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Service Customer

Location:
Kozhikode, Kerala, India
Posted:
November 16, 2020

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Resume:

SAJITH PUNATHIL

Senior Travel Consultant

PROFILE

Twelve years of ticketing experience and has induced a deep working knowledge with promptness and accurate skills. Capable of dealing with Galileo, Amadeus and Abacus system of reservation.

CONTACT

PHONE:

009***********

EMAIL:

adhu03@r.postjobfree.com

SKILLS

Galileo

Amadeus

Abacus

Travel Insurance

Reissue and Refund using fare calculation

Making Invoices for corporate using Traccs software.

Administrative duties

Customer Service

Documentation

Problem resolution

Quick Learner

Itineraries

Travel Coordination

Corporate Policies

TECHNICAL PROFILE

IATA-UFTAA foundation course.

Reservation course conducted by Galileo & Amadeus

Attended Tourism Course conducted by Turkish Airlines

LANGUAGES KNOWN

English

Hindi

Malayalam

Tamil

Arabic

WORK EXPERIENCE

ZAK Travel & Tours, Calicut, Kerala - Counter Supervisor –Ticketing & Reservation

May 2017 – Dec 2017

Developed process improvements and long-term business strategies through analysis of customer feedback.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Arranged travel accommodations for groups, couples, executives and special needs clients.

Increased customer service ratings through personable service

Offered appropriate reservation options based on expected attendees when coordinating events.

Resolved service-related problems in timely manner

Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.

EUROPE TRAVELS, Doha, Qatar - Supervisor-Ticketing & Reservation (Corporate)

June 2011 - March 2017

Supervise all front desk activity to optimize all guest / corporate interactions into potential sales outcome.

Ensure airline reservations and ticketing policies and procedures are correctly implemented.

Led corporate-wide initiatives to help guide enterprise and business level goals.

Provide coaching to ensure high quality service levels achieved and all policies and procedures correctly applied.

Issuing and re-issuing of tickets. Double checking of ADM & MCO.

Rebooking of guests in case of operational irregularities.

Sales reporting on daily basis with related administrative duties.

Processing of refunds on GDS and BSP.

Collaborated with finance department to ensure invoicing accuracy for all applicable products, services, software.

Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones

Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.

Al-Maha travel &Tourism, Doha, Qatar-Senior Travel Consultant

Nov 2008–May 2011

Reserve seats and special service request for the clients using Galileo and Amadeus.

Issuing VMPD & EMD.

Making Refunds, Arrange Travel Insurance and Hotel Reservation.

Effective interpersonal and communication skills.

Ability to work in a busy/pressurized environment. Interest and ability to learn new technologies.

Highly motivated with strong work ethics. Quick learner, self-starter and a dedicated worker

Akbar Travels of India Pvt Ltd, Calicut, India-Travel Consultant

Dec2006–Oct2008

Manage the travel bookings using the GDS or online system

Find the best possible option for each booking with regards to pricing and time.

Advise travelers of the most reasonable option available to them.

Investigate options of getting special deals with specific supplier for hotel accommodations, flights, car hire, etc.

Localize the global travel policy to better suite our economic market.

Set up and improve the internal documentation for the approval of travel.

Assist with additional tasks and responsibilities as required.

Air travel Enterprises India ltd, Calicut, Kerala - Travel Consultant Trainee

Sep2006–Dec2006

EDUCATION

Bachelor of Science (BSc. Mathematics) -2005-Calicut University.

IATA-UFTAA foundation course-2006-SpeedWings Aviation Academy.



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