Senior Travel Consultant
Twelve years of ticketing experience and has induced a deep working knowledge with promptness and accurate skills. Capable of dealing with Galileo, Amadeus and Abacus system of reservation.
Reissue and Refund using fare calculation
Making Invoices for corporate using Traccs software.
IATA-UFTAA foundation course.
Reservation course conducted by Galileo & Amadeus
Attended Tourism Course conducted by Turkish Airlines
ZAK Travel & Tours, Calicut, Kerala - Counter Supervisor –Ticketing & Reservation
May 2017 – Dec 2017
Developed process improvements and long-term business strategies through analysis of customer feedback.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Increased customer service ratings through personable service
Offered appropriate reservation options based on expected attendees when coordinating events.
Resolved service-related problems in timely manner
Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
EUROPE TRAVELS, Doha, Qatar - Supervisor-Ticketing & Reservation (Corporate)
June 2011 - March 2017
Supervise all front desk activity to optimize all guest / corporate interactions into potential sales outcome.
Ensure airline reservations and ticketing policies and procedures are correctly implemented.
Led corporate-wide initiatives to help guide enterprise and business level goals.
Provide coaching to ensure high quality service levels achieved and all policies and procedures correctly applied.
Issuing and re-issuing of tickets. Double checking of ADM & MCO.
Rebooking of guests in case of operational irregularities.
Sales reporting on daily basis with related administrative duties.
Processing of refunds on GDS and BSP.
Collaborated with finance department to ensure invoicing accuracy for all applicable products, services, software.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones
Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.
Al-Maha travel &Tourism, Doha, Qatar-Senior Travel Consultant
Nov 2008–May 2011
Reserve seats and special service request for the clients using Galileo and Amadeus.
Issuing VMPD & EMD.
Making Refunds, Arrange Travel Insurance and Hotel Reservation.
Effective interpersonal and communication skills.
Ability to work in a busy/pressurized environment. Interest and ability to learn new technologies.
Highly motivated with strong work ethics. Quick learner, self-starter and a dedicated worker
Akbar Travels of India Pvt Ltd, Calicut, India-Travel Consultant
Manage the travel bookings using the GDS or online system
Find the best possible option for each booking with regards to pricing and time.
Advise travelers of the most reasonable option available to them.
Investigate options of getting special deals with specific supplier for hotel accommodations, flights, car hire, etc.
Localize the global travel policy to better suite our economic market.
Set up and improve the internal documentation for the approval of travel.
Assist with additional tasks and responsibilities as required.
Air travel Enterprises India ltd, Calicut, Kerala - Travel Consultant Trainee
Bachelor of Science (BSc. Mathematics) -2005-Calicut University.
IATA-UFTAA foundation course-2006-SpeedWings Aviation Academy.