April Moord

***** ********* ****, *** *****, IN *6774 260-***-**** adhtx5@r.postjobfree.com

Professional Summary

Highly effective operations manager with over 19 years of experience responsible for managing the daily business operations, including overseeing all aspects of production, planning, purchasing, inventory, shipping, receiving and process development and improvement. Cultivating a work environment committed to continuous improvement, consistently improving efficiency and effectiveness of operations every year.

Skills

Strategic planning capability

Planning and development

Effective staff coach

Client and community outreach

Infectious disease management and control

Non-profit management

Operations management

Logistics management

Critical Thinking

Excellent Communication

Mentorship

Work History

Director of Clinic Operations

May 2002 – Current

Super Shot Inc.

Fort Wayne, IN

Trains, evaluates, and supervises all clinic staff to ensure proper administration of immunizations and efficient operation of clinic sites.

Monitors employee productivity and optimize procedures to reduce costs.

Works collaboratively with Executive team to set goals and implement procedures to meet organizational mission.

Implemented new electronic medical record system to

Ensures Super Shot followed HIPAA compliance regulations.

Represents Super Shot at all Indiana Immunization Coalition meetings and National Immunization Conferences.

Works with media directly for community outreach and specifically for WOWO Penny Pinch fundraiser (raised ~$170k+ for Super Shot).

Assists grant writer in authoring large grant requests.

Negotiates large capital expenditures.

Confers regularly with the Leadership Committee. Works with the Board assisting with the development of goals, long range plans and progress reports.

Assists in preparing program operating budgets, budget reports, and other financial performance reports.

Drives the short-term and advanced promotional planning processes.

Collects and analyzes data on the effectiveness of programs, projects, and clinics.

Supervises the performance of 30 clinical staff member.

Leads presentations at media events on program successes and progress.

Assumed responsibility for the agency in the absence of the director.

Educates community members about environment-related health issues.

Intake Specialist

Mar 2001 – May 2002

Super Shot Inc.

Greeted customers entering the clinic to ascertain what each customer wanted or needed.

Reviewed shot records and determined what recommended vaccines were needed for each patient.

Managed daily heavy flow of paperwork and cooperated with the management team on clinic, inventory, and data related problems.

Store Manager Oct 1999 – Feb 2001

Tannery Row

Trained, supervised, and evaluated a staff of 15 employees.

Performed inventory and ordering duties.

Handled customer relation issues.

Education

Ivy Tech Fort Wayne 1998-2002

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