Customer Service

KGAUGELO SHAKUNG

Identity Number: 940**********. Contact Number: 061-***-****. Postal

Address: **** ********* ******** ****. ***** Address: ***************@*****.***

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Dear Sir / Madam,

I have experience in customer services which has improved my ability to communicate well with people and to be a person of integrity. I have experience in an airport environment which has improved my time management and to work efficiently as I practically gained more knowledge working in a team and with all types of customers. I have obtained a National Certificate in General Travel which has briefly covered Business Environment and Administration.

Thank you for taking time to review my Curriculum Vitae, I am looking forward to meeting you in the near future.

Kind Regards,

Kgaugelo Shakung

KGAUGELO SHAKUNG

Identity Number: 940**********. Contact Number: 061-***-****. Postal Address: 8496 Sunvalley Mabopane 0190. Email Address: ***************@*****.***

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PERSONAL PROFILE

ID Number : 940**********

Gender : Male

Cellphone Number : 061-***-****

Driver’s licence : Code 10

Criminal record : None

WORK EXPERIENCE

COMPANY NAME : BidAir Services Pty Ltd/Etihad Group JOB TITLE : Check-In Agent

DATES : 19 November 2015 – September 2017

MAIN RESPONSIBILITIES

Pro-active customer service, welcoming of customers at check-in desks and boarding gates. Assist customers with self-service check in. Inspect and verify customer documents such as visas, passports and itinerary tickets. Manage customer baggage processing and handling, including fee culculation if applicable. Assist customers with special requirements such as unaccompanied minor, wheelchair assistance, meal preferences, seating arrangements and in cases of irregularitiies. Issuing of boarding pass. Performing any other duties as instructed by the supervisors. Maintaining the highest safety and security at all times to our customers. ACADEMIC QUALIFICATIONS

INSTITUTION : EPT Global Training Pty (Ltd)

QUALIFICATION NAME : National Certificate in General Travel and Tourism YEAR COMPLETED : 2015

INSTITUTION : EPT Global Training Pty (Ltd)

COURSE NAME : Cabin Crew Training Licence

YEAR COMPLETED : 2015

HIGH SCHOOL : Clapham High School

Highest Standard Passed : Grade 12

Subjects : English, Afrikaans, Mathematical Literacy, Life Orientation, Geography, History, Life Science

KGAUGELO SHAKUNG

Identity Number: 940**********. Contact Number: 061-***-****. Postal Address: 8496 Sunvalley Mabopane 0190. Email Address: ***************@*****.***

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REFERENCES

COMPANY NAME :BidAir Services Pty (Ltd)

REFERENCE NAME :Trevor Thando Mthimkhulu

JOB TITLE :Aircraft Load Controller

CONTACT NUMBER :073-***-****

Email Address :****************@*****.***

COMPANY NAME : BidAir Services Pty (Ltd)

REFERENCE NAME : Nthabiseng Khene

JOB TITLE : Flight Controller

CONTACT NUMBER : 079-***-****

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