Manager Branch

Marla S. Murray

Phoenix, AZ 602-***-****

*****.******@***.***

Sales Leadership

Dynamic, skilled professional with expertise in multiple facets of mortgage lending and bank branch management. Outstanding interpersonal abilities, establishing and fostering productive relationships with internal and external stakeholders, delivering highest quality service to clients and inspiring individuals and teams to achieve their professional best. Dedicated to continuous improvement, doing whatever it takes to find the heart of any situation and accomplish goals.

Client Relationship Management

Continuous Process Improvements

Quality Customer Support Services

Strategic Planning & Analysis

Team Building, Training, & Leadership

Coaching, Mentoring, & Inspiring

Multitasking & Prioritization

Financial Services Product Knowledge

PROFESSIONAL EXPERIENCE

CHASE HOME LENDING, Phoenix, AZ 5/2017 – 11/2019

Vice President, Lending Manager

Leveraged relationship building skills to create strong teams in collaboration with partners, recruited and trained all Home Lending Advisors for nearly 40 branch locations while directly supervising production for 13 – 18 Advisors. Ensured seamless and timely closings by providing oversight to full pipeline process from origination through funding. Drove revenue by facilitating expansion of referral sources while maintaining current source relationships.

Spearheaded project to implement new procedures resulting in greater efficiencies with fulfilment teams.

Ensured ongoing quality and profitability developing skills of branch teams to uncover mortgage opportunity leads for referral to Home Lending Advisors.

Played leading role in creating HLA development program to develop the next generation of leaders.

Served as SME for all new construction business related questions for region.

PRIMELENDING, Scottsdale, AZ 10/2014 – 5/2017

Builder Business Development Manager, Southwest Region

Established builder platform for PrimeLending, collaborating with internal business partners to solve challenges involving builder loans or business. Initiated and developed builder relationships in SW Region footprint and created marketing pieces promote products and programs. Coached originators in pursuing builder relationships as a referral source, recruited new originators.

Strengthened builder relationship to become preferred lender for local division and added other divisions to bring on multiple new builder relationships from other states.

Onboarded three builder relationships within region and additional divisions outside region.

Converted back up lender to preferred lender status in multiple divisions.

WELLS FARGO HOME MORTGAGE, Scottsdale, AZ 1/2006 – 10/2014

Scottsdale Builder Branch Manager

Held responsibility for branch profitability, revenue, and expenses, recruited and retained origination teams. Managed overall pipeline plus production for retail branch business, marketing projects, and production execution for up to four mid-size builder accounts. Implemented processes, procedures, and pricing controls, ensuring compliance with all relevant regulations and reporting requirements. Established standards of performance for customer service, file quality, origination to processing timeframes, and builder backlog controls.

Delivered consistently high-quality service to builders by creating processes and procedures designed to meet their specific needs.

Built high performing teams for each builder partner, creating long-lasting relationships to foster loyalty and repeat business.

Increased overall capture rates to average over 90% by capitalizing on relationships to grow business and foster loyalty for repeat business.

Achieved President’s Club status in second year for achievements in production volume or unit numbers, customer service scores, recruiting/retention, and branch profitability.

PREFERRED HOME MORTGAGE/ENGLE HOMES, Phoenix, AZ 7/2004 – 12/2005

Home Loan Originator

Communicated effectively with homebuyers to gain clear understanding of needs and situation, utilized in-depth product knowledge to develop customized recommendations for appropriate mortgage loan product and pricing. Guided clients through all stages of often complex loan process, delivering service for 350 loan pipeline.

Achieved increase in capture rate to over 85% in aligned communities.

Drove increase in customer loyalty scores for division by supplying highest quality service.

Additional professional experience:

Wholesale Account Executive, Sierra Pacific Mortgage

Branch Manager, KB Home Mortgage

AVP, Operations Manager, Shea Mortgage

PROFESIONAL DEVELOPMENT & AFFILIATIONS

7 Habits of Highly Effective People, Stephen Covey

Arizona Mortgage Banking Association, Past Board Chair

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