Best Known Methods) and key learnings for future projects.

• Developed project workflows, specifications, implementation plans, identified and managed risks, issues, dependencies, designed breakthrough systems, executed test plans and provided documentation/training to stakeholders. Classified and stored project documents as per company policy.

• Instituted software policies, quality measures/metrics, change management, configuration management, project and portfolio management methodologies, budget review and ROI-driven technology appropriation practices to identify and recommended business opportunities and benchmarks with competitors.

• Managed and directed CAD software group through the development and support activities. Mentored and coached team members and offered technical guidance. Responsible for managing budgets, resources, staffing, strategy, forecasting, and planning. Provided leadership by example following Intel values, ethics and business policies. Ensured a creative open-door environment within the group fostering opportunities for personal and professional growth.

Education

The University of Georgia

Master of Science, Computer Science

Arizona State University

Master of Business Administration

UNIVERSITY OF BANGALORE

Bachelor of Science, Electronics Engineering

Skills

Business Intelligence • Big Data • Semiconductors • Security • Leadership • Communication • Cost & Risk Management • Planning and Resource Management • Relationship Building • Conflict Resolution

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