ELLIOTT C. BURGESS

— Hughesville, MD ***** M: 240-***-**** adhtzr@r.postjobfree.com —

OBJECTIVE

Organized and intrinsically motivated employee devoted to serving the needs of the community. Through the application of skills related to safety, customer service, and youth advocacy, I wish to continue providing assistance in the field of hospitality and general administration.

EDUCATION

College of Southern Maryland, La Plata, MD August 2016 – Present

Associates Degree in Arts & Sciences

Relevant Coursework: Communications, Psychology, Sociology, Finance, African American History, Algebra with Trigonometry, Composition of Rhetoric, and Health and Fitness

La Plata High School, La Plata, MD June 2016

High school Diploma

WORK EXPERIENCE

Gaylord of the National Harbor — Guest Service Agent 40 hours/week Oxon Hill, MD November 2019 – Present

Assisted guest with concerns, needs or complaints and provided solutions to their situation by using the “Make It Right” strategy.

Collaborate amongst coworkers during peak hours to maintain efficient flow during each shift

Administered constructive criticism and constant support to associates within and outside of the front office department.

Maintained excellent customer service when questions were asked by prioritizing the “Knowing Your Stuff” method of work.

Blueline Security Services — Security Guard 40 hours/week Landover, MD February 2019 – November 2019

Generate and compile hourly reports following the completion of scheduled tours

Ensure the continued availability of security coverage by remaining on-call for shifts

Effectively adhere to safety standards through the constant internal and external surveillance of various sites

Coordinate with partnering Prince George’s County law enforcement to maintain optimal safety of citizens and job sites

Equip general administrative support including mailing, scanning, faxing and copying to management and affiliated offices

Charles County Board of Education — Substitute Teacher 30 hours/week La Plata, MD. September 2017 – October 2019

Cooperate with other education professionals regarding student academic progress

Provide thorough academic and emotional support to students throughout the school day as needed

Develop and execute lesson plans in Orchestra, Chamber Choir, Spanish, and Special Education subject areas

Establish optimal learning environments through ongoing surveillance of classroom activities and student interactions

Ensure the safety and physical wellbeing of all students under supervision by adhering to internal safety precautions and procedures

DSW — Sales Associate 30 hours/week Waldorf, MD September 2018 – February 2019

Contribute customers with a “speedy checkout” via the cash wrap, tablet, and online Shoephoria assistance

Deterred theft of store mechanize by providing adequate coverage on the sales floor and surveying the needs of all customers

Enhanced the delivery and effectiveness of customer service engagement on the sales floor through the use of DSW’s “Here 4 U” model

United Parcel Service — Seasonal Package Handler 40 hours/week Waldorf, MD November 2017 – January 2018

Assisted in tracking all packages through the electronic scanner device

Rigorously sorted and loaded receiving packages via the conveyor belt to assigned UPS trucks

Communicated with other workers regarding the organization of incoming packages to help prevent build up

LEADERSHIP & DEVELOPMENT

New Life Riot — Adult Leader Coordinator La Plata, MD August 2017 – October 2018

Provided crisis intervention for at-risk individuals during youth trips

Continually managed and oversaw the wellbeing of all youth during RIOT

Conducted in-depth discussions with youth via small groups to gain feedback following presentations

Facilitated onboarding trainings for new and interested youth leaders under the direct supervision of the Youth Pastor

Servants of Christ Youth Ensemble – Musician / Co-facilitator La Plata, MD January 2017 – May 2017

Co-led bi-monthly rehearsals and performances of SAGE youth ensemble

Actively participated in rehearsals and music performances during scheduled youth Sundays and various community events

VOLUNTEER EXPERIENCE

Servants of Christ Church – Praise Team Member La Plata, MD September 2017 – May 2018

Actively participated in rehearsals and music performances during scheduled Sundays

SKILLS

Crisis Intervention, Peer mediation, Peer Mentoring, Team Building, Public Speaking, Youth Program Planning

INTEREST/HOBBIES

Euphonium, Culinary Arts, Wushu, Advocating for youth

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