Supply Chain Professional

Glynda Colbert

Rosenberg, TX ***** 832-***-**** *********@*****.***

Professional Summary

Results-oriented Supply Chain professional possessing first-rate communication, problem analysis, and organizational skills. Adaptable professional with 20 years of experience in Supply Chain procurement, planning, and logistics tech-savvy with proficiency in office equipment operations, SAP, MS Dynamics, and Chempax.

Accomplishments

Developed inventory planning and procurement process that decreased overall on-hand inventory by 2 million dollars and reducing to 30-45 days of on-hand inventory.

Organized the ISO staging and loading method to gain efficiencies in toll blending and logistic efficiencies

Strategic negations of procurement of packing goods of an estimated cost saving of $100,000 per year

Developed relationships with logistic providers to ensure quality service and cost savings

Two consecutive annual inventories with 100% accuracy. 20 - 26 million pounds of customer material.

Created SOP's and work instructions for the customer service group that complied with major customer’s guidelines.

Implemented changes to billing procedures that significantly reduced the man hours required and made the process more customer friendly and reportable.

Developed continuous improvement training program to meet customer requirements

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Skills

Inventory Control

Blending Planning & Scheduling

Strategic Chemical & MRO Purchasing

Logistics Planning – Bulk, Van & Rail

Extensive Customer Service Roles

Strong organizational skills

Production management

Project management

Research

Scheduling

Strategic planning

Warehousing Practices and Procedures

SOP Development

Excellent written and oral communication

Strong organizational skills

Creative Problem Solver

Multi-Task Management

Lean Principles

MS Windows

SAP & NAV Dynamics

WMS & ERP

Six Sigma Green Belt

Work History

Customer Service Specialist, 06/2020 to 11/2020

Seatex LTD – Rosenberg, TX

First-line contact as 3rd service provider of chemical blending, packaging, warehousing, and distribution.

Coordinated chemical purchases and packaging requirements to order needs.

Created blending and packaging requests as indicated by customer specifications.

Maintained inventory through cycle counts and yearly physical inventories.

Processed all outgoing shipment, domestic and export procured, and scheduled transportation.

Dual system entry using Chempax and SAP.

Responded to customer inquiries via phone, email, and web-based platforms.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers, and procedures.

Identified customer issues with products or services, investigated causes and initiated resolutions.

Provided primary customer support to internal and external customers in a fast-paced environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Supply Chain Supervisor, 07/2014 to 02/2020

Aegis Chemical Solutions – Houston, TX

Strategic planning and scheduling of tolled and purchased materials.

Managed environment of ever-changing usage demands to meet oilfield customer requirements covering three major oil plays in Texas.

Oklahoma and New Mexico.

Responsible for reducing on-hand inventory to a 30-45-day level.

Strategic buying of raw materials based on cost and logistical implications.

Procurement of all chemicals and MRO's used in the CLO2 business unit.

Designed delivery based on usage and cash flow aspects.

Monthly analytical reports of regional usages and reallocations as needed.

Fleet procurement and maintenance allocations for 300+ units.

Project management of new assets – San Antonio lab.

Communicated directly with suppliers and analyzed contracts and service cost-effectiveness.

Analyzed business operations to quickly resolve problems and manage workflow process to keep projects on track.

Managed 3 staff members to perform all designated supply chain duties in accordance with established procedures.

Developed and maintained policies to optimize logistics procedures and enhance operational efficiency.

Facilitated change management strategies and incorporated functional area infrastructure to support demand planning and supply initiatives.

Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network.

Managed production levels- identified material shortages and monitored inventory levels to meet order delivery requirements.

Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.

Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.

Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.

Drove key performance indicators and continuous improvements throughout logistics and supplier operations.

Achieved 2.0-million-dollar inventory reduction by developing and implementing optimization methodologies for procurement and usage forecasting

Customer Service Representative, 10/2012 to 07/2014

Corsitech – Houston, TX

Process customer orders and coordinate logistics to deliver critical material to oilfield customers.

Required strong organizational skills and consistent ability to reprioritize according to the needs of the customer.

Position was 24/7 based on customer needs.

Communicated with vendors regarding back order availability, future inventory, and special orders.

Provided primary customer support to internal and external customers in fast-paced environment.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Billing Specialist, 12/2009 to 07/2012

UnitedDC – Houston, TX

Process and verify completed packaging orders for invoicing.

Confirm product, supplies, and customer required process.

Create invoicing for major polyolefin producers as well as secondary polyolefin brokers.

First confirmation point for inventory accuracy.

Monthly billing of handling, storage, and accessorial services.

Quarterly report presentation.

Dual entry in SAP as required by two major polyolefin producers.

Generated production, shipping, and inventory reports in Excel with data from a variety of sources.

Cross-trained and provided back-up for other customer service representatives when needed.

Implemented new processes that increased the efficiency of many billing processes.

Developed SOP's and departmental work instructions.

Inventory Control/Product Management.

Inventory Specialist, 05/2007 to 05/2009

J & B Fasteners – Houston, TX

Product management of fastener inventory, and production capabilities for just-in-time customer orders.

Implemented cycle counts with reconciliations.

Research product movement and validate product traceability through sales and inventory reports.

Production management in regard to shop scheduling and raw material availability.

Back-up coverage in expediting outside purchasing, and customer required shipping.

Maintained shop purchasing, including qualifying vendors, verification of cost, and processing movement through production.

Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Supervised inventory cycle counting processes, including accounting, and surplus records, product damages and product returns.

Customer Service Representative, 09/2000 to 05/2007

Seapac, Inc – Baytown, TX

Process packaging and shipping orders produced by SAP.

Controlled inbound and outbound rail movements and well as in-plant staging.

Inventory control including monthly reconciliations of 26+ million pounds of packaged and bulk plastic pellets.

Extensive customer service support.

Responsible for processing inbound inventory through packaging services.

First contact with customers.

Acted as the bridge between company personnel such as sales, facility management, production, customer service, transportation providers including rail, road, and ocean as well as end-users.

Wide-range SAP use in order procurement for export and domestic shipments.

Education

AAS: Business

Lee College - Baytown, TX

Interdisciplinary Studies

University of Houston

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